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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1867 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • Ease of use 4

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
  • Incompetent staff12
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Flighthub

Travel Agencies
  • 1 ISSUES RESOLVED
  • 208 TOTAL REVIEWS
  • $41.9K CLAIMED LOSSES
  • $855 AVERAGE LOSS
3.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Customer service 47
  • Great customer service agents 36
  • Cheap 33
  • I hope they keep up with the kind of quality i received 32
  • Services 19

Customers don't like

  • Customer service9
  • Attitude of the customer service representatives6
  • Refund process3
  • Too many changes to the flights in the last min2
  • Refund policy2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Vancouver, British Columbia, Canada #1353465

This would be like comparing a trip to the best beach in the world to being stuck in a slum.Expedia follow fighting with them to go on your vacation.

Expedia has reliable customer service. Flight Hub will keep you on hold for hours or not call you back if you disconnect. Expedia will facilitate a vacation. Flight Hub will stress you so much your vacation will be destroyed if you are well enough after dealing with them to go on a vacation at all.

All this said, it is better yet to go to the airlines and hotels directly and forget third parties.Always trust the negative comments more than the kudos in reviews and research third parties diligently.