PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hughes Network Systems and Exede as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hughes Network Systems
Exede

Hughes Network Systems and Exede Overview

Total reviews
121
599
Company responses
0
0
Issues resolved
1
3

Exede was first mentioned on PissedConsumer on Jul 16, 2012 and since then this brand received 599 reviews. It is 478 reviews more than Hughes Network Systems received since Dec 23, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hughes Network Systems customer support team and Exede customer service.

Hughes Network Systems and Exede Consumer Ratings

Rank
420 out of 1909 in Telecommunications category
394 out of 1909 in Telecommunications category
Customer service
289 in category
252 in category
Diversity of Products or Services
252 in category
292 in category
Product or Service Quality
291 in category
247 in category

According to consumer ratings and reviews, Exede ranks 26 points higher in the Telecommunications category than Hughes Network Systems. People gave Hughes Network Systems 1 stars for Customer service criterion in Telecommunications category and it is 281 points higher than the worst rated brand in this category. At the same time, Exede was rated 1.2 stars for Customer service criterion in this category and it is 318 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Hughes Network Systems has a higher rating than Exede. Regarding Product or Service Quality criterion, consumers gave Hughes Network Systems 1.2 stars and it is 51% worse than other in category. Exede however was rated 1.4 stars and it is 57% greater than other in category.

Hughes Network Systems and Exede Rating Details

Customer service
1 (22 reviews)
1.2 (314 reviews)
Reviewer's quote

This is a rural area with no other internet service available so the customer us at the mercy of HughesNet and their extremely poor internet and customer service. These people are legalized extortionists charging phenomenal prices for the least amount of dat transfer and the absolute poorest...

Glenn K

...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

PissedConsumer1400754
Diversity of Products or Services
1.6 (20 reviews)
1.4 (272 reviews)
Reviewer's quote

...seemed to represent them when he sold us our system! What they are saying is that because he is just a 3rd party anything he said to us about billing, fees, services, etc. doesn't mean anything. So BEWARE of Hughesnet and make sure you get contract information from the people you are paying and not the people selling...

Sue B

Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

Chris P
Product or Service Quality
1.2 (19 reviews)
1.4 (298 reviews)
Reviewer's quote

...From the first day they installed their internet service in our home it was the worst internet service we ever had. And thats including dial up. The service man had to come back in our home twice to try and fix problems with it...

PissedConsumer1358109

...I work from home and when I was signing up I completely explained that I need pretty reliable service. I was told that outages only happen with really bad weather. So month one, we have snow and wind and no internet...

Rebecca a

Hughes Network Systems and Exede Pros and Cons

Pros
  • Like what i imagine working with centurylink with
  • Available in rural areas
  • Installer was very polite
  • Availiability
Cons
  • Customer service
  • Are a total scam
  • Always dial up speed
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims

Hughes Network Systems and Exede Most Positive Reviews

Top rated reviews
No votes
5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

Hughes Network Systems and Exede Most Critical Reviews

Lowest rated reviews
1

Highest is a ripoff. I was told when ordering the service that I would have a data limit. I don't understand all that...

1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

Hughes Network Systems and Exede Latest Reviews

Recent published reviews
1.7

I have been a customer of HughesNet satellite internet service since 2015 having purchased my own equipment. Over the co...

Read all 121 reviews
1

I was extorted by Viasat installer and made me write a check to his name instead of Viasat to install the satellite to...

Read all 599 reviews

Hughes Network Systems and Exede Products and Services

Most reviewed product and services
  • Hughes Network Systems Internet Service (77 reviews)
  • Hughes Network Systems Customer Care (3 reviews)
  • Hughes Network Systems Bundle (1 review)
  • Exede Internet Service (219 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)