PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Exede and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Exede
1.3
Frontier Communications
Has Verified Representatives
1.7
Exede
Frontier Communications

Exede and Frontier Communications Overview

Total reviews 603 3229
Company responses 0 1104
Issues resolved 3 20

Exede and Frontier Communications Consumer Ratings

Rank
439 out of 1460 in Telecommunications category
260 out of 1460 in Telecommunications category
Customer service
281 in category
289 in category
Product or Service Quality
281 in category
301 in category
Price Affordability
373 in category
350 in category
Website
311 in category
334 in category

Exede and Frontier Communications Rating Details

Customer service
1.2 (315 reviews)
1.2 (1817 reviews)
Reviewer's quote

...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..

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...Frontier customer service is the absolute worst! I called them on Friday and they couldn't give me an appointment until Tuesday. Then a guy shows up Saturday as I am leaving the house. He calls me an hour later that the trouble was "outside" and he fixed it...

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Product or Service Quality
1.4 (299 reviews)
1.3 (1566 reviews)
Reviewer's quote

Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...

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It turns out Frontier cancelled my service because they had no record of a HD Box I returned last month. Fortunately for me I had the return receipt. My USP person told me to keep my receipt as Frontier denied over 50% of their returns being received...

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Price Affordability
1.3 (288 reviews)
1.4 (1457 reviews)
Reviewer's quote

...88 price was dropped to 25. 75, i called and was informed i was a preferred customer and was given a six month half price rate. So in April 25...

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We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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Website
1.5 (283 reviews)
1.5 (1456 reviews)
Reviewer's quote

We were not getting anything they promised and during off house still could not get on a website. Not worth the money when I can add a jetpack from my cellphone carrier for $20 extra a month that I actually get the GB they tell me. Found out today one of the pieces they want back is on the roof!!!...

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...If you want to contact us you access our website through this link : https://bit. ly/3cFg2IT. -Chris what a company can't provide any contact information, meaning your company does not care at all what your customer really like to say...

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Exede and Frontier Communications Pros and Cons

Pros
  • Available in rural areas
  • Installer was very polite
  • Availiability
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Customer service
  • Internet speeds sucked
  • Fraudulent product claims
  • Customer service
  • Very bad customer service
  • Poor service

Exede and Frontier Communications Most Positive Reviews

Top rated reviews
5

If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

How it works "Once you’ve been an Exede Internet customer for at least one month, you’re eligible for the Hibernation...

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5

I need my internet restored and it didn't come on yet

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Exede and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

I signed for their highest plan it lasted a week while before I signed I was told that can stream videos, download,...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Exede and Frontier Communications Latest Reviews

Recent published reviews
No votes

My internet stopped working today I have unplugged it and plug it back in and it still not working

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No votes

Junction box wires chewed by mice and hasn't been repaired since Nov. 4th today is Nov. 29th.

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No votes

The box in the house is hot and cant hold a connection. Or the out side dish has a bad connection.

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1

storm blew phone pole down, about 14 days ago lines are laying in road, company tech drove by and called, said they...

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Exede and Frontier Communications Products and Services

Most reviewed product and services
  • Exede Internet Service (220 reviews)
  • Exede Internet Plan (68 reviews)
  • Exede Liberty Internet Plan (30 reviews)
  • Frontier Communications Internet Service (503 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)