Start a new comparison
Delete

Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1897 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
Delete

Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 85 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $6.2K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Old model 2
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Customer service5
  • Property owners totally unaccountable to customers4
  • Attitude of it is not us to deal it is your problem to resolve4
  • Supervisors attitude in response to my complaintmy problem2
  • No refund2
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel