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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1891 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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Homeaway

Hotels and Resorts
  • 1 ISSUES RESOLVED
  • 61 TOTAL REVIEWS
  • $160K CLAIMED LOSSES
  • $6K AVERAGE LOSS
1.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Old model 2
  • Normaly they have good customer service 1
  • Customer service non responsive when problem is difficult 1

Customers don't like

  • Property owners totally unaccountable to customers4
  • Customer service4
  • Attitude of it is not us to deal it is your problem to resolve3
  • No refund2
  • Inept advisors2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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