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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1862 TOTAL REVIEWS
  • $900K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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Lbf Travel

Travel Agencies
  • 0 ISSUES RESOLVED
  • 117 TOTAL REVIEWS
  • $63.9K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Very irritating and impossible to deal with 1
  • Intial converastion 1

Customers don't like

  • No communication about flight time change3
  • Customer service2
  • Cancelled tickets with no previous contact2
  • No actual service received from customer service1
  • Difficulty contacting customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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