PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Expedia and Funjet Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Expedia
Funjet Vacations

Expedia and Funjet Vacations Overview

Total reviews 2279 83
Company responses 0 0
Issues resolved 12 0

Expedia and Funjet Vacations Consumer Ratings

Rank
107 out of 576 in Travel Agencies category
124 out of 576 in Travel Agencies category
Customer service
102 in category
91 in category
Exchange, Refund and Cancellation Policy
85 in category
66 in category
Website
85 in category
74 in category
Product or Service Quality
85 in category
88 in category

Expedia and Funjet Vacations Rating Details

Customer service
1.2 (652 reviews)
1.3 (38 reviews)
Reviewer's quote

15 am I was call customer service they told me if you want move another room My kids scared from cockroach thats why I moved to another room it was too much hassle for me take my all stuff from one room to another room with my kids and also at second day they didnt give me the room service and it...

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...I never complain about things like this but I am truly shocked by their poor customer service, I will never use them again nor will I recommend them. This is just horrifying and poor business practice..

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Exchange, Refund and Cancellation Policy
1.2 (597 reviews)
1.3 (34 reviews)
Reviewer's quote

This is so unprofessional i got hung up on when i asked for a manager i bought ticket then canceled 10 min later and ask for my refund and they said it was credit but i told them ill never use it im disavled and need ever penny i ha e and this didnt even give the correct itenary before i bought the...

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She agreed and on 4/4/2020 she canceled the trip with Funjet Vacations, she informed us it would take about 30-60 days for us to get our refund. We accepted this because of everything that was happening we understood there would be a turn around time. We are now on 6/24/2020 going on nearly 90 days...

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Website
2 (587 reviews)
2 (32 reviews)
Reviewer's quote

I asked to be rescheduled for Sunday, Aug 30 (same exact flight) and found that the ticket on your website was shown as $600. So the difference in the price i had to pay was about $200 (which i would have done rather than purchasing anew ticket for 600$). YOU HAVE PUBLICLY ANNOUNCED THAT THIS...

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...the beginning everything was great we didn't have any problems with our flight on saturday but when we had gotten to our 4 star hotel as advertised on there website suppose to be all inclusive ocean view room with honeymoon gift. Which none of that we had received upon arrival the hotel had no notes and when i...

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Product or Service Quality
1.4 (525 reviews)
1.3 (31 reviews)
Reviewer's quote

Calling to respond to the insult experience as a result of choosing Expedia , service. Ready to post everyday the negative experience every day for one year..

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I have written several times to FunJet about the poor quality trip that we booked (P39RF0E3) to the Holiday Inn in Aruba through you. I have called twice was told that Sherry was handling it & would call back. Well, it has been over a week since the last promised call back...

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Expedia and Funjet Vacations Pros and Cons

Pros
  • Easy website
  • Price comparisons
  • Never dealing with expedia again
  • At this point there are no pros
  • Nice resort
  • All inclusive
Cons
  • Extremely poor customer service
  • Customer service
  • Lack of response from expedia
  • Misleading
  • Customer service is not very helpful
  • Customer service

Expedia and Funjet Vacations Most Positive Reviews

Top rated reviews
5

I very explicitly explained to the woman making the reservation that I needed a fully handicap accessible room as my...

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5

It has been one of the best experiences of my life. They pick us up from the airport in a private suv. The chofer was...

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5

I made a reservation through expedia online i needed to make changes to my flights. I called because you can not make...

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5

Funjet did sn awesome job booking our flights and hotel stay. We had no problems what so evere. Amstar picked us up at...

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Expedia and Funjet Vacations Most Critical Reviews

Lowest rated reviews
1

Expedia is guilty of this and claiming that you not wanting to be involved in a conversation is dishonesty (withholding...

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1

Through my travel agent I booked 2 hotels on 5/7/15 for dates of 6/8-9/15. The agent used Funjet Vacations-Says she’s al...

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1

They are a total cheat. They have written that they offer the best price and if we tell them that we could get a better...

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1

Horrible. Put 3 holds on my travel account because there site wasnt functioning correctly. Took 3 days to get the holds...

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Expedia and Funjet Vacations Latest Reviews

Recent published reviews
1

This is so unprofessional i got hung up on when i asked for a manager i bought ticket then canceled 10 min later and...

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No votes

My travel agent requested a refund for me on May 8 and I still have not received it.

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1

I stayed in a dirty room that was not cleaned or not cleaned well in June. Even had lines in bath tub. I requested motel...

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1

I am writing to file a complaint, it is impossible to actually speak to a live person due to the "high"demand. I had a...

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Expedia and Funjet Vacations Products and Services

Most reviewed product and services
  • Expedia Flight Booking (400 reviews)
  • Expedia Customer Care (147 reviews)
  • Expedia Room Booking (139 reviews)
  • Funjet Vacations Vacation Package Booking (19 reviews)
  • Funjet Vacations Customer Care (10 reviews)
  • Funjet Vacations Riu Hotels And Resorts Room Booking (2 reviews)