PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Gate1travel and Expedia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Gate1travel
Expedia

Gate1travel and Expedia Overview

Total reviews
388
2190
Company responses
0
0
Issues resolved
2
12

Gate1travel and Expedia Consumer Ratings

Rank
30 out of 550 in Travel Agencies category
105 out of 550 in Travel Agencies category
Customer service
32 in category
103 in category
Website
28 in category
71 in category
Product or Service Quality
19 in category
83 in category
Number of Destinations
27 in category
60 in category

Gate1travel and Expedia Rating Details

Customer service
2.5 (166 reviews)
1.2 (606 reviews)
Reviewer's quote

Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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This is terrible customer service even in light of the circumstances, to which you’ve had some time to adapt like the rest of us (we’re all in this together), and we are deeply disappointed. I tried calling several times at various Expedia numbers to discuss these issues, but was automatically...

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Website
3.3 (148 reviews)
2 (552 reviews)
Reviewer's quote

Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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...I paid on the website. Then I got an email saying they needed a 250 deposit. I was then contacted by the property saying they are not accepting my reservation because I have a criminal record...

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Product or Service Quality
2.9 (137 reviews)
1.4 (486 reviews)
Reviewer's quote

My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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I trust Expedia and what it offers is of the published quality not another; and I cannot accept that Expedia wash their hands with what the hotel says", without making the slightest attempt to verify and analyses the facts, and support the customers with a situation like this. EXPEDIA PUT IN RISK...

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Number of Destinations
3.6 (134 reviews)
2.5 (334 reviews)
Reviewer's quote

...In fact we got lost several times on the Autostrada from Milano to our destinations. Sections of the Autostrada near Bologna to Firenze were still under repair or construction. Two or three times we stopped at gas stations/truck stops for information...

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...The flights number United Airline 871..

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Gate1travel and Expedia Pros and Cons

Pros
  • Tour guide
  • Website
  • Quality
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
Cons
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia

Gate1travel and Expedia Most Positive Reviews

Top rated reviews
5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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Gate1travel and Expedia Most Critical Reviews

Lowest rated reviews
1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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Gate1travel and Expedia Latest Reviews

Recent published reviews
1.6

First know that I have waited close to a year before writing this review to make sure it is written with a clear mind an...

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No votes

Again, on the phone on hold, again. No human to speak with. Over 20 minutes 5 plus times on hold. Trying to chat...

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No votes

have asked twice for refund to be processed

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No votes

Im trying to get my refund

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Gate1travel and Expedia Products and Services

Most reviewed product and services
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)
  • Expedia Flight Booking (394 reviews)
  • Expedia Customer Care (139 reviews)
  • Expedia Room Booking (129 reviews)