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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1792 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
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Legendary Journeys

Travel Agencies
  • 0 ISSUES RESOLVED
  • 90 TOTAL REVIEWS
  • $40.7K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Cruise 2
  • Not having to drive 2
  • Price 2
  • Quick to take your money 2
  • Tour guides 2

Customers don't like

  • Being lied to7
  • Poor service6
  • Customer service4
  • Terrible company3
  • Type of cruise3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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