PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Evoice and JustAnswer as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Evoice

Evoice

1.2
JustAnswer

JustAnswer

Has verified representatives
2.3
Evoice
JustAnswer

Evoice and JustAnswer Overview

Total reviews
29
316
Company responses
0
166
Issues resolved
0
2

JustAnswer was first mentioned on PissedConsumer on Feb 11, 2010 and since then this brand received 316 reviews. It is 287 reviews more than Evoice received since Jul 11, 2012.

Evoice and JustAnswer Consumer Ratings

Rank
427 out of 1945 in Telecommunications category
45 out of 1004 in Media category
Customer service
326 in category
43 in category
Billing Practices
261 in category
43 in category
Exchange, Refund and Cancellation Policy
293 in category
37 in category

Evoice and JustAnswer Rating Details

Customer service
1 (13 reviews)
1.6 (89 reviews)
Reviewer's quote

I went to customer service and the first guy ended the chat as soon as I asked him about being charged for a service I'm not receiving, he closed the chat on me. I reopened the chat with a different representative and we had a thirty minute conversation. The representative just kept trying to sign...

Zach S

...Try to go to customer care..

Denise M
Billing Practices
1.2 (13 reviews)
1.4 (92 reviews)
Reviewer's quote

...If I hadn't tried to access my account to update with a new billing info, I wouldn't have discovered it for weeks. When I called them, they had no explanation. This is total *** Work with someone else..

PissedConsumer1702577

Since i do not use the account a lot i did not notice until mid January that they were billing me $46 every month as a subscription service. They basically put their first time callers on a sort of "kill switch" when you enter your credit card where unless you CANCEL a subscription within 7 days...

Robert D
Exchange, Refund and Cancellation Policy
1 (12 reviews)
1.7 (81 reviews)
Reviewer's quote

Don't waste your time trying to email their support staff to cancel your account. They'll mislead you into thinking they'll process your cancelation, yet will keep charging your card.Even while calling (and not being friendly about the situation at all), they'll still try to trick you into not...

Stephen S

...They state they have no history of my cancellation request. Unethical across the board. Buyer beware!..

PissedConsumer1685058

Evoice and JustAnswer Pros and Cons

Pros
No votes
  • Paying for having my time wasted
  • No pros
  • Service provided
Cons
  • Customer service
  • Billing practices
  • Very bad customer service for loyal customers
  • Being ripped off
  • Not getting any answer and being charged
  • Misleading

Evoice and JustAnswer Most Positive Reviews

Top rated reviews
No votes
5

I signed up for a monthly membership at a very reasonable fee. I ask at least 1 question a week and have always been sat...

Evoice and JustAnswer Most Critical Reviews

Lowest rated reviews
1

They are charging me $12.95 for their service which I didn't order. I have their fax service through smart fax which I...

1

They stated in an email that they were wrongfully withholding my funds. Money that I need to support my family due to a...

Evoice and JustAnswer Latest Reviews

Recent published reviews
1

eVoice took my money then shut off my account with no notice because "it was flagged". If I hadn't tried to access my...

Read all 29 reviews
1

When asking for what there packages cost and included, I explained the phone website lists no packages listed. This went...

Read all 316 reviews

Evoice and JustAnswer Products and Services

Most reviewed product and services
  • Evoice Telecommunications Answering Service (3 reviews)
  • Evoice Customer Care (2 reviews)
  • Evoice Account (1 review)
  • Justanswer Membership (44 reviews)
  • Justanswer Answering Service (38 reviews)
  • Justanswer Auto Answering Service (13 reviews)