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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1899 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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Hertz

Rentals
  • 4 ISSUES RESOLVED
  • 687 TOTAL REVIEWS
  • $2M CLAIMED LOSSES
  • $7.3K AVERAGE LOSS
1.6
Customer service
Website
Discounts and Special Offers
  • Cleanliness of vehicle 5
  • Pathetic 4
  • Location 3
  • Unless you are very careful 2
  • Picking up the vehicle was ok 2

Customers don't like

  • Customer service33
  • Overcharged4
  • Customer service and price4
  • Bad service4
  • Rude and not caring staff working the booth3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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