PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Gate1travel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Gate1travel

Expedia and Gate1travel Overview

Total reviews
2185
388
Company responses
0
0
Issues resolved
12
2

Expedia and Gate1travel Consumer Ratings

Rank
103 out of 544 in Travel Agencies category
30 out of 544 in Travel Agencies category
Customer service
105 in category
32 in category
Website
70 in category
28 in category
Exchange, Refund and Cancellation Policy
87 in category
26 in category
Product or Service Quality
84 in category
19 in category

Expedia and Gate1travel Rating Details

Customer service
1.2 (604 reviews)
2.5 (166 reviews)
Reviewer's quote

This is terrible customer service even in light of the circumstances, to which you’ve had some time to adapt like the rest of us (we’re all in this together), and we are deeply disappointed. I tried calling several times at various Expedia numbers to discuss these issues, but was automatically...

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Gate 1 Travel is absolutely, positively the worst travel company for customer service. I booked an independent tour to Paris earlier this summer for my 70th Birthday. When we arrived at our hotel, the room was extremely warm...

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Website
2 (550 reviews)
3.3 (148 reviews)
Reviewer's quote

...I paid on the website. Then I got an email saying they needed a 250 deposit. I was then contacted by the property saying they are not accepting my reservation because I have a criminal record...

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Even though the price we had been originally charged was the price on their website they refused to relent. We were forced to either forfeit our deposit which was a lot more than $400 and book with another tour group or agree to the unwarranted $400 increase. Even though I am an attorney and could...

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Exchange, Refund and Cancellation Policy
1.2 (546 reviews)
2.2 (125 reviews)
Reviewer's quote

...Yesterday (May 18, 2020) I did an online chat trying to find where my refund was (the 30 days were up). After many attempts on the online chat (wit ha robot..

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...As I go to cancel they have a full refund if you notify them 60 days or more before. I notified them 63 days before. WHY are they keeping $2,800 They are crooks and don't trust them...

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Product or Service Quality
1.4 (484 reviews)
2.9 (137 reviews)
Reviewer's quote

I trust Expedia and what it offers is of the published quality not another; and I cannot accept that Expedia wash their hands with what the hotel says", without making the slightest attempt to verify and analyses the facts, and support the customers with a situation like this. EXPEDIA PUT IN RISK...

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My complaint with Gate One Travel is 1) Why did a service representative put me on hold then lie to me when they have no way to check on visa times. I could have easily scheduled the trip at any time later as necessary if not lied to. 2) Why knowing my only concern, was I offered a worthless more...

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Expedia and Gate1travel Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • Tour guide
  • Website
  • Quality
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Poor customer service
  • Will be the last
  • Repeated refusal to make things right

Expedia and Gate1travel Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

Don't know where all these bad reviews are coming from! People, you need to remember that flight schedule changes are n...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

Just back. Fabulous trip and Our tour guide Ron was exceptional. He loves Thailand and really enjoyed showing it off....

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Expedia and Gate1travel Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

We booked a trip to Germany and now have to cancel. The trip starts in September 2015 and the company refuses to refund...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

Over the last 10 years I have taken 7 tours with Gate 1 and spending thousands of $$$ with the company. Last week (4/15...

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Expedia and Gate1travel Latest Reviews

Recent published reviews
1.7

FACTS.
1. I made a reservation and PAYED through Expedia a package (flight and
hotel) to travel from Panamá to FLL and sta...

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1.6

First know that I have waited close to a year before writing this review to make sure it is written with a clear mind an...

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1

Delta cancelled my flight to Italy and I made the mistake of booking through Expedia and now I am told I cannot get my...

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No votes

have asked twice for refund to be processed

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Expedia and Gate1travel Products and Services

Most reviewed product and services
  • Expedia Flight Booking (394 reviews)
  • Expedia Customer Care (139 reviews)
  • Expedia Room Booking (128 reviews)
  • Gate1travel Tour (122 reviews)
  • Gate1travel Customer Care (37 reviews)
  • Gate1travel Tour Guide (35 reviews)