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  • 0 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $19.5K CLAIMED LOSSES
  • $314 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • Real tickets no hassles 2
  • Nada 2
  • Good map of seating 1
  • Real tickets at half price 1

Customers don't like

  • Dishonesty12
  • Unwillingness to be fair10
  • False advertising8
  • Whole experience8
  • Misleading8
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Vivid Seats

Tickets
  • 22 ISSUES RESOLVED
  • 852 TOTAL REVIEWS
  • $210K CLAIMED LOSSES
  • $617 AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Staff
  • One of the agents was very helpful 6
  • Availability of tickets 5
  • It was easy to purchase tickets 5
  • Ease of website 4
  • Seating options 4

Customers don't like

  • Misrepresentation of sale45
  • Customer service44
  • Refund policy35
  • Hidden fees30
  • Service28
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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