PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Exede as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Exede

Exede

1.3
Frontier Communications
Exede

Frontier Communications and Exede Overview

Total reviews
3085
599
Company responses
947
0
Issues resolved
19
3

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3085 reviews. It is 2486 reviews more than Exede received since Jul 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Frontier Communications customer support team and Exede customer service.

Frontier Communications and Exede Consumer Ratings

Rank
226 out of 1908 in Telecommunications category
395 out of 1908 in Telecommunications category
Customer service
263 in category
252 in category
Product or Service Quality
266 in category
248 in category
Billing Practices
248 in category
213 in category

According to consumer ratings and reviews, Frontier Communications ranks 169 points higher in the Telecommunications category than Exede. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 308 points higher than the worst rated brand in this category. At the same time, Exede was rated 1.2 stars for Customer service criterion in this category and it is 319 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Exede has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 57% greater than other in category. Exede however was rated 1.4 stars and it is 63% greater than other in category.

Frontier Communications and Exede Rating Details

Customer service
1.2 (1722 reviews)
1.2 (314 reviews)
Reviewer's quote

...This is horrible customer service. This company is clueless and obviously doesn't have their *** together..

Hassan U

...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

PissedConsumer1400754
Product or Service Quality
1.3 (1479 reviews)
1.4 (298 reviews)
Reviewer's quote

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M

Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

Chris P
Billing Practices
1.2 (1397 reviews)
1.4 (205 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Kentavious

...When I called they informed me that my bill was past due, but was not even 2 weeks late yet! Evidently the billing cycle starts at the beginning of the month. Okay. But I never received any billing statement through email, text, u...

Kathrine M

Frontier Communications and Exede Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • Available in rural areas
  • Installer was very polite
  • Availiability
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims

Frontier Communications and Exede Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

Frontier Communications and Exede Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

Frontier Communications and Exede Latest Reviews

Recent published reviews
1

I called at 6:30 PM to have Frontier Communications fix my internet issue because I'm paying for horrid service, it is n...

Read all 3085 reviews
1

I was extorted by Viasat installer and made me write a check to his name instead of Viasat to install the satellite to...

Read all 599 reviews

Frontier Communications and Exede Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)
  • Exede Internet Service (219 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)