PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1Travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1Travel
Expedia

Gate1Travel and Expedia Overview

Total reviews 437 20525
Company responses 0 0
Issues resolved 3 214

Gate1Travel and Expedia Consumer Ratings

Rank
53 out of 1014 in Travel Agencies category
70 out of 880 in Travel category
Customer service
55 in category
63 in category
Website
38 in category
65 in category
Product or Service Quality
45 in category
60 in category
Price Affordability
39 in category
64 in category

Gate1Travel and Expedia Rating Details

Customer service
2.4
(191 reviews)
1.8
(8336 reviews)
Reviewer's quote

I tried multiple times to conctact customer service with no luck. There are not details in the booking reservation..

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...Customer service confirmed at the Dollar site and explained its because of a third party booking. Im satisfied and will have th me vehicle I reserved..

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Website
3.2
(168 reviews)
2.1
(7164 reviews)
Reviewer's quote

...Not wanting to wait for another callback, I elect to give the website a try. After roughly an hour, I make it to the payment page where I hit a dead end due to a software bug. The payment page calculates a deposit amount based on the price of the package...

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I got a message from the website Expedia saying that I needed to contact the flight company to confirm my seats ?..

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Product or Service Quality
2.9
(158 reviews)
1.9
(7183 reviews)
Reviewer's quote

...The cost and customer service have been excellent. Thank you..

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...It was a very good service..

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Price Affordability
3.4
(154 reviews)
2.3
(6632 reviews)
Reviewer's quote

We called Gate 1 and a different agent advised that the price we had been given was $400 too cheap and even though we decided to keep the original date we were charged an additional $400. Even though the price we had been originally charged was the price on their website they refused to relent. We...

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...Only now the prices had increased by anywhere from $$40 to $65 a flight per person. The flight ended up costing me $100 more than it would have at 9AM. I also had trouble booking a hotel with them...

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Gate1Travel and Expedia Pros and Cons

Pros
  • Tour guide
  • Website
  • Variety of tour
  • Easy to book
  • No pros
  • Easy booking
Cons
  • Poor customer service
  • Will be the last
  • Unprofessional treatment i received
  • Customer service
  • Extremely poor customer service
  • No customer service

Gate1Travel and Expedia Most Positive Reviews

Top rated reviews
5

We went to India. No complaints at all. But when I tried to contact them and give good review about your guide, I got...

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5

We called Copa and the agent was nasty and not helpful at all
Expedia agent took care to solve our needs in a very very c...

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5

Just got back from a 10 day trip to Ireland. It was fantastic. so well planned and carried out. Kay, our tour guide,...

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5

I made a mistake for check in date for Hotel, but very quickly Expedia solved my problem.
Best regards
Mehran Noori

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Gate1Travel and Expedia Most Critical Reviews

Lowest rated reviews
1

Gate will take your money easily enough but will provide no support at all when thing do go as expected. Months later we...

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1

Change email address my trip is being sent to and also make a name change.
I know I made the mistake but it shouldn't tak...

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1

Title: Lost $600 with Gate 1 Travel: A Warning to Future Customers
My recent experience with Gate 1 Travel has left me no...

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1

The carry-on fee is $2 more for Frontier Airlines if you don't pay it during the booking process, but the Expedia phone...

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Gate1Travel and Expedia Latest Reviews

Recent published reviews
No votes

I arrived at Munich airport during the snow storm. I was then on the plane to Krakau for 4 hours before the flight was...

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5

Priya was very helpful in changing a flight for me. She was very knowledgeable about what she was doing. And with that I...

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1

THE ABSOLUTE WORST. Dishonest, incompetent, fraudulent.
We booked a trip to Europe with them, and it was a mess from star...

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4.4

We were not given ahead of time the meeting place of the Shinjuku walking tour for 3pm on 3/20/24. We were waiting very...

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