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Justfly

Travel Agencies
  • 1 ISSUES RESOLVED
  • 115 TOTAL REVIEWS
  • $36.6K CLAIMED LOSSES
  • $1K AVERAGE LOSS
2.1
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Discounts and Special Offers
  • Good prices 4
  • What i thought was gonna get 1
  • Price 1
  • Original price that wasnt matched at my flight credit 1
  • No word in the english language except profanity can describe 1

Customers don't like

  • No solutions and fine charged to the client4
  • Customer service4
  • Bad customer service after a booking4
  • Price changes with no adjustment3
  • Lack of seating assignment3
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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1900 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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