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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1812 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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Homeaway

Hotels and Resorts
  • 0 ISSUES RESOLVED
  • 25 TOTAL REVIEWS
  • $80.5K CLAIMED LOSSES
  • $5.4K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Old model 1

Customers don't like

  • Ignorance of customer service staff1
  • Inability and complete lack of understanding1
  • Inept advisors1
  • Lack of site security1
  • No refund1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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