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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1768 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Bad bad bad 9
  • Easy website 8
  • Lower price 7
  • Horrible phone customer service 5

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
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Odenza Marketing

Travel Agencies
  • 0 ISSUES RESOLVED
  • 12 TOTAL REVIEWS
  • $2.8K CLAIMED LOSSES
  • $705 AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Customer service 1

Customers don't like

  • Too expensive for a free vacation2
  • Shady business practices2
  • Odenza1
  • Slow response time1
  • Process to book complicated1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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