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  • 0 ISSUES RESOLVED
  • 171 TOTAL REVIEWS
  • $24K CLAIMED LOSSES
  • $308 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Real tickets no hassles 2
  • Nada 2
  • Real tickets at half price 1
  • Interface 1
  • Good map of seating 1

Customers don't like

  • Dishonesty8
  • Misleading6
  • False advertising6
  • High service fee4
  • Fraud4
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Vivid Seats

Tickets
  • 25 ISSUES RESOLVED
  • 1062 TOTAL REVIEWS
  • $260K CLAIMED LOSSES
  • $590 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Availability of tickets 7
  • One of the agents was very helpful 6
  • It was easy to purchase tickets 6
  • Seating options 4
  • Ease of website 4

Customers don't like

  • Customer service32
  • Misrepresentation of sale25
  • Refund policy23
  • Hidden fees17
  • Service12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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