PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Ice Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ice Vacations

Expedia and Ice Vacations Overview

Total reviews
Company responses
Issues resolved

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 1957 reviews more than Ice Vacations received since Mar 3, 2016.

Expedia and Ice Vacations Consumer Ratings

100 out of 696 in Travel Agencies category
72 out of 696 in Travel Agencies category
Customer service
104 in category
60 in category
72 in category
81 in category
Exchange, Refund and Cancellation Policy
77 in category
64 in category

According to consumer ratings and reviews, Ice Vacations ranks 28 points higher in the Travel Agencies category than Expedia. People gave Expedia 1.1 stars for Customer service criterion in Travel Agencies category and it is 154 points higher than the worst rated brand in this category. At the same time, Ice Vacations was rated 1.6 stars for Customer service criterion in this category and it is 198 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Ice Vacations has a higher rating than Ice Vacations. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Expedia 1.1 stars and it is 70% greater than other in category. Ice Vacations however was rated 1.3 stars and it is 75% greater than other in category.

Expedia and Ice Vacations Rating Details

Customer service
1.1 (512 reviews)
1.6 (8 reviews)
Reviewer's quote

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C

...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

David P
2 (478 reviews)
2 (5 reviews)
Reviewer's quote

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

Slick sales rep convinced me i could still utilize two for one cruise deal as a aingle mum with my kids. Turns out i can't. Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around... not returning calls etc. And then blatantly refused refund even though...

Victoria N
Exchange, Refund and Cancellation Policy
1.1 (461 reviews)
1.3 (4 reviews)
Reviewer's quote

...11 refund allocated from original $1100 fare. Expedia is still harassing me and not paying. I copy a email Refund Processed Passenger(s): DAS/ROHAN Expedia...

Ujjal D

...We have been charged a cancellation fee twice it is very hard to get our money back because the finance dept. is still looking into it..


Expedia and Ice Vacations Pros and Cons

  • Price comparisons
  • Easy website
  • Lower price
No votes
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • It is a scam
  • Took my money no trip
  • This booking has been terrible

Expedia and Ice Vacations Most Positive Reviews

Top rated reviews

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...


I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

Expedia and Ice Vacations Most Critical Reviews

Lowest rated reviews

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...


Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...

Expedia and Ice Vacations Latest Reviews

Recent published reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Call for Government investigation into I.C.E. Travel and the Rocky Mountaineer scam. When booking through I.C.E. a...

Read all 18 reviews

Expedia and Ice Vacations Products and Services

Most reviewed product and services
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)
  • Ice Vacations Buy One Get Two Free Deal (4 reviews)
  • Ice Vacations Travel Advertisement (2 reviews)
  • Ice Vacations Coupon (2 reviews)