PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Expedia

Gate1travel and Expedia Overview

Total reviews 393 2391
Company responses 0 0
Issues resolved 2 13

Gate1travel and Expedia Consumer Ratings

Rank
34 out of 569 in Travel Agencies category
107 out of 569 in Travel Agencies category
Customer service
35 in category
No votes
Website
30 in category
No votes
Product or Service Quality
21 in category
No votes
Number of Destinations
26 in category
No votes

Gate1travel and Expedia Rating Details

Customer service
2.5 (169 reviews)
No votes
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

Read full review

...HORRIBLE CUSTOMER SERVICE!!!!..

Read full review
Website
3.2 (151 reviews)
No votes
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

Read full review

...THE 800 NUMBER THEY GIVE DOES NOT EVEN ID ITSELF AND REFERS YOU TO THEIR WEBSITE. MIGHT BE UNITED HOTELS BUT USELESS. MY ADVISE IS TO NEVER EVER USE EXPEDIA..

Read full review
Product or Service Quality
2.9 (139 reviews)
No votes
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

Read full review

...furniture dirty the bed had no blanket the bedspread dirty I feared for bedbugs I called expida immediately and was put on hold they made me text to get any service witch offers no help and disconnected us I called right back and after an hour and forty-five minutes the decided I could have a coupon for $25 off my next stay and that is all they will do no matter what I said after turning down...

Read full review
Number of Destinations
3.5 (138 reviews)
No votes
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

Read full review

The moral of the story is that insurance companies have always been immoral and will put whatever nonsense they feel like to ensure the highest number of policies are null and void, thereby insuring the highest possible profit margin off of us, the suckers consumers. The second moral to this tale...

Read full review

Gate1travel and Expedia Pros and Cons

Pros
  • Tour guide
  • Website
  • Variety of tour
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Gate1travel and Expedia Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

Read full review
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Read full review
5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

Read full review
5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

Read full review

Gate1travel and Expedia Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

Read full review
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Read full review
1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

Read full review
1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

Read full review

Gate1travel and Expedia Latest Reviews

Recent published reviews
3.8

Would like to talk to someone about our refund. I can be reached at 206.818.3838.

Read full review
No votes

Call the customer service phone number 4 times but mot able to speak with live person. I kept getting automated system...

Read full review
2.3

We paid all optional excursions in advance per representative's advice however, since we got in the middle of this pande...

Read full review
1

This is the third time I have had an issue with Expedia trying to modify a reservation. In all cases they can see the...

Read full review

Gate1travel and Expedia Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Gate1travel Tour Booking (20 reviews)
  • Expedia Flight Booking (407 reviews)
  • Expedia Room Booking (147 reviews)
  • Expedia Travel Insurance (67 reviews)