PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about HotelsOne and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

HotelsOne
1.7
Expedia
2.0
HotelsOne
Expedia

HotelsOne and Expedia Overview

Total reviews 107 20517
Company responses 0 0
Issues resolved 1 214

HotelsOne and Expedia Consumer Ratings

Rank
328 out of 1983 in Hotels and Resorts category
69 out of 880 in Travel category
Customer service
130 in category
64 in category
Exchange, Refund and Cancellation Policy
145 in category
67 in category
Website
308 in category
65 in category
Value for money
254 in category
55 in category

HotelsOne and Expedia Rating Details

Customer service
1.8
(38 reviews)
1.8
(8328 reviews)
Reviewer's quote

...Customer service involves not responding to your complaints. Never use this booking agent and look closely at the web page you are viewing to make sure its not them in disguise..

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...Customer service confirmed at the Dollar site and explained its because of a third party booking. Im satisfied and will have th me vehicle I reserved..

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Exchange, Refund and Cancellation Policy
1.7
(32 reviews)
1.7
(7490 reviews)
Reviewer's quote

...Turns out they "two stepped" the reservation through Expedia and did not deal directly with the hotel, causing mis-communication about the cancellation. Opened a dispute with my bank on the charge, and they got me my credit due..

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I still have NOT received a call back from Expedia nor have I received my $220 refund for a $115 room. The hotel has again been contacted and I was told since I used Expedia that they would have to do the refund. I was told by Expedia that they would contact me by Monday but it is now Wednesday...

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Website
1.7
(30 reviews)
2.1
(7156 reviews)
Reviewer's quote

I went to what I thought was the website of the Triada Hotel Palm Springs to book a room for tonight. I booked it and then learned it isnt the hotel website, its a scam by HotelsOne, where they impersonate the real hotel website. The phone number on my reservation for HotelsOne is for what turns...

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I got a message from the website Expedia saying that I needed to contact the flight company to confirm my seats ?..

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Value for money
1.6
(21 reviews)
2.1
(6762 reviews)
Reviewer's quote

...They say they will cancel your reservations but won't so that they can scam you and steal your money..

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...Not value for money..

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HotelsOne and Expedia Pros and Cons

Pros
  • Nooo
  • Online
  • No pros
  • Easy to book
  • No pros
  • Easy booking
Cons
  • Deceptive business practices
  • No customer service
  • Liars and scammers
  • Customer service
  • Extremely poor customer service
  • No customer service

HotelsOne and Expedia Most Positive Reviews

Top rated reviews
5

Im still waiting for notification of my refund on my Card, your customer, service agent, and, assured me that I would...

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5

Was able to get a room with a up charge. Which this hotel claims its wheel chair accessible room and pool . Well there i...

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5

Car accident on highway so could not drive the 400 km to get to hotel. Refund provided as Hotel had a wait list and...

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5

Nothing. I'm all set and figured out what the charge was for. No need for further contact at this time.

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HotelsOne and Expedia Most Critical Reviews

Lowest rated reviews
1

I booked a five night stay at a motel just outside Yosemite National Park for mid November using HotelsOne. We booked...

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1

I bought, tickets, I bought insurance , Global Cancelation Plan, I just wanted to make a change , nothing. But they will...

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1

First, they used a deceptive web address, leaving me to believe I was booking DIRECT with the hotel when I was not....

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1

I still have NOT received a call back from Expedia nor have I received my $220 refund for a $115 room. The hotel has...

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HotelsOne and Expedia Latest Reviews

Recent published reviews
1.1

My reservation was successfully cancelled. I hope I am refunded soon. The operator was very nice and professional.

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No votes

it was terrible due to the fact that i lost money and didnt get anywhere near the outcome that was needed. I was...

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1

HoelOne is the worst booking agent I have used. Did not pass on a parking fee to the hotel which zi them had to pay...

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3.9

Got screwed by American Airlines and instead of being on vacation Im stranded somewhere I dont need to be. Expedia...

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