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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1903 TOTAL REVIEWS
  • $930K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Initial price 6
  • In past no problems 4

Customers don't like

  • Extremely poor customer service49
  • Customer service27
  • Lack of response from expedia21
  • Substandard service16
  • False claims13
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Flighthub

Travel Agencies
  • 1 ISSUES RESOLVED
  • 315 TOTAL REVIEWS
  • $67.7K CLAIMED LOSSES
  • $816 AVERAGE LOSS
2.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Customer service 32
  • Cheap 27
  • I hope they keep up with the kind of quality i received 26
  • Great customer service agents 25
  • Services 17

Customers don't like

  • Customer service18
  • Not willing to take responsibility7
  • Attitude of the customer service representatives7
  • Off-shore call center cancellation fee extortion5
  • Are liars5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1454007

I have found Expedia to be more reliable for Canadians than Flight Hub which expects payment in USD. I am waiting for a refund from Flight Hub which I have been told could take 2 months or longer to process. I've never had an issue with Expedia.

Anonymous
Vancouver, British Columbia, Canada #1353465

This would be like comparing a trip to the best beach in the world to being stuck in a slum. Expedia follow fighting with them to go on your vacation.

Expedia has reliable customer service. Flight Hub will keep you on hold for hours or not call you back if you disconnect. Expedia will facilitate a vacation. Flight Hub will stress you so much your vacation will be destroyed if you are well enough after dealing with them to go on a vacation at all.

All this said, it is better yet to go to the airlines and hotels directly and forget third parties. Always trust the negative comments more than the kudos in reviews and research third parties diligently.