PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Event Tickets Center and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Event Tickets Center
Vivid Seats

Event Tickets Center and Vivid Seats Overview

Total reviews
237
1578
Company responses
0
0
Issues resolved
2
28

Event Tickets Center and Vivid Seats Consumer Ratings

Rank
27 out of 203 in Tickets category
24 out of 203 in Tickets category
Customer service
18 in category
20 in category
Exchange, Refund and Cancellation Policy
18 in category
17 in category
Website
30 in category
17 in category
Price Affordability
34 in category
25 in category

Event Tickets Center and Vivid Seats Rating Details

Customer service
1.2 (118 reviews)
1.2 (895 reviews)
Reviewer's quote

...When we contract the customer service desk they would not help and said it was stated on the screen at the time of the order. Sorry but no where was $75 mentioned..

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It is IMPOSSIBLE to speak to a live person when you call the customer service number. The "live Chat" is not a person and it is useless as well..

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Exchange, Refund and Cancellation Policy
1.1 (116 reviews)
1.1 (814 reviews)
Reviewer's quote

They claim an act of god and won't refund as they couldn't predict the virus! Event tics told me to contact the seller and put the Blame on the Eagles! Shame on the Eagles and event tics. I imagine that there is more than a few people wanting a refund!Do not use them. I don't know how to contact...

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...I need a refund for my postponed concert. I purchased for a day I could go not for a future date..

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Website
1.4 (111 reviews)
1.6 (825 reviews)
Reviewer's quote

..."market fluctuations" and told me to try to sell it on third party website. They've since ignored my follow up emails. I am now trying to get a refund through my credit card...

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...I made the request on their website form on my account page. A few weeks later I emailed them to ask for an update on my request. Their response was, too late, you did not request a refund within the designated time...

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Price Affordability
1.2 (102 reviews)
1.4 (748 reviews)
Reviewer's quote

...And today, the day before the concert, I can still buy tickets at very cheap prices. So it is not as if there’s a shortage of tickets and this was a market clearing price. Scalpers provide a legitimate function in those cases...

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...Now I get an email offering store credit for $441, which is less than the price of the tickets! I don't want store credit because I will never EVER use this service again. RUDE staff and *** emails back and forth..

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Event Tickets Center and Vivid Seats Pros and Cons

Pros
  • Nada
  • Real tickets no hassles
  • Interface
  • Zero things
  • It was easy to purchase tickets
  • Availability of tickets
Cons
  • Dishonesty
  • Misleading
  • Being ripped off
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Event Tickets Center and Vivid Seats Most Positive Reviews

Top rated reviews
5

I bought tickets to U2 in Phoenix 7 weeks in advance. The tickets were half off face value, and the fees were...

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5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

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5

I was so nervous when I read these reviews after ordering VIP tix for Train, The Fray, and Matt Nathanson at PNC Bank Ar...

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5

Vivid Seats, thank you for your speedy response to my issue. I recognize how your company went above and beyond to...

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Event Tickets Center and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I clicked on a particular bracket for a NCAA Basketball tournament however when I received the email confirmation which...

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1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

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1

I browsed broward center for the performing arts to purchase lion king tixs. They have a link w broward center etc in f...

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1

We purchased last minute tickets to Pitbull at Staples Center. We received an email confirmation and since the concert...

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Event Tickets Center and Vivid Seats Latest Reviews

Recent published reviews
No votes

The Korn concert got cancelled and I was suppose to get $215.68 refunded and I only received $101.30.

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No votes

Hello.
I had bought tickets for a MN Wild game for March 15th. This event ended up being cancelled due to COVID-19. On Ma...

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1.2

I bought tickets for a concert and unfortunately, it was rescheduled and I won't be able to attend and now we can't get...

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1

DI dont understand why I cant talk to a live representative. Ive called three different numbers and tried the live...

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Event Tickets Center and Vivid Seats Products and Services

Most reviewed product and services
  • Event Tickets Center Concert Ticket (48 reviews)
  • Event Tickets Center Event Ticket (41 reviews)
  • Event Tickets Center Show Ticket (6 reviews)
  • Vivid Seats Concert Ticket (206 reviews)
  • Vivid Seats Customer Care (129 reviews)
  • Vivid Seats Event Ticket (81 reviews)