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Expedia

Travel Agencies
  • 10 ISSUES RESOLVED
  • 1768 TOTAL REVIEWS
  • $860K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Price comparisons 10
  • Bad bad bad 9
  • Easy website 8
  • Lower price 7
  • Horrible phone customer service 5

Customers don't like

  • Extremely poor customer service106
  • Lack of response from expedia42
  • Substandard service29
  • False claims28
  • Incompetent staff21
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Festiva

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 344 TOTAL REVIEWS
  • $850K CLAIMED LOSSES
  • $6.8K AVERAGE LOSS
1.8
Website
Customer service
Exchange, Refund and Cancellation Policy
Staff
  • Location 5
  • Customer service 3
  • Parking 2
  • Savings 2
  • Used to like everything when it was peppertree 1

Customers don't like

  • Customer service6
  • Lies5
  • Poor customer service5
  • Time wasted on phone lies5
  • Website usability3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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