Expedia vs Megabus

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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1754 TOTAL REVIEWS
  • $850K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Bad bad bad 9
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia41
  • Substandard service29
  • False claims28
  • Incompetent staff21

Products by Expedia

No items

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Megabus

Transport
  • 3 ISSUES RESOLVED
  • 993 TOTAL REVIEWS
  • $77.5K CLAIMED LOSSES
  • $258 AVERAGE LOSS
1.9
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price 13
  • Price range 12
  • Bus drivers seem to know the route well 5
  • Prices 3
  • Safe driving 3

Customers don't like

  • Poor customer service23
  • Refund policy17
  • Late bus10
  • Terrible customer service10
  • Customer service8

Products by Megabus

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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