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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1793 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
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Flighthub

Travel Agencies
  • 1 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $20K CLAIMED LOSSES
  • $800 AVERAGE LOSS
3.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Discounts and Special Offers
  • Amazing 41
  • Customer service 39
  • Great customer service agents 36
  • Cheap 33
  • I hope they keep up with the kind of quality i received 32

Customers don't like

  • Customer service11
  • Attitude of the customer service representatives7
  • Customer service agent4
  • Awful3
  • Rude staff2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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