PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Expedia

Gate1travel and Expedia Overview

Total reviews
380
1975
Company responses
0
0
Issues resolved
2
11

Expedia was first mentioned on PissedConsumer on Aug 7, 2007 and since then this brand received 1975 reviews. It is 1595 reviews more than Gate1travel received since Jan 26, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Gate1travel customer support team and Expedia customer service.

Gate1travel and Expedia Consumer Ratings

Rank
27 out of 696 in Travel Agencies category
100 out of 696 in Travel Agencies category
Customer service
28 in category
104 in category
Staff
27 in category
101 in category
Website
27 in category
72 in category

According to consumer ratings and reviews, Gate1travel ranks 73 points higher in the Travel Agencies category than Expedia. People gave Gate1travel 2.5 stars for Customer service criterion in Travel Agencies category and it is 230 points higher than the worst rated brand in this category. At the same time, Expedia was rated 1.1 stars for Customer service criterion in this category and it is 154 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Gate1travel has a higher rating than Expedia. Regarding Website criterion, consumers gave Gate1travel 3.3 stars and it is 90% greater than other in category. Expedia however was rated 2 stars and it is 72% greater than other in category.

Gate1travel and Expedia Rating Details

Customer service
2.5 (162 reviews)
1.1 (512 reviews)
Reviewer's quote

I booked a trip in Dec 2018, I needed to change the travel dates, I called two months before my trip in Sept 2019 to reschedule due to my son graduating from Navy Bootcamp.They told me no military was not a good enough reason, that I’d have to cancel and they’d keep almost $2000 and I could book a...

Lourdes v

...room with a balcony than we could have gotten the condo at shores of panama!! And Expedia doesn't care! I'll stay home before I book threw them again worst customer service...

Angela C
Staff
2.9 (157 reviews)
1.2 (445 reviews)
Reviewer's quote

...Train your staff to convey the most pertinent information to the consumer upfront. Contacted Emirates and was told, that I must Contact Gate 1 Travel. Never Again Gate 1 Travel..

Yolanda H

...10, 2019 Seattle Times, page E9, "The Mix" "Stranded in Santorini, and no support EXPEDIA What's a traveler to do?' Following the January 30 article about Expedia staff suing the bucket-shop of a company comes this headline article about that bucket-shop leaving a family stranded: "...

Kristofor
Website
3.3 (143 reviews)
2 (478 reviews)
Reviewer's quote

Carry on your person a printed document of your medical history and if possible use a computer translation website to translate your medical history into the language(s) of the country or countries you will be visiting. You can store all of this on a USB thumb drive but I would also carry a hard...

Dr. C

...while all these can be resolved if they just go to their website and pull the information out. I am really disappointed and never use Expedia again..

Mingqing S

Gate1travel and Expedia Pros and Cons

Pros
  • Tour guide
  • Website
  • Quality
  • Price comparisons
  • Easy website
  • Lower price
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Gate1travel and Expedia Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

Gate1travel and Expedia Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

Gate1travel and Expedia Latest Reviews

Recent published reviews

i book ticket from dubai to cairo before three days and the ticket not isuue why? ref no 5400067

Read all 380 reviews

The bank still didn't release the hold on the amount of the ticket

Read all 1975 reviews

Gate1travel and Expedia Products and Services

Most reviewed product and services
  • Gate1travel Tour (121 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Expedia Flight Booking (381 reviews)
  • Expedia Customer Care (124 reviews)
  • Expedia Room Booking (103 reviews)