PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Event Tickets Center and Ticketmaster as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Event Tickets Center
Ticketmaster

Event Tickets Center and Ticketmaster Overview

Total reviews
219
235
Company responses
0
0
Issues resolved
2
3

Ticketmaster was first mentioned on PissedConsumer on Dec 26, 2007 and since then this brand received 235 reviews. It is 16 reviews more than Event Tickets Center received since Mar 22, 2013. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Event Tickets Center customer support team and Ticketmaster customer service.

Event Tickets Center and Ticketmaster Consumer Ratings

Rank
23 out of 270 in Tickets category
19 out of 270 in Tickets category
Customer service
16 in category
22 in category
Exchange, Refund and Cancellation Policy
14 in category
12 in category
Website
26 in category
29 in category

According to consumer ratings and reviews, Ticketmaster ranks 4 points higher in the Tickets category than Event Tickets Center. People gave Event Tickets Center 1.2 stars for Customer service criterion in Tickets category and it is 53 points higher than the worst rated brand in this category. At the same time, Ticketmaster was rated 1.2 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Ticketmaster has a higher rating than Event Tickets Center. Regarding Website criterion, consumers gave Event Tickets Center 1.5 stars and it is 62% greater than other in category. Ticketmaster however was rated 1.4 stars and it is 58% greater than other in category.

Event Tickets Center and Ticketmaster Rating Details

Customer service
1.2 (107 reviews)
1.2 (104 reviews)
Reviewer's quote

My son and I have talked to multiple customer service agents at Event Tickets Center trying to get a full refund. They keep saying that we need documentation from The House of Blues proving that the tickets were invalid. The House of Blues said they will not provide documentation because my son was...

Winnie S

I had an early access verified fan password that was not working and none of the 3 customer service workers or one supervisor would not help me get the issues worked out. I was told by all of them that they could not help me and there was nothing they could do. I started trying to purchase tickets...

PissedConsumer1713434
Exchange, Refund and Cancellation Policy
1.1 (106 reviews)
1.2 (96 reviews)
Reviewer's quote

We were supposed to receive our tickets on August 11th. Didn’t receive them. Called a day later and was told that we’d receive them the next day. Still didn’t receive them so we called again. Was told that we’d receive them on August 14th. We did. We were told that we were to print out the tickets....

Trina P

...Was charged $10 each to exchange my 2 tickets. :wtf:..

Falicia
Website
1.5 (101 reviews)
1.4 (101 reviews)
Reviewer's quote

...They don't reveal their exuberant fees until you hit the pay button on their website and then you will pay 30 - 50% higher for the ticket. This is a totally fraudulent company. If they were honest they would let the consumer know what their fees are before committing to the transaction...

PissedConsumer1531578

...Why? Thieving TicketMaster wants on their website an additional $3. 55 per tix (x 4 = 14. 20) +$4...

David D

Event Tickets Center and Ticketmaster Pros and Cons

Pros
  • Nada
  • Real tickets no hassles
  • Interface
  • Going to concerts and having access to map view of tickets
  • Yes i did get the tickets i ordered
  • Lawsuit
Cons
  • Dishonesty
  • Misleading
  • Customer service
  • Customer service
  • Not taking responsibility
  • Shifting blame

Event Tickets Center and Ticketmaster Most Positive Reviews

Top rated reviews
5

I bought tickets to U2 in Phoenix 7 weeks in advance. The tickets were half off face value, and the fees were...

5

Purchased Country Mega ticket in January (2015) for my daughter’s birthday. Ticketmaster collected my funds for the...

Event Tickets Center and Ticketmaster Most Critical Reviews

Lowest rated reviews
1

I clicked on a particular bracket for a NCAA Basketball tournament however when I received the email confirmation which...

1

I called to ask about a refund and was promptly hung up on when I asked for a supervisor. I call back and get...

Event Tickets Center and Ticketmaster Latest Reviews

Recent published reviews
1

have never received tickets for Garth Brooks concert tomorrow I have paid for 6 tickets and there certainly was NO...

Read all 219 reviews

I can't.find my ticket order on phone. I have purchase #. But I can't find it anywhere.

Read all 235 reviews

Event Tickets Center and Ticketmaster Products and Services

Most reviewed product and services
  • Event Tickets Center Concert Ticket (47 reviews)
  • Event Tickets Center Event Ticket (38 reviews)
  • Event Tickets Center Show Ticket (6 reviews)
  • Ticketmaster Concert Ticket (40 reviews)
  • Ticketmaster Customer Care (24 reviews)
  • Ticketmaster Event Ticket (18 reviews)