PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Expedia

Gate1travel and Expedia Overview

Total reviews 393 2281
Company responses 0 0
Issues resolved 2 12

Gate1travel and Expedia Consumer Ratings

Rank
32 out of 577 in Travel Agencies category
106 out of 577 in Travel Agencies category
Customer service
33 in category
102 in category
Website
30 in category
86 in category
Product or Service Quality
19 in category
87 in category
Number of Destinations
29 in category
61 in category

Gate1travel and Expedia Rating Details

Customer service
2.5 (169 reviews)
1.2 (653 reviews)
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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15 am I was call customer service they told me if you want move another room My kids scared from cockroach thats why I moved to another room it was too much hassle for me take my all stuff from one room to another room with my kids and also at second day they didnt give me the room service and it...

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Website
3.2 (151 reviews)
2 (588 reviews)
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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Product or Service Quality
2.9 (139 reviews)
1.4 (526 reviews)
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

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Number of Destinations
3.5 (138 reviews)
2.5 (368 reviews)
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

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Please call me at 562-556-3883 my flight is booked under phone number 562 739-0114 from Tijuana to Cancun round-trip..

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Gate1travel and Expedia Pros and Cons

Pros
  • Tour guide
  • Website
  • Variety of tour
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Gate1travel and Expedia Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Gate1travel and Expedia Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Gate1travel and Expedia Latest Reviews

Recent published reviews
3.8

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

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No votes

My phone is not ringing? Is there a number I can call you back on?

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2.3

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pande...

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1

I booked through expedia for the Tropitel Sahl Hasheesh hotel from 16 September 2020 until 23 September and a...

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Gate1travel and Expedia Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (147 reviews)
  • Expedia Room Booking (139 reviews)