QVC vs Evine: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about QVC and Evine as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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QVC

2.3

Evine

1.8

QVC

Evine

QVC and Evine Overview

Total reviews

718

224

Company responses

Issues resolved

QVC was first mentioned on PissedConsumer on Nov 8, 2008 and since then this brand received 718 reviews. It is 494 reviews more than Evine received since Dec 26, 2013.

QVC and Evine Consumer Ratings

Rank

231 out of 4573 in E-commerce category

450 out of 4573 in E-commerce category

Customer service

152 in category

No votes

Website

291 in category

No votes

Exchange, Refund and Cancellation Policy

129 in category

No votes

According to consumer ratings and reviews, QVC ranks 219 points higher in the E-commerce category than Evine. People gave QVC 2.1 stars for Customer service criterion in E-commerce category and it is 951 points higher than the worst rated brand in this category. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave QVC 2.3 stars and it is 88% greater than other in category.

QVC and Evine Rating Details

Customer service

2.1 (206 reviews)

No votes

Reviewer's quote

...the 15th - and they have yet to even ship it? And do not communicate until the 22nd? I'm angry at this place for the lack of communication and extremely bad customer service. Their website has issues - I can't even start posting my bad reviews and complaints about this. I needed the blender for...

Nancy B

...I then called Evine customer service to complain and they did not have much if any consolation but to make a note of the complaint. Their current policy of returns does not benefit the satisfaction of the valued customer. I am totally disappointed and am now banning them from my shopping list...

Rosa K

Website

2.6 (176 reviews)

No votes

Reviewer's quote

...I cant find on this website were to get replacements for them so I hope someone sees this and get a hold of me. The tabs start to rear from normal use and within a short time come completely off. We have never froze them not have we used them in the microwave...

Mark C

...I immediately tried to cancel the order but when I clicked "My Account", I was redirected to the website homepage and was never able to open my account/order information. This happened with repeated tries. At approx...

Trestin

Exchange, Refund and Cancellation Policy

2.3 (172 reviews)

No votes

Reviewer's quote

I have been a faithful shopper of Qvc since waaay back when Clarence Renolds and Mary joe, and Cathy Levine worked together. It was so nice to have them “in my home” talking calmly about the products and not seeming so rushed or killing time.When Shawn came she was something different and abit free...

Laurie P

I returned items at 30 day mark and they refused to refund the purchase. Beware that they need to receive the items into their warehouse 10 days before the 30 day mark or else they will NOT refund your money. Bad customer service...

Rosanne M

QVC and Evine Pros and Cons

Pros

Merchandise
Some items are fine
Hosts and product variety

Never again
When i get package
Watch

Cons

Customer service
Return policy
Was not given proper inform

Customer service
Never again
Lack of help

QVC and Evine Most Positive Reviews

Top rated reviews

Not complaining about the company, but about ALL the hosts and their incessant use of the word "awesome". Hey, newsflas...

I have NEVER been SO IMPRESSED with any company!!! I ordered for
the first time last week and my order was received to...

QVC and Evine Most Critical Reviews

Lowest rated reviews

I have spent more than $5000 dollars with QVC a over the past 16 years. Of course I have made many returns and I have...

Clothing item did not meet my expectations. AS per their return policy "If any item received from EVINE Live does not...

QVC and Evine Latest Reviews

Recent published reviews

They must make a small fortune on every customer that returns something. Because instead of giving a full refund they...

Read all 718 reviews

7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
MAGGEE LITTMAN 7205 HART LN APT 1029 BLDG 1 AUSTIN, TX 78731
Enclosed the in...

Read all 224 reviews

QVC and Evine Products and Services

Most reviewed product and services

Qvc Account (69 reviews)
Qvc Customer Care (67 reviews)
Qvc Shipping Service (46 reviews)

Evine Customer Care (49 reviews)
Evine Shipping Service (21 reviews)
Evine Deal (1 review)

How would you compare QVC vs Evine?

Customer service

Product or Service Quality

I have something else to compare

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Anonymous Danielle d Aug 27, 2018 #1547759

QVC has way better quality than Evine hands down ..Evine has poor quality and scams you on refunds..

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Anonymous Anonymous Jul 08, 2018 #1514892

QVC has better quality then Evine but they have their issues as well.

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Anonymous Anonymous Dec 09, 2017 #1402210

Q is far superior in custsvc, variety & quality. Q best tv shopping in my opinion. Happy Holidays to all

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Anonymous Pete Jul 21, 2017 #1352887

I will not buy anything else from Evine having wasted $800 on a tv that doesn't work and they refuse to refund my money! I was *** enough to pay for it in full and they will not honour their warranty to replace it or refund my money! Save your money and shop elsewhere!

0 0

Anonymous Lindy Jul 16, 2017 #1350991

They are similar; however, I don't think QVC would send one to collections for $10! I feel confident that Qvc would contact the person first before being that low! I won't do business with Evine and have closed my account with them.

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