PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about University Of Phoenix and Excelsior College as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

University Of Phoenix
Excelsior College

University Of Phoenix and Excelsior College Overview

Total reviews
292
43
Company responses
0
0
Issues resolved
0
0

University Of Phoenix was first mentioned on PissedConsumer on Mar 22, 2008 and since then this brand received 292 reviews. It is 249 reviews more than Excelsior College received since May 23, 2010.

University Of Phoenix and Excelsior College Consumer Ratings

Rank
72 out of 557 in Universities, Colleges and Schools category
93 out of 557 in Universities, Colleges and Schools category
Product or Service Quality
53 in category
88 in category
Customer service
52 in category
61 in category
Staff
66 in category
74 in category

According to consumer ratings and reviews, University Of Phoenix ranks 21 points higher in the Universities, Colleges and Schools category than Excelsior College. People gave University Of Phoenix 1.5 stars for Product or Service Quality criterion in Universities, Colleges and Schools category and it is 91 points higher than the worst rated brand in this category. At the same time, Excelsior College was rated 1 stars for Product or Service Quality criterion in this category and it is 56 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that University Of Phoenix has a higher rating than Excelsior College. Regarding Staff criterion, consumers gave University Of Phoenix 1.5 stars and it is 54% greater than other in category. Excelsior College however was rated 1.1 stars and it is 51% worse than other in category.

University Of Phoenix and Excelsior College Rating Details

Product or Service Quality
1.5 (46 reviews)
1 (19 reviews)
Reviewer's quote

Here I am $50K Plus in Debt after completing my BS in Human Service Management, I live in Wisconsin and I see by searching that ALOT of Graduates in my state have the same problem..

PissedConsumer1199515

L So many better options out there. This college has become the nightmare that never ends. 20 month wait for the CPNE. My state requires clinical hours. I have to wait 6 months before I have an opportunity to finish those hours. College refuses to allow me to utilizes the wait time to do the ATI....

Jane d
Customer service
1.4 (44 reviews)
1.3 (19 reviews)
Reviewer's quote

I called customer service for information and then they transferred me to a Customer Representative who's name is Kevin L. Who was supposed to guide me through in order to understand all about the program. He said he was busy with another customer and he said he will calm me next day at 10:30 pm..

Mailani

The CPNE sucked. It took me 3 tries. CPNE was graded in a very arbitrary manner. HATE this school. Joined the class action lawsuit about the CPNE and got $200. Wouldn’t recommend excelsior to my worst enemy. BTW, I aced all the written exams, already had a BS degree from a REAL school, (in Health...

Kristin M
Staff
1.5 (29 reviews)
1.1 (15 reviews)
Reviewer's quote

Their Sales Staff lied to me and said all my college credits would count and that my tuition would be taken care of by the Pell Grants and scholarships offered at the school. She (Linda Gettle) flat out lied about this. I started school and took four classes that don't count and cost me $8,000...

Jeannine G

No clinical for students and intimidation than teaching. when on what so call clinical the teachers are training to fail you than see you success. School are more likely to fail you than teaching after they fail you the person uncharged will tell to apply again and come back to retest than you will...

Gina D

University Of Phoenix and Excelsior College Pros and Cons

Pros
  • Flexible
  • Format and ease of use on website
  • Challenging coursework
  • Credit bank
  • Courses
  • Appearance of accepting your credits
Cons
  • Management
  • Lack of information
  • Huge scam
  • Cpne
  • Unexplained fees
  • Not granting enrollment extensions that dont account for delays

University Of Phoenix and Excelsior College Most Positive Reviews

Top rated reviews
4.3

There are so many negative reviews but i dont understand because i have had nothing but a positive experience. The...

No votes

University Of Phoenix and Excelsior College Most Critical Reviews

Lowest rated reviews
1

On more than one occasion, I had technical difficulties. I notified tech services who at first could not fix the problem...

1

Signed up for an RN program for Paramedic to RN. All books and study material had absolutely nothing to do with the...

University Of Phoenix and Excelsior College Latest Reviews

Recent published reviews
1.4

I signed up for Business Classes after being told I would qualify for Government Subsidy if I applied with Phoenix Unive...

Read all 292 reviews
1

L So many better options out there. This college has become the nightmare that never ends. 20 month wait for the CPNE....

Read all 43 reviews

University Of Phoenix and Excelsior College Products and Services

Most reviewed product and services
  • University Of Phoenix Financial Aid Service (81 reviews)
  • University Of Phoenix Program (42 reviews)
  • University Of Phoenix Customer Care (6 reviews)
  • Excelsior College Program (16 reviews)
  • Excelsior College School Of Nursing Program (6 reviews)
  • Excelsior College Cpne Exam (3 reviews)