PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Evoice and JustAnswer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Evoice

Evoice

1.1
JustAnswer

JustAnswer

Has verified representatives
2.3
Evoice
JustAnswer

Evoice and JustAnswer Overview

Total reviews
30
327
Company responses
0
176
Issues resolved
0
2

JustAnswer was first mentioned on PissedConsumer on Feb 11, 2010 and since then this brand received 327 reviews. It is 297 reviews more than Evoice received since Jul 11, 2012.

Evoice and JustAnswer Consumer Ratings

Rank
452 out of 1909 in Telecommunications category
46 out of 757 in Media category
Customer service
330 in category
47 in category
Exchange, Refund and Cancellation Policy
294 in category
41 in category
Billing Practices
259 in category
47 in category

Evoice and JustAnswer Rating Details

Customer service
1 (14 reviews)
1.5 (94 reviews)
Reviewer's quote

...Spoke with the customer service guy - he could not find my credit card number anywhere in their system. When I told him they were running a fraud, he insisted that was my "opinion" instead of a really obvious fact. For reference, appeared on my credit card as: J2 *Evoice...

Lainy

No responses from customer service as well as the question you post. It was 4 days and something that I felt needed an urgent response i never received. I can not get a response either to my numerous question of a refund..

PissedConsumer1497852
Exchange, Refund and Cancellation Policy
1 (13 reviews)
1.7 (86 reviews)
Reviewer's quote

...5 dollars to verify the credit card but they dont refund it then they torment you with there low quality customer service, thank god i used a prepaid credit card because leaving is big No-No for them!!!! Try to make the support morron from india to cancel your account and you'll understand..

PissedConsumer917639

...Looked for how to get refund, no help. Found a complaints link, that just looped back to main page. Had to request a refund through C Card...

Murray B
Billing Practices
1.2 (13 reviews)
1.4 (99 reviews)
Reviewer's quote

...If I hadn't tried to access my account to update with a new billing info, I wouldn't have discovered it for weeks. When I called them, they had no explanation. This is total *** Work with someone else..

PissedConsumer1702577

Sign up page said they'd notify me one day before initiating monthly billing. They did not do so, but they sent a couple of messages 3 days and 5 days prior, and in those messages, at the very bottom, they noted the trial-end date. Have had multiple "customer emails" with them in which they keep...

Wendie

Evoice and JustAnswer Pros and Cons

Pros
No votes
  • Paying for having my time wasted
  • No pros
  • I got one expert who seemed to be able to help
Cons
  • Customer service
  • Billing practices
  • Very bad customer service for loyal customers
  • Being ripped off
  • Poor customer service
  • Not getting any answer and being charged

Evoice and JustAnswer Most Positive Reviews

Top rated reviews
No votes
5

I signed up for a monthly membership at a very reasonable fee. I ask at least 1 question a week and have always been sat...

Evoice and JustAnswer Most Critical Reviews

Lowest rated reviews
1

They are charging me $12.95 for their service which I didn't order. I have their fax service through smart fax which I...

1

They stated in an email that they were wrongfully withholding my funds. Money that I need to support my family due to a...

Evoice and JustAnswer Latest Reviews

Recent published reviews
1

Received a security alert from my credit card company (thanks Chase Sapphire!) on a $137.44 charge. Evoice charged me...

Read all 30 reviews
1

Took up trial by mistake as was looking for somthing else. Google put the add in the place of my health fund support...

Read all 327 reviews

Evoice and JustAnswer Products and Services

Most reviewed product and services
  • Evoice Telecommunications Answering Service (3 reviews)
  • Evoice Customer Care (3 reviews)
  • Evoice Account (1 review)
  • Justanswer Membership (45 reviews)
  • Justanswer Answering Service (40 reviews)
  • Justanswer Auto Answering Service (13 reviews)