PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaplan University and Excelsior College as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaplan University
Excelsior College

Kaplan University and Excelsior College Overview

Total reviews
187
43
Company responses
0
0
Issues resolved
1
0

Kaplan University was first mentioned on PissedConsumer on Oct 17, 2007 and since then this brand received 187 reviews. It is 144 reviews more than Excelsior College received since May 23, 2010.

Kaplan University and Excelsior College Consumer Ratings

Rank
41 out of 624 in Universities, Colleges and Schools category
93 out of 624 in Universities, Colleges and Schools category
Customer service
26 in category
61 in category
Price Affordability
35 in category
92 in category
Product or Service Quality
26 in category
88 in category

According to consumer ratings and reviews, Kaplan University ranks 52 points higher in the Universities, Colleges and Schools category than Excelsior College. People gave Kaplan University 2.1 stars for Customer service criterion in Universities, Colleges and Schools category and it is 132 points higher than the worst rated brand in this category. At the same time, Excelsior College was rated 1.3 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Kaplan University has a higher rating than Excelsior College. Regarding Product or Service Quality criterion, consumers gave Kaplan University 2.5 stars and it is 84% greater than other in category. Excelsior College however was rated 1 stars and it is 55% worse than other in category.

Kaplan University and Excelsior College Rating Details

Customer service
2.1 (21 reviews)
1.3 (19 reviews)
Reviewer's quote

Kaplan University customer service is horrible. Changing people’s lives daily through the power of education? This is much more accurate: Ruining people’s lives daily through the power of deceptive marketing and false advertising. HOW can someone especially an online (Kaplan) college LIE to so many...

PissedConsumer899603

L So many better options out there. This college has become the nightmare that never ends. 20 month wait for the CPNE. My state requires clinical hours. I have to wait 6 months before I have an opportunity to finish those hours. College refuses to allow me to utilizes the wait time to do the ATI....

Jane d
Price Affordability
2.1 (20 reviews)
1 (17 reviews)
Reviewer's quote

Kaplan University ( Now Purdue University) recruiters will tell you that they are Accredited and their credits are accepted by most universities. This is a falsehood. Their response to my complaint was, "Its not our fault they wont accept credits from us. Many colleges and universities will not...

Tammy M

The CPNE sucked. It took me 3 tries. CPNE was graded in a very arbitrary manner. HATE this school. Joined the class action lawsuit about the CPNE and got $200. Wouldn’t recommend excelsior to my worst enemy. BTW, I aced all the written exams, already had a BS degree from a REAL school, (in Health...

Kristin M
Product or Service Quality
2.5 (19 reviews)
1 (19 reviews)
Reviewer's quote

Hello, I found you by accident and pray someone can help me. Below is just basic info to see if you can help, or refer me to someone that can. I have all documentation and correspondence collaborating between myself and all parties involved at Kaplan, its saved and ready if needed. Current Student...

Shawnte

The Clinical Evaluators at St Lukes Hospital in Utica, NY failed my wife. I say failed because they gave her a "fail", but more so because they failed her on inconsequential details. She has worked in health care for over 20 years, was an EMT for 14 years and saved some lives. She worked in a...

PissedConsumer1145209

Kaplan University and Excelsior College Pros and Cons

Pros
  • Professors
  • What i learned
  • That they are always there when i need them
  • Credit bank
  • Courses
  • Appearance of accepting your credits
Cons
  • Fraudulent practices
  • Unethical
  • No customer service
  • Cpne
  • Unexplained fees
  • Not granting enrollment extensions that dont account for delays

Kaplan University and Excelsior College Most Positive Reviews

Top rated reviews
5

I am not sure why Kaplan can not set up direct deposit I am waiting on a check no fault of Kaplan but it is lost in the...

No votes

Kaplan University and Excelsior College Most Critical Reviews

Lowest rated reviews
1

I attended Kaplan for 2 years for my associates in medical assisting. I never had a problem with Kaplan and I loved all...

1

Signed up for an RN program for Paramedic to RN. All books and study material had absolutely nothing to do with the...

Kaplan University and Excelsior College Latest Reviews

Recent published reviews

I attended a paralegal school in 1999-2000 Called Lee College, supposedly purchased by Kaplan in July 2000. The closed...

Read all 187 reviews
1

L So many better options out there. This college has become the nightmare that never ends. 20 month wait for the CPNE....

Read all 43 reviews

Kaplan University and Excelsior College Products and Services

Most reviewed product and services
  • Kaplan University Financial Aid Service (38 reviews)
  • Kaplan University Program (22 reviews)
  • Kaplan University Customer Care (9 reviews)
  • Excelsior College Program (16 reviews)
  • Excelsior College School Of Nursing Program (6 reviews)
  • Excelsior College Cpne Exam (2 reviews)