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Expedia

Travel Agencies
  • 11 ISSUES RESOLVED
  • 1814 TOTAL REVIEWS
  • $870K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Bad bad bad 10
  • Price comparisons 10
  • Easy website 9
  • Lower price 7
  • Horrible phone customer service 6

Customers don't like

  • Extremely poor customer service56
  • Lack of response from expedia21
  • Substandard service15
  • False claims13
  • Incompetent staff12
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Festiva

Hotels and Resorts
  • 3 ISSUES RESOLVED
  • 356 TOTAL REVIEWS
  • $880K CLAIMED LOSSES
  • $6.9K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
  • Location 5
  • Parking 4
  • Customer service 3
  • Employees 2
  • Savings 2

Customers don't like

  • Time wasted on phone lies3
  • Customer service2
  • Eventual scam2
  • Poor customer service2
  • Trying to charge inappropriate fees2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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