PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Ice Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Ice Vacations

Expedia and Ice Vacations Overview

Total reviews 2280 20
Company responses 0 0
Issues resolved 12 0

Expedia and Ice Vacations Consumer Ratings

Rank
106 out of 576 in Travel Agencies category
79 out of 576 in Travel Agencies category
Customer service
101 in category
64 in category
Exchange, Refund and Cancellation Policy
84 in category
69 in category
Website
85 in category
79 in category
Product or Service Quality
84 in category
32 in category

Expedia and Ice Vacations Rating Details

Customer service
1.2 (653 reviews)
1.6 (8 reviews)
Reviewer's quote

15 am I was call customer service they told me if you want move another room My kids scared from cockroach thats why I moved to another room it was too much hassle for me take my all stuff from one room to another room with my kids and also at second day they didnt give me the room service and it...

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...I have phoned Alison requesting a refund of my money as their service at a cost of $599. 00 is not as quoted over the phone. I earlier this year did book a cruise thru Cruise mega store and this is where ICE got my and my partners details from...

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Exchange, Refund and Cancellation Policy
1.2 (598 reviews)
1.3 (4 reviews)
Reviewer's quote

...but when I went to the hotel he told me that my reservation had not arrived at the hotel and since that date I am at war with the hotel and with expedia for refund my money and I am still waiting for resolving this issue until now . this issue takes ID number: [REQ: M-29898071] and attached to an official response from the hotel admitting that my reservation has not been received, which led to the loss of my vacation and my money. We have lived...

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...Asked for a refund of initial $162 payment and cancelled future payments. They gave me the run around..

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Website
2 (588 reviews)
2 (5 reviews)
Reviewer's quote

I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice rehab.

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Product or Service Quality
1.4 (526 reviews)
2.1 (7 reviews)
Reviewer's quote

Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

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Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the phone calls but apparently wouldn't release the recordings. Guess they'll have to now that I've got the ACCC on side...

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Expedia and Ice Vacations Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
No votes
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • It is a scam
  • Took my money no trip
  • This booking has been terrible

Expedia and Ice Vacations Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

I have worked for ICE vacations for 11 months now. One of the best sales companys i have cames accross. They have a...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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3.3

To be honest my personal opinion is that yous should immediately stop being a travel agency and start being an ice...

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Expedia and Ice Vacations Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Was sold product by guy named Steve - absolutely mislead what a scammer. He lied about everything and they record the...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

I am soooo angry right now I think there is probably smoke coming out of my ears. I called ICE to book a vacation...

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Expedia and Ice Vacations Latest Reviews

Recent published reviews
1

I booked through expedia for the Tropitel Sahl Hasheesh hotel from 16 September 2020 until 23 September and a...

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No votes

I got talked into buying a $400 voucher to supposedly give me a deal to pay for 1 passenger for a cruise n the other...

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1

This is so unprofessional i got hung up on when i asked for a manager i bought ticket then canceled 10 min later and...

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No votes

once they have your bank details - goodbye money.
and its impossible to contact them

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Expedia and Ice Vacations Products and Services

Most reviewed product and services
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (147 reviews)
  • Expedia Room Booking (139 reviews)
  • Ice Vacations Buy One Get Two Free Deal (4 reviews)
  • Ice Vacations Customer Care (2 reviews)
  • Ice Vacations Travel Advertisement (2 reviews)