PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Exede as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Exede

Exede

1.3
Frontier Communications
Exede

Frontier Communications and Exede Overview

Total reviews 3219 602
Company responses 1093 0
Issues resolved 20 3

Frontier Communications and Exede Consumer Ratings

Rank
260 out of 1450 in Telecommunications category
435 out of 1450 in Telecommunications category
Customer service
262 in category
251 in category
Product or Service Quality
276 in category
255 in category
Billing Practices
247 in category
220 in category
Price Affordability
321 in category
342 in category

Frontier Communications and Exede Rating Details

Customer service
1.2 (1812 reviews)
1.2 (315 reviews)
Reviewer's quote

...Frontier customer service is the absolute worst! I called them on Friday and they couldn't give me an appointment until Tuesday. Then a guy shows up Saturday as I am leaving the house. He calls me an hour later that the trouble was "outside" and he fixed it...

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...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

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Product or Service Quality
1.3 (1563 reviews)
1.4 (299 reviews)
Reviewer's quote

...Trying to get assistance with questions about phone service, internet and billing is a waste of time..

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Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

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Billing Practices
1.2 (1472 reviews)
1.4 (205 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...When I called they informed me that my bill was past due, but was not even 2 weeks late yet! Evidently the billing cycle starts at the beginning of the month. Okay. But I never received any billing statement through email, text, u...

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Price Affordability
1.4 (1454 reviews)
1.3 (288 reviews)
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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...88 price was dropped to 25. 75, i called and was informed i was a preferred customer and was given a six month half price rate. So in April 25...

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Frontier Communications and Exede Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Available in rural areas
  • Installer was very polite
  • Availiability
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims

Frontier Communications and Exede Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

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5

I need my internet restored and it didn't come on yet

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5

How it works "Once you’ve been an Exede Internet customer for at least one month, you’re eligible for the Hibernation...

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Frontier Communications and Exede Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

I signed for their highest plan it lasted a week while before I signed I was told that can stream videos, download,...

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Frontier Communications and Exede Latest Reviews

Recent published reviews
1

I haven't received a bill since last april and keep getting charged late charges.requested duplicate but hasn't ever...

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No votes

The box in the house is hot and cant hold a connection. Or the out side dish has a bad connection.

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1

I was transferred from Verizon to Frontier without any notice. Trying to get assistance with questions about phone...

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1.4

The service installer was great EXCEPT that we were lied to. We currently pay $175 per month for business service. We...

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Frontier Communications and Exede Products and Services

Most reviewed product and services
  • Frontier Communications Internet Service (502 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)
  • Exede Internet Service (220 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)