PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and Evine as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

QVC
Evine

QVC and Evine Overview

Total reviews
815
224
Company responses
0
0
Issues resolved
3
0

QVC and Evine Consumer Ratings

Rank
250 out of 3048 in E-commerce category
502 out of 3048 in E-commerce category
Customer service
171 in category
No votes
Website
302 in category
No votes
Exchange, Refund and Cancellation Policy
143 in category
No votes
Product or Service Quality
187 in category
No votes

QVC and Evine Rating Details

Customer service
2 (242 reviews)
No votes
Reviewer's quote

QVC can't keep using the Covid 19 for an excuse any longer as to why there are no customer service reps to speak to or why our returns don't get processed or why the orders take over a month sometime to receive. It's called customer service for a reason. This site has gotten so dumpy...

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...I then called Evine customer service to complain and they did not have much if any consolation but to make a note of the complaint. Their current policy of returns does not benefit the satisfaction of the valued customer. I am totally disappointed and am now banning them from my shopping list...

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Website
2.6 (204 reviews)
No votes
Reviewer's quote

I ordered three things make-up a tablet and a blanket I receive the blanket the other two Ive never received when I went onto your website it says I have no orders. This is not a great first impression of QVC..

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...I immediately tried to cancel the order but when I clicked "My Account", I was redirected to the website homepage and was never able to open my account/order information. This happened with repeated tries. At approx...

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Exchange, Refund and Cancellation Policy
2.2 (201 reviews)
No votes
Reviewer's quote

ord 6805745976 ord 2 pair jeans; returned both for a smaller size: received one exchange ONLY one pair, but still getting charged for BOTH pair of jeans. Ord 2, sent 2 for exchange to a smaller size; got one exchanged BUT being billed for TWO. NEED credit..

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I returned items at 30 day mark and they refused to refund the purchase. Beware that they need to receive the items into their warehouse 10 days before the 30 day mark or else they will NOT refund your money. Bad customer service...

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Product or Service Quality
2.4 (200 reviews)
No votes
Reviewer's quote

The customer service person was extremely rude and indifferent to the fact that I am a QVC member since 1991!!! He said I should have just cancelled the original order. I'm sure QVC would be happy to learn their customer people are pushing members to return merchandise. Really? QVC really is not...

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...All customer service says in emails that it can take 7 to 10 days for delivery for ATI to call to set up a delivery date. Hello AIT doesnt have the tv and your not responding to them. Evine gets a negative satisfaction rating...

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QVC and Evine Pros and Cons

Pros
  • Merchandise
  • Some items are fine
  • Hosts and product variety
  • Never again
  • When i get package
  • Watch
Cons
  • Customer service
  • Return policy
  • Was not given proper inform
  • Customer service
  • Never again
  • Lack of help

QVC and Evine Most Positive Reviews

Top rated reviews
5

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

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5

I have NEVER been SO IMPRESSED with any company!!! I ordered for
the first time last week and my order was received to...

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5

I wrote Customer Service in August 2,2015 of me being a customer for over 17 years and recently I had to give up my Post...

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4.8

Found the item palazzo pants to be too large, exchanged with very courteous staff in customer service x2 phone calls....

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QVC and Evine Most Critical Reviews

Lowest rated reviews
1

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

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1

Clothing item did not meet my expectations. AS per their return policy "If any item received from EVINE Live does not...

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1

I was late one time on a payment due to a house fire. All my mail had to be routed to a friend's house. Well I...

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1

Ordered an item via evine live.com,item made it to local post office,whereby it was processed for return! I never laid...

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QVC and Evine Latest Reviews

Recent published reviews
1.5

QVC can't keep using the Covid 19 for an excuse any longer as to why there are no customer service reps to speak to or w...

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No votes

7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
MAGGEE LITTMAN 7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
Enclosed the in...

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No votes

Package arrived did not order do not want. Sun glasses ordered in May arrived I paid For now another box has arrived.
Wan...

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No votes

ok so Ordered a watch i received a box WITH OUT WATCH so why would I pay for it if I never received it. I spoke to my...

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QVC and Evine Products and Services

Most reviewed product and services
  • Qvc Customer Care (71 reviews)
  • Qvc Account (71 reviews)
  • Qvc Shipping Service (48 reviews)
  • Evine Customer Care (49 reviews)
  • Evine Shipping Service (21 reviews)
  • Evine Deal (1 review)