PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Exede as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Has Verified Representatives
1.7
Exede
1.3
Frontier Communications
Exede

Frontier Communications and Exede Overview

Total reviews 3236 604
Company responses 1111 0
Issues resolved 20 3

Frontier Communications and Exede Consumer Ratings

Rank
269 out of 1429 in Telecommunications category
445 out of 1429 in Telecommunications category
Customer service
309 in category
299 in category
Product or Service Quality
313 in category
291 in category
Billing Practices
287 in category
257 in category
Website
342 in category
319 in category

Frontier Communications and Exede Rating Details

Customer service
1.2 (1821 reviews)
1.2 (315 reviews)
Reviewer's quote

...After hours on the phone with several customer service personnel (not a pleasant experience I should add) I was only credited $24 on my account. Beyond frustrated and I will be letting everyone I know never to use Frontier's services..

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...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

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Product or Service Quality
1.3 (1572 reviews)
1.4 (299 reviews)
Reviewer's quote

...00 gift card after the first 3 month of (no late payment) continued service. THAT WAS A TOTAL LIE!! After 5 weeks of not receiving a bill I called to find out where my bill was. They said I signed up (online) for 'paperless' statements...

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Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

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Billing Practices
1.2 (1479 reviews)
1.4 (206 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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...When I called they informed me that my bill was past due, but was not even 2 weeks late yet! Evidently the billing cycle starts at the beginning of the month. Okay. But I never received any billing statement through email, text, u...

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Website
1.5 (1460 reviews)
1.5 (283 reviews)
Reviewer's quote

...I can;t believe an internet provider doe snot have a website where you can look for other plans and choices. Too bad Directv is not a good option in Tampa, FL because signal is lost with every storm..

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We were not getting anything they promised and during off house still could not get on a website. Not worth the money when I can add a jetpack from my cellphone carrier for $20 extra a month that I actually get the GB they tell me. Found out today one of the pieces they want back is on the roof!!!...

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Frontier Communications and Exede Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Available in rural areas
  • Installer was very polite
  • Availiability
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims

Frontier Communications and Exede Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

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5

I need my internet restored and it didn't come on yet

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5

How it works "Once you’ve been an Exede Internet customer for at least one month, you’re eligible for the Hibernation...

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Frontier Communications and Exede Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

I signed for their highest plan it lasted a week while before I signed I was told that can stream videos, download,...

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Frontier Communications and Exede Latest Reviews

Recent published reviews
1.4

About half the time I can't use my phone because of the noise on the line. When it's the loudest I can't hear the dial...

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1.6

The worst ever. Every two minutes your computer is locked after you are past your "allowable limit" of data even though...

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1.1

This company offers "deals" which it then withdraws and states it can't honor them. It lies constantly and blames the cu...

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No votes

My internet stopped working today I have unplugged it and plug it back in and it still not working

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Frontier Communications and Exede Products and Services

Most reviewed product and services
  • Frontier Communications Internet Service (504 reviews)
  • Frontier Communications Bundle (297 reviews)
  • Frontier Communications Technical Support (215 reviews)
  • Exede Internet Service (220 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)