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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1823 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Cheapest flight prices 4
  • Initial price 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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Legendary Journeys

Travel Agencies
  • 0 ISSUES RESOLVED
  • 93 TOTAL REVIEWS
  • $40.7K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.2
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Cruise 2
  • Not having to drive 2
  • Price 2
  • Quick to take your money 2
  • Tour guides 2

Customers don't like

  • Poor service6
  • Lack of communication2
  • Type of cruise2
  • Service not delivered twice1
  • Tour guide that talked about himself1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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