PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Evoice and JustAnswer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Evoice

Evoice

1.2
JustAnswer

JustAnswer

Has Verified Representatives
2.1
Evoice
JustAnswer

Evoice and JustAnswer Overview

Total reviews 31 486
Company responses 0 215
Issues resolved 0 3

Evoice and JustAnswer Consumer Ratings

Rank
463 out of 1438 in Telecommunications category
79 out of 628 in Media category
Customer service
347 in category
90 in category
Exchange, Refund and Cancellation Policy
319 in category
82 in category
Website
366 in category
110 in category
Billing Practices
280 in category
90 in category

Evoice and JustAnswer Rating Details

Customer service
1 (15 reviews)
1.4 (154 reviews)
Reviewer's quote

...Trying to get anything from their customer service is an exercise in futility..

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JustAnswer has very unprofessional customer service agents. JA just charged me for the next month. I immediately requested a refund as I simply no longer need the services of JA...

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Website
1.2 (13 reviews)
1.6 (150 reviews)
Reviewer's quote

Evoice charged me for a subscription to their services, even though I have never heard of them or visited their website. Spoke with the customer service guy - he could not find my credit card number anywhere in their system. When I told him they were running a fraud, he insisted that was my...

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...com, via the "Chat" facility on their website, and told them the problem. I explained I had requested cancellation on April 19, 2020, and that I still had their confirmation email and the Ticket Number. The Representative told me that no such Ticket Number existed in their database...

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Exchange, Refund and Cancellation Policy
1 (13 reviews)
1.5 (141 reviews)
Reviewer's quote

...5 dollars to verify the credit card but they dont refund it then they torment you with there low quality customer service, thank god i used a prepaid credit card because leaving is big No-No for them!!!! Try to make the support morron from india to cancel your account and you'll understand..

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...If I paid for 7 days and in day 8 I cancel, why would you not give me a refund? Im no longer using that membership for that entire month I am being charged for, numbers dont add up..

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Billing Practices
1.2 (13 reviews)
1.3 (158 reviews)
Reviewer's quote

...If I hadn't tried to access my account to update with a new billing info, I wouldn't have discovered it for weeks. When I called them, they had no explanation. This is total *** Work with someone else..

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Another billing of $49 after paying $5 and then $44. 49 to get an answer that did not work out is robbery..

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Evoice and JustAnswer Pros and Cons

Pros
No votes
  • Paying for having my time wasted
  • No pros
  • Nil
Cons
  • Customer service
  • Billing practices
  • Very bad customer service for loyal customers
  • Being ripped off
  • Poor customer service
  • Not getting any answer and being charged

Evoice and JustAnswer Most Positive Reviews

Top rated reviews
No votes
5

I signed up for a monthly membership at a very reasonable fee. I ask at least 1 question a week and have always been sat...

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No votes
5

My dog was sick and Justanswer probably saved her life. What else can I say other than thank you.

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Evoice and JustAnswer Most Critical Reviews

Lowest rated reviews
1

They are charging me $12.95 for their service which I didn't order. I have their fax service through smart fax which I...

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1

They stated in an email that they were wrongfully withholding my funds. Money that I need to support my family due to a...

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1

They are the worse,at taking care of their customers.they double bill you for everything,the customer service is ***...

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1

Asked question three hours before I needed a solid answer regarding a commercial sale closing occurring that day. Never...

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Evoice and JustAnswer Latest Reviews

Recent published reviews
2

Cannot get consistent call quality with dropped connections and poor call quality.
Trying to get anything from their cust...

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2

I was in need of advice on a sick pet on a weekend because my vet was closed. I did not read the fine print when I...

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1

Received a security alert from my credit card company (thanks Chase Sapphire!) on a $137.44 charge. Evoice charged me...

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1

Just answer have debited 49 from my account, not happy, I had only paid 1 for their services

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Evoice and JustAnswer Products and Services

Most reviewed product and services
  • Evoice Telecommunications Answering Service (3 reviews)
  • Evoice Account (3 reviews)
  • Evoice Customer Care (3 reviews)
  • Justanswer Membership (98 reviews)
  • Justanswer Answering Service (48 reviews)
  • Justanswer Free Trial (14 reviews)