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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1896 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service49
  • Customer service26
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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Odenza Marketing

Travel Agencies
  • 0 ISSUES RESOLVED
  • 19 TOTAL REVIEWS
  • $4.2K CLAIMED LOSSES
  • $603 AVERAGE LOSS
1.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Customer service 1

Customers don't like

  • Too expensive for a free vacation3
  • Shady business practices2
  • Slow response time1
  • Odenza1
  • It is very likitted in the dates1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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