PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1Travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1Travel
Expedia

Gate1Travel and Expedia Overview

Total reviews 437 20392
Company responses 0 0
Issues resolved 3 214

Gate1Travel and Expedia Consumer Ratings

Rank
53 out of 1009 in Travel Agencies category
68 out of 873 in Travel category
Customer service
55 in category
64 in category
Website
37 in category
64 in category
Product or Service Quality
43 in category
60 in category
Price Affordability
39 in category
63 in category

Gate1Travel and Expedia Rating Details

Customer service
2.4
(191 reviews)
1.8
(8261 reviews)
Reviewer's quote

I tried multiple times to conctact customer service with no luck. There are not details in the booking reservation..

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Today I experienced amazing customer service with Expedia Agent Belli He was knowledgeable concerned apologetic and overall clearly helpful in getting my issue resolved Thank You Belli I hope your reward for helping me from this dire sitiation gain you the 5 star rewards a customer service...

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Website
3.2
(168 reviews)
2.1
(7091 reviews)
Reviewer's quote

...Not wanting to wait for another callback, I elect to give the website a try. After roughly an hour, I make it to the payment page where I hit a dead end due to a software bug. The payment page calculates a deposit amount based on the price of the package...

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...I won't bother with Expedia ever again, there are many other options out there with a better built website..

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Product or Service Quality
2.9
(158 reviews)
1.9
(7108 reviews)
Reviewer's quote

...The cost and customer service have been excellent. Thank you..

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Bad service for the Expedia customer. My room was cleaned after I made three phone calls. I had beg for my room cleaned..

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Price Affordability
3.4
(154 reviews)
2.3
(6559 reviews)
Reviewer's quote

We called Gate 1 and a different agent advised that the price we had been given was $400 too cheap and even though we decided to keep the original date we were charged an additional $400. Even though the price we had been originally charged was the price on their website they refused to relent. We...

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...Only now the prices had increased by anywhere from $$40 to $65 a flight per person. The flight ended up costing me $100 more than it would have at 9AM. I also had trouble booking a hotel with them...

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Gate1Travel and Expedia Pros and Cons

Pros
  • Tour guide
  • Website
  • Variety of tour
  • Easy to book
  • No pros
  • Easy booking
Cons
  • Poor customer service
  • Will be the last
  • Unprofessional treatment i received
  • Customer service
  • Extremely poor customer service
  • No customer service

Gate1Travel and Expedia Most Positive Reviews

Top rated reviews
5

We went to India. No complaints at all. But when I tried to contact them and give good review about your guide, I got...

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5

We made a reservation at Cotton Wood Cabins in Homer Alaska. I made the reservation in October 2022. After finding that...

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5

Just got back from a 10 day trip to Ireland. It was fantastic. so well planned and carried out. Kay, our tour guide,...

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5

Expedia heard our concerns and contacted the hotel on our behalf. Expedias reps were professional polite and most...

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Gate1Travel and Expedia Most Critical Reviews

Lowest rated reviews
1

Gate will take your money easily enough but will provide no support at all when thing do go as expected. Months later we...

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1

I tried to book my flight and a car rental at the same time. The reservation would not process. It said there was an...

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1

Title: Lost $600 with Gate 1 Travel: A Warning to Future Customers
My recent experience with Gate 1 Travel has left me no...

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1

The hold time for a live Rep is ridiculous!!! I had to wait for 2 hours on the first day, then 1-hour the second day of...

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Gate1Travel and Expedia Latest Reviews

Recent published reviews
No votes

I arrived at Munich airport during the snow storm. I was then on the plane to Krakau for 4 hours before the flight was...

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5

Nothing I love Expedia I dont understand why you think Im pissed if I need anything Ill let you know please understand

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1

THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent.
We booked a trip to Europe with them, and it was a mess from star...

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1.9

I was charged for switching dates, AND Expedia failed to deliver.
Plus, I did it on my own and cancelled the earlier rese...

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