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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1829 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 5
  • Ease of use 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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Flipkey

Travel
  • 6 ISSUES RESOLVED
  • 256 TOTAL REVIEWS
  • $230K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Old flipkey 10
  • Old practices 8
  • Ease of use of website 4
  • Number of inquiries i receive 3
  • Website generates alot of inquiries 3

Customers don't like

  • Poor customer service16
  • Website12
  • Broken website9
  • Mobile application6
  • Ownership communication restrictions3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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