PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Event Tickets Center and Vivid Seats as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Event Tickets Center
Vivid Seats

Event Tickets Center and Vivid Seats Overview

Total reviews
219
1447
Company responses
0
0
Issues resolved
2
28

Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1447 reviews. It is 1228 reviews more than Event Tickets Center received since Mar 22, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Vivid Seats customer support team than with Event Tickets Center customer service.

Event Tickets Center and Vivid Seats Consumer Ratings

Rank
23 out of 268 in Tickets category
21 out of 268 in Tickets category
Customer service
16 in category
19 in category
Exchange, Refund and Cancellation Policy
14 in category
13 in category
Website
26 in category
16 in category

According to consumer ratings and reviews, Vivid Seats ranks 2 points higher in the Tickets category than Event Tickets Center. People gave Event Tickets Center 1.2 stars for Customer service criterion in Tickets category and it is 55 points higher than the worst rated brand in this category. At the same time, Vivid Seats was rated 1.2 stars for Customer service criterion in this category and it is 52 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Vivid Seats has a higher rating than Vivid Seats. Regarding Website criterion, consumers gave Event Tickets Center 1.5 stars and it is 63% greater than other in category. Vivid Seats however was rated 1.7 stars and it is 77% greater than other in category.

Event Tickets Center and Vivid Seats Rating Details

Customer service
1.2 (107 reviews)
1.2 (821 reviews)
Reviewer's quote

My son and I have talked to multiple customer service agents at Event Tickets Center trying to get a full refund. They keep saying that we need documentation from The House of Blues proving that the tickets were invalid. The House of Blues said they will not provide documentation because my son was...

Winnie S

He spent $550 on two tickets for seats that gave a worse show than I would have gotten from my couch, and the customer service rep assured my dad over and over again that these seats would be comparable, NOT even close!! Went from basically the best seats in the house to the worst seats in the...

Erica N
Exchange, Refund and Cancellation Policy
1.1 (106 reviews)
1.1 (747 reviews)
Reviewer's quote

We were supposed to receive our tickets on August 11th. Didn’t receive them. Called a day later and was told that we’d receive them the next day. Still didn’t receive them so we called again. Was told that we’d receive them on August 14th. We did. We were told that we were to print out the tickets....

Trina P

...what they sent sucked!! I am trying with my Credit Card company to get a refund but so far they don’t really care..

Calla
Website
1.5 (101 reviews)
1.7 (760 reviews)
Reviewer's quote

...They don't reveal their exuberant fees until you hit the pay button on their website and then you will pay 30 - 50% higher for the ticket. This is a totally fraudulent company. If they were honest they would let the consumer know what their fees are before committing to the transaction...

PissedConsumer1531578

Got tickets to Fleetwood Mac in Boston for April 2, 2019 show. Paid almost $1,400 for 2 floor seats, row 10. The show ended up being rescheduled because Stevie got sick. The new date was October 28, 2019 (yesterday).********According to Vivid Seat's website: If an event has been postponed or...

Michelle Q

Event Tickets Center and Vivid Seats Pros and Cons

Pros
  • Nada
  • Real tickets no hassles
  • Interface
  • Zero things
  • Availability of tickets
  • One of the agents was very helpful
Cons
  • Dishonesty
  • Misleading
  • Customer service
  • Customer service
  • Misrepresentation of sale
  • Refund policy

Event Tickets Center and Vivid Seats Most Positive Reviews

Top rated reviews
5

I bought tickets to U2 in Phoenix 7 weeks in advance. The tickets were half off face value, and the fees were...

5

The $90 fee was added after the was completed.

Its showed the total amount but who doubles checks the math of mutiple...

Event Tickets Center and Vivid Seats Most Critical Reviews

Lowest rated reviews
1

I clicked on a particular bracket for a NCAA Basketball tournament however when I received the email confirmation which...

1

I was ordering tickets and looked at the description online of what I was purchasing. Later I could not find the...

Event Tickets Center and Vivid Seats Latest Reviews

Recent published reviews
1

have never received tickets for Garth Brooks concert tomorrow I have paid for 6 tickets and there certainly was NO...

Read all 219 reviews

I received a text stating an email had been sent to me with instructions on how to get the tickets to the 1975 concert...

Read all 1447 reviews

Event Tickets Center and Vivid Seats Products and Services

Most reviewed product and services
  • Event Tickets Center Concert Ticket (47 reviews)
  • Event Tickets Center Event Ticket (38 reviews)
  • Event Tickets Center Show Ticket (6 reviews)
  • Vivid Seats Concert Ticket (183 reviews)
  • Vivid Seats Customer Care (126 reviews)
  • Vivid Seats Event Ticket (79 reviews)