PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Exede as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has Verified Representatives
1.7
Exede

Exede

1.3
Frontier Communications
Exede

Frontier Communications and Exede Overview

Total reviews
3187
602
Company responses
1056
0
Issues resolved
20
3

Frontier Communications and Exede Consumer Ratings

Rank
233 out of 1424 in Telecommunications category
410 out of 1424 in Telecommunications category
Customer service
274 in category
257 in category
Product or Service Quality
280 in category
261 in category
Billing Practices
256 in category
230 in category
Website
317 in category
299 in category

Frontier Communications and Exede Rating Details

Customer service
1.2 (1789 reviews)
1.2 (315 reviews)
Reviewer's quote

) Frontier screws up my service every single time they do anything with the account, literally anything. Change your billing address, phone off for a week!! Change who pays the bills, phone shut off for a week!! Move from one apt to another in the same building complex, phone service both apts...

Read full review

...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

Read full review
Product or Service Quality
1.3 (1539 reviews)
1.4 (299 reviews)
Reviewer's quote

Frontier could not continue to provide service during Covid 19 and refused to enter home to fix. However, they have charged me and put my account into collection for the remaining period of contract that they cannot honor. I have made many calls to speak to incompetent customer reps who do NOT want...

Read full review

Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

Read full review
Billing Practices
1.2 (1453 reviews)
1.4 (205 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Read full review

...When I called they informed me that my bill was past due, but was not even 2 weeks late yet! Evidently the billing cycle starts at the beginning of the month. Okay. But I never received any billing statement through email, text, u...

Read full review
Website
1.5 (1436 reviews)
1.5 (283 reviews)
Reviewer's quote

...If you want to contact us you access our website through this link : https://bit. ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say...

Read full review

We were not getting anything they promised and during off house still could not get on a website. Not worth the money when I can add a jetpack from my cellphone carrier for $20 extra a month that I actually get the GB they tell me. Found out today one of the pieces they want back is on the roof!!!...

Read full review

Frontier Communications and Exede Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Available in rural areas
  • Installer was very polite
  • Availiability
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims

Frontier Communications and Exede Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Read full review
5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

Read full review
5

I need my internet restored and it didn't come on yet

Read full review
5

How it works "Once you’ve been an Exede Internet customer for at least one month, you’re eligible for the Hibernation...

Read full review

Frontier Communications and Exede Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Read full review
1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

Read full review
1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

Read full review
1

I signed for their highest plan it lasted a week while before I signed I was told that can stream videos, download,...

Read full review

Frontier Communications and Exede Latest Reviews

Recent published reviews
1

I have a business, had problems with internet. Called on Monday, they were having problems of their own and took a...

Read full review
No votes

The box in the house is hot and cant hold a connection. Or the out side dish has a bad connection.

Read full review
No votes

My internet is down and I keep calling customer service and keep getting hung up on it lets me go farther each time and...

Read full review
1.4

The service installer was great EXCEPT that we were lied to. We currently pay $175 per month for business service. We...

Read full review

Frontier Communications and Exede Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (695 reviews)
  • Frontier Communications Internet Service (499 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Exede Internet Service (220 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)