PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Exede and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Exede

Exede

1.3
Frontier Communications

Frontier Communications

Has verified representatives
1.7
Exede
Frontier Communications

Exede and Frontier Communications Overview

Total reviews
599
3070
Company responses
0
933
Issues resolved
3
18

Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3070 reviews. It is 2471 reviews more than Exede received since Jul 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Exede customer support team and Frontier Communications customer service.

Exede and Frontier Communications Consumer Ratings

Rank
392 out of 1945 in Telecommunications category
224 out of 1945 in Telecommunications category
Customer service
252 in category
No votes
Product or Service Quality
248 in category
No votes
Price Affordability
330 in category
No votes

According to consumer ratings and reviews, Frontier Communications ranks 168 points higher in the Telecommunications category than Exede. People gave Exede 1.2 stars for Customer service criterion in Telecommunications category and it is 311 points higher than the worst rated brand in this category. Regarding Price Affordability criterion, consumers gave Exede 1.3 stars and it is 58% worse than other in category.

Exede and Frontier Communications Rating Details

Customer service
1.2 (314 reviews)
No votes
Reviewer's quote

...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

PissedConsumer1400754

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou
Product or Service Quality
1.4 (298 reviews)
No votes
Reviewer's quote

Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

Chris P

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E
Price Affordability
1.3 (287 reviews)
No votes
Reviewer's quote

...88 price was dropped to 25. 75, i called and was informed i was a preferred customer and was given a six month half price rate. So in April 25...

Cynthia M

Frontier claims that their advertised Internet service price of $39. 99 is not misleading even though they absolutely require the customer to pay a $10 equipment rental fee even then the rented equipment is not possessed or used by the customer. Frontier Communications is providing Internet Service...

clint l

Exede and Frontier Communications Pros and Cons

Pros
  • Available in rural areas
  • Installer was very polite
  • Availiability
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims
  • Customer service
  • Very bad customer service
  • Poor service

Exede and Frontier Communications Most Positive Reviews

Top rated reviews
5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Exede and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Exede and Frontier Communications Latest Reviews

Recent published reviews
1

I was extorted by Viasat installer and made me write a check to his name instead of Viasat to install the satellite to...

Read all 599 reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3070 reviews

Exede and Frontier Communications Products and Services

Most reviewed product and services
  • Exede Internet Service (219 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)
  • Frontier Communications Customer Care (717 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (287 reviews)