Exede vs Frontier Communications
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Our website collected and compiled various consumer reviews about Exede and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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Exede and Frontier Communications Overview
Frontier Communications was first mentioned on PissedConsumer on Oct 2, 2010 and since then this brand received 3086 reviews. It is 2487 reviews more than Exede received since Jul 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Exede customer support team and Frontier Communications customer service.
Exede and Frontier Communications Consumer Ratings
Rank
395
out of 1908 in Telecommunications category
226
out of 1908 in Telecommunications category
Customer service
247
in category
258
in category
Product or Service Quality
244
in category
262
in category
Price Affordability
327
in category
304
in category
According to consumer ratings and reviews, Frontier Communications ranks 169 points higher in the Telecommunications category than Exede.
People gave Exede 1.2 stars for Customer service criterion in Telecommunications category and it is 319 points higher than the worst rated brand in this category.
At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category.
If we look at Product or Service Quality criterion, than we see that Exede has a higher rating than Frontier Communications.
Regarding Price Affordability criterion, consumers gave Exede 1.3 stars and it is 58% worse than other in category.
Frontier Communications however was rated 1.4 stars and it is 54% worse than other in category.
Exede and Frontier Communications Rating Details
Reviewer's quote
...00 to my bill, didn’t notify me & then cut my service for an amount I didn’t know was due, due to their billing flaws, their customer service reps just play stupid! I’m changing service tomorrow’, they are crooks, watch out!..
PissedConsumer1400754
...This is horrible customer service. This company is clueless and obviously doesn't have their *** together..
Hassan U
Product or Service Quality
Reviewer's quote
Exceed/viasat/wild blue the same company false represent their services in their new plans. Unlimited 50 gold for instance, up to 50mbps download speed up to 5mbps upload unlimited use with 100gb priority data. When you speak to them they tell you that the speed goes down a bit when there is...
Chris P
After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...
James M
Reviewer's quote
...88 price was dropped to 25. 75, i called and was informed i was a preferred customer and was given a six month half price rate. So in April 25...
Cynthia M
...Ben quoted a monthly price that was suppose to be $100. 97 before taxes. I was suppose to be put on a 2-year contract and given a $100 gift card after 90 days...
Emilyann
Exede and Frontier Communications Pros and Cons
Pros
- Available in rural areas
- Installer was very polite
- Availiability
- When it was verizon
- Firing frontier
- Verizon fios
Cons
- Customer service
- Internet speeds sucked
- Fraudulent product claims
- Customer service
- Very bad customer service
- Poor service
Exede and Frontier Communications Most Positive Reviews
Top rated reviews
If you live in a rural area or an area with slow DSL, then consider Exede High Speed Internet. With download speeds up...
Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...
Exede and Frontier Communications Most Critical Reviews
Lowest rated reviews
My allowance was just reset today and already their data usage shows me using 0.6 already even though I had the modem...
So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...
Exede and Frontier Communications Latest Reviews
Recent published reviews
I was extorted by Viasat installer and made me write a check to his name instead of Viasat to install the satellite to...
Read all 599 reviews
After signing up for HD Prime package in October 2019, in January 2020 they took away one of the channels that was...
Read all 3086 reviews
Exede and Frontier Communications Products and Services
Most reviewed product and services
-
Exede Internet Service
(219 reviews)
-
Exede Internet Plan
(68 reviews)
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Exede Liberty Internet Plan
(30 reviews)
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Frontier Communications Customer Care
(686 reviews)
-
Frontier Communications Internet Service
(488 reviews)
-
Frontier Communications Bundle
(293 reviews)
Frontier Communications vs …
How would you compare Exede vs Frontier Communications?
Depending on your plan, you may have 10,15,25,50 or 100GB of Exede data. (The more data you have the more expensive your plan gets).
After using up your allotted data, you are throttled down to about 5mbps. At this speed, you can only surf the internet and use email, forget YouTube, Netflix, Hulu and any other streaming source. Say you used up your 10GB data in the first week of the month, then you'd have to wait another 3 more weeks before Excede renews your 10GB of data!
You can always purchase additional data, but it's going to cost you some extra moolah. Satellite internet is only good if you have no other options available.
I had Excede for over two years. As most satellite providers, I had 10gb limited data per month and speed of 15mbps.
It was okay, but the data was expensive and consumed in a few days. The speed was sufficient to stream YouTube and Netflix. After Excede terminated my service, I switched to Frontier.
For the same monthly fee (about $100 per month), I have unlimited data and speeds of 100mbps. By far, Frontier is the better choice.
How would you compare Exede vs Frontier Communications?