PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about North American Power and Eversource as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

North American Power

North American Power

Has Verified Representatives
2.1
North American Power
Eversource

North American Power and Eversource Overview

Total reviews
209
384
Company responses
91
0
Issues resolved
2
1

North American Power and Eversource Consumer Ratings

Rank
63 out of 754 in Utility category
190 out of 754 in Utility category
Customer service
83 in category
132 in category
Website
145 in category
174 in category
Product or Service Quality
78 in category
146 in category
Diversity of Products or Services
134 in category
150 in category

North American Power and Eversource Rating Details

Customer service
1.5 (31 reviews)
1.2 (208 reviews)
Reviewer's quote

...They should waive ( good customer service ) . Thats the smart thing to do..

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Customer service closes at 6:00 pm, and there's nothing you can do until the next morning, meaning everything in your fridge is ruined. I went online again, and saw a message that they are having trouble with the Speedpay system. They made no effort to contact me about this before shutting off my...

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Website
1.6 (28 reviews)
1.4 (172 reviews)
Reviewer's quote

...They also falsely advertise a lower rate on their website and then tell you that is for new customers only. The supervisor told me that they are not "fortune tellers" so they didn't know PSNH would have a lower rate. They tried to say PSNH will go up in the summer so it will all equal out...

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...Ct legal services website tells what to do. And what protection you have. Dont let them tell you different...

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Product or Service Quality
1.8 (26 reviews)
1.3 (179 reviews)
Reviewer's quote

They knew I no longer lived at my address because Eversource (my previous utility) notified them of the cancellation of service, and meanwhile, still proceeded to bill me months later, with an impossible timeline by which to comply, without any prior notification of this amount owed. This company...

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... truly disgusting that they are allowed to operate like this, made a billion dollar profit last year because they overcharge customers and we get this kind of service. Too bad they have no completion in this area because I would switch , companies in a second!!!....

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Diversity of Products or Services
1.4 (17 reviews)
1.3 (167 reviews)
Reviewer's quote

customer is in the hospital ,will not be returning to that address

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...Come 6, 7,8, 9pm, no truck came by, and no services yet. At that time I can't call anymore. 10pm, 11 and 12 midnight..

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North American Power and Eversource Pros and Cons

Pros
  • Rate
  • Initial good rates for the first 3 months to a year
  • Advertised price
  • I have never like them
  • Having power
  • Having electricity
Cons
  • Rate hike
  • Contract
  • Pricing
  • Terrible customer service
  • That i am forced to use them in my state
  • Rude customer service

North American Power and Eversource Most Positive Reviews

Top rated reviews
3.3

Went to variable rate while waiting switch to another supplier since they would not give me the online advertised rate...

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5

I just purchased a home on 23 Wynn Way in Brewster, MA 02631. I would like a copy of the historical usage for this addre...

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No votes
4.6

Why was our money left from $5000 sent back to Eversourse. That’s what I was told yesterday.

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North American Power and Eversource Most Critical Reviews

Lowest rated reviews
1

This has caused me a hardship beyond words. The rippling effect from my bills of my less than 1500 square foot house...

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1

When I began with Eversource, they said they wanted to make things more simple than before by combining gas and...

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1

Please be informed there was no contact between North American Power and myself. I was left two messages to please call...

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1

We initially contacted Eversource at 7 AM on 2/25 when we discovered that the secondary power line from the utility...

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North American Power and Eversource Latest Reviews

Recent published reviews
2.6

I signed up for longer term plan, as it turned out I was paying more than National grid was charging . I always look for...

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1

They wouldnt wait to receive payment
Yet we wait for power into 8 days
Where are all the overnight work
Its an unpredictabl...

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3

customer is in the hospital ,will not be returning to that address

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1

A lifetime of no electricity...these guys are a joke.

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North American Power and Eversource Products and Services

Most reviewed product and services
  • North American Power Electricity Supply (63 reviews)
  • North American Power Residential Electricity Supply (6 reviews)
  • North American Power Customer Care (1 review)
  • Eversource Residential Electricity Supply (101 reviews)
  • Eversource Customer Care (69 reviews)
  • Eversource Electricity Supply (46 reviews)