PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and Evine as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

QVC
QVC
2.3
QVC
Evine

QVC and Evine Overview

Total reviews 926 223
Company responses 0 0
Issues resolved 5 0

QVC and Evine Consumer Ratings

Rank
283 out of 3130 in E-commerce category
559 out of 3130 in E-commerce category
Customer service
183 in category
406 in category
Exchange, Refund and Cancellation Policy
159 in category
358 in category
Product or Service Quality
218 in category
344 in category
Website
327 in category
448 in category

QVC and Evine Rating Details

Customer service
2 (297 reviews)
1.3 (122 reviews)
Reviewer's quote

...Customer service hates their customers and will scam you out of your money! So, I made a purchase with qvc before x-mas. The package never came even though the system said it was delivered. I called customer service to see why my package was not outside as claimed...

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...I then called Evine customer service to complain and they did not have much if any consolation but to make a note of the complaint. Their current policy of returns does not benefit the satisfaction of the valued customer. I am totally disappointed and am now banning them from my shopping list...

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Exchange, Refund and Cancellation Policy
2.3 (245 reviews)
1.4 (98 reviews)
Reviewer's quote

Once I contacted through pissed consumer they emailed and offered refund or resend the item. They resent it quickly..

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I returned items at 30 day mark and they refused to refund the purchase. Beware that they need to receive the items into their warehouse 10 days before the 30 day mark or else they will NOT refund your money. Bad customer service...

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Product or Service Quality
2.4 (243 reviews)
1.9 (86 reviews)
Reviewer's quote

Your customer service is top notch BUT...

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...All customer service says in emails that it can take 7 to 10 days for delivery for ATI to call to set up a delivery date. Hello AIT doesnt have the tv and your not responding to them. Evine gets a negative satisfaction rating...

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Website
2.7 (242 reviews)
2.1 (92 reviews)
Reviewer's quote

...THEY SHOULD BRING DOWN THEIR WEBSITE AND START OVER. STARTING WITH MANAGEMENT. 0 0..

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...I immediately tried to cancel the order but when I clicked "My Account", I was redirected to the website homepage and was never able to open my account/order information. This happened with repeated tries. At approx...

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QVC and Evine Pros and Cons

Pros
  • Merchandise
  • Some items are fine
  • Hosts and product variety
  • Never again
  • When i get package
  • Watch
Cons
  • Customer service
  • Return policy
  • Lack of knowledge from every person that works there
  • Customer service
  • Never again
  • Lack of help

QVC and Evine Most Positive Reviews

Top rated reviews
5

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

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5

I have NEVER been SO IMPRESSED with any company!!! I ordered for
the first time last week and my order was received to...

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5

I wrote Customer Service in August 2,2015 of me being a customer for over 17 years and recently I had to give up my Post...

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4.8

Found the item palazzo pants to be too large, exchanged with very courteous staff in customer service x2 phone calls....

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QVC and Evine Most Critical Reviews

Lowest rated reviews
1

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

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1

Clothing item did not meet my expectations. AS per their return policy "If any item received from EVINE Live does not...

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1

I was late one time on a payment due to a house fire. All my mail had to be routed to a friend's house. Well I...

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1

Ordered an item via evine live.com,item made it to local post office,whereby it was processed for return! I never laid...

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QVC and Evine Latest Reviews

Recent published reviews
1

Did not receive package and still being billed. If I could give qvc a zero rating, I would. Customer service hates...

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No votes

7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
MAGGEE LITTMAN 7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
Enclosed the in...

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No votes

She never stops talking, and doesn't let the Host explain anything!!!! It's the Hosts job Susan....let her speak!...I,...

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No votes

ok so Ordered a watch i received a box WITH OUT WATCH so why would I pay for it if I never received it. I spoke to my...

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QVC and Evine Products and Services

Most reviewed product and services
  • Qvc Shipping Service (48 reviews)
  • Qvc Reporter (40 reviews)
  • Qvc Tv Show (24 reviews)
  • Evine Shipping Service (21 reviews)
  • Evine Deal (1 review)