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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1874 TOTAL REVIEWS
  • $920K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service48
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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La Quinta Inn

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 197 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $4.1K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Co-workers 3
  • Room 2
  • Location 2
  • Hotel location 2
  • Upgrading in process 1

Customers don't like

  • This was rediclous unexpectable3
  • Customer service3
  • Reservations2
  • Ground floor room patio dirty2
  • Would never book here again and warn people not to1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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