Expedia vs Lbf Travel

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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1753 TOTAL REVIEWS
  • $850K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Bad bad bad 9
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia41
  • Substandard service29
  • False claims28
  • Incompetent staff21

Products by Expedia

No items

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Lbf Travel

Travel Agencies
  • 0 ISSUES RESOLVED
  • 107 TOTAL REVIEWS
  • $59.6K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Nothing in retrospect 1

Customers don't like

  • Difficulty contacting customer service1
  • Erroneous credit card charges1
  • No actual service received from customer service1
  • No communication about flight time change1
  • Paying for reserved seats when i actually had no seats reserved1

Products by Lbf Travel

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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