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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1785 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
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La Quinta Inn

Hotels and Resorts
  • 2 ISSUES RESOLVED
  • 167 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $4.4K AVERAGE LOSS
2.3
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Co-workers 3
  • Hotel location 2
  • Location 2
  • Room 2
  • Upgrading in process 1

Customers don't like

  • Customer service6
  • This was rediclous unexpectable5
  • Manager catherinenon2
  • Unsafe environment my company paid good money2
  • Rude managers2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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