PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kaplan University and Excelsior College as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kaplan University
Excelsior College

Kaplan University and Excelsior College Overview

Total reviews
188
45
Company responses
0
0
Issues resolved
1
0

Kaplan University and Excelsior College Consumer Ratings

Rank
47 out of 552 in Universities, Colleges and Schools category
87 out of 552 in Universities, Colleges and Schools category
Customer service
26 in category
59 in category
Price Affordability
37 in category
74 in category
Product or Service Quality
26 in category
90 in category
Scholarship, Grants and Programs
35 in category
56 in category

Kaplan University and Excelsior College Rating Details

Customer service
2.1 (21 reviews)
1.3 (21 reviews)
Reviewer's quote

Kaplan University customer service is horrible. Changing people’s lives daily through the power of education? This is much more accurate: Ruining people’s lives daily through the power of deceptive marketing and false advertising. HOW can someone especially an online (Kaplan) college LIE to so many...

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I waited over a year to take the final clinical exam for my nursing degree (CPNE). Once it was scheduled, it was cancelled due to COVID concerns. During my wait to re-schedule the school lost it's ACNE accreditation. So, A lot of us are screwed on getting licensed in our home state even when we get...

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Price Affordability
2.1 (20 reviews)
1.2 (19 reviews)
Reviewer's quote

Kaplan University ( Now Purdue University) recruiters will tell you that they are Accredited and their credits are accepted by most universities. This is a falsehood. Their response to my complaint was, "Its not our fault they wont accept credits from us. Many colleges and universities will not...

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Waited over a year to do my cpne, traveled out of state. Failed as did everyone else that weekend. Then they changed the requirements, version, of the test before I could retake and still had to wait over a year to retake. Ended up withdrawing four Excelsior as it was one excuse after another....

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Product or Service Quality
2.5 (19 reviews)
1 (21 reviews)
Reviewer's quote

I was able to complete both my bachelor and master degrees at the school. I went through class with no problems. I found that I got out of class what I put in. I had to do the work to study and remain diligent. I would recommend the school. I found the classes interesting and challenging. My...

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L So many better options out there. This college has become the nightmare that never ends. 20 month wait for the CPNE. My state requires clinical hours. I have to wait 6 months before I have an opportunity to finish those hours. College refuses to allow me to utilizes the wait time to do the ATI....

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Scholarship, Grants and Programs
1.8 (17 reviews)
1.1 (16 reviews)
Reviewer's quote

I told the academic advisor I did not want any student loans I only want to use grants since I had a 4. 0 GPA I wanted to find grants that I was eligible for the academic grades she called me on the phone and told me to go to what I now know is a promissory note. when I saw the box that stated how...

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The CPNE sucked. It took me 3 tries. CPNE was graded in a very arbitrary manner. HATE this school. Joined the class action lawsuit about the CPNE and got $200. Wouldn’t recommend excelsior to my worst enemy. BTW, I aced all the written exams, already had a BS degree from a REAL school, (in Health...

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Kaplan University and Excelsior College Pros and Cons

Pros
  • Professors
  • What i learned
  • That they are always there when i need them
  • Credit bank
  • Courses
  • Appearance of accepting your credits
Cons
  • Fraudulent practices
  • Unethical
  • No customer service
  • Cpne
  • Unexplained fees
  • Not granting enrollment extensions that dont account for delays

Kaplan University and Excelsior College Most Positive Reviews

Top rated reviews
5

I am not sure why Kaplan can not set up direct deposit I am waiting on a check no fault of Kaplan but it is lost in the...

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No votes
5

Hello, I found you by accident and pray someone can help me. Below is just basic info to see if you can help, or refer...

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No votes

Kaplan University and Excelsior College Most Critical Reviews

Lowest rated reviews
1

I attended Kaplan for 2 years for my associates in medical assisting. I never had a problem with Kaplan and I loved all...

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1

Signed up for an RN program for Paramedic to RN. All books and study material had absolutely nothing to do with the...

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1

This school was a joke. They lie to you to get you to sign up and then steal your pell grant money and financial aid. I...

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1

Everything about this program is slick marketing. Complete waste of money and time. Uses students goals and dreams to...

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Kaplan University and Excelsior College Latest Reviews

Recent published reviews
No votes

Okay so I attended Thompson institute,in which I took out financial aid a, now 1/2020 im being accused of attending...

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1.4

I waited over a year to take the final clinical exam for my nursing degree (CPNE). Once it was scheduled, it was...

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No votes

I attended a paralegal school in 1999-2000 Called Lee College, supposedly purchased by Kaplan in July 2000. The closed...

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1.4

Waited over a year to do my cpne, traveled out of state. Failed as did everyone else that weekend. Then they changed...

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Kaplan University and Excelsior College Products and Services

Most reviewed product and services
  • Kaplan University Financial Aid Service (38 reviews)
  • Kaplan University Program (22 reviews)
  • Kaplan University Customer Care (9 reviews)
  • Excelsior College Program (16 reviews)
  • Excelsior College School Of Nursing Program (7 reviews)
  • Excelsior College Cpne Exam (3 reviews)