PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Exede and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Exede

Exede

1.3
Frontier Communications

Frontier Communications

Has verified representatives
1.7
Exede
Frontier Communications

Exede and Frontier Communications Overview

Total reviews
599
3086
Company responses
0
947
Issues resolved
3
19

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3086 reviews. It is 2487 reviews more than Exede received since Jul 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Exede customer support team and Frontier Communications customer service.

Exede and Frontier Communications Consumer Ratings

Rank
395 out of 1908 in Telecommunications category
226 out of 1908 in Telecommunications category
Customer service
247 in category
258 in category
Product or Service Quality
244 in category
262 in category
Price Affordability
327 in category
304 in category

According to consumer ratings and reviews, Frontier Communications ranks 169 points higher in the Telecommunications category than Exede. People gave Exede 1.2 stars for Customer service criterion in Telecommunications category and it is 319 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Exede has a higher rating than Frontier Communications. Regarding Price Affordability criterion, consumers gave Exede 1.3 stars and it is 58% worse than other in category. Frontier Communications however was rated 1.4 stars and it is 54% worse than other in category.

Exede and Frontier Communications Rating Details

Customer service
1.2 (314 reviews)
1.2 (1722 reviews)
Reviewer's quote

...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

PissedConsumer1400754

...This is horrible customer service. This company is clueless and obviously doesn't have their *** together..

Hassan U
Product or Service Quality
1.4 (298 reviews)
1.3 (1479 reviews)
Reviewer's quote

Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

Chris P

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M
Price Affordability
1.3 (287 reviews)
1.4 (1372 reviews)
Reviewer's quote

...88 price was dropped to 25. 75, i called and was informed i was a preferred customer and was given a six month half price rate. So in April 25...

Cynthia M

...Ben quoted a monthly price that was suppose to be $100. 97 before taxes. I was suppose to be put on a 2-year contract and given a $100 gift card after 90 days...

Emilyann

Exede and Frontier Communications Pros and Cons

Pros
  • Available in rural areas
  • Installer was very polite
  • Availiability
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims
  • Customer service
  • Very bad customer service
  • Poor service

Exede and Frontier Communications Most Positive Reviews

Top rated reviews
5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Exede and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Exede and Frontier Communications Latest Reviews

Recent published reviews
1

I was extorted by Viasat installer and made me write a check to his name instead of Viasat to install the satellite to...

Read all 599 reviews

After signing up for HD Prime package in October 2019, in January 2020 they took away one of the channels that was...

Read all 3086 reviews

Exede and Frontier Communications Products and Services

Most reviewed product and services
  • Exede Internet Service (219 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)