PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Philippine Airlines and EVA AIR as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Philippine Airlines
EVA AIR

Philippine Airlines and EVA AIR Overview

Total reviews 199 98
Company responses 0 0
Issues resolved 0 1

Philippine Airlines and EVA AIR Consumer Ratings

Rank
87 out of 450 in Transport category
89 out of 450 in Transport category
Customer service
72 in category
85 in category
Website
57 in category
81 in category
Product or Service Quality
80 in category
48 in category
Exchange, Refund and Cancellation Policy
51 in category
50 in category

Philippine Airlines and EVA AIR Rating Details

Customer service
1.3 (60 reviews)
1.2 (35 reviews)
Reviewer's quote

Hello dear Customer Service, An Email notice has reached me to inform of a return flight PR501 from Manila to Singapore being canceled, for me and my son. The Lufthansa customer service advised me to contact you to arrange a feasible return schedule within the 30 Day Phil. Visa allowance...

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...had a seat that was cancelled by EVA, also i would not qualify to rebook without paying more money, i am also writing to the CEO and telling him what a bad customer service EVA has. But i will wait for a response, i cancelled my flight tonight , i was...

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Website
2.1 (54 reviews)
1.9 (23 reviews)
Reviewer's quote

Please be informed that before I presented the ticket, I already read in your website that we can re-book our flights due to cancellation of flights caused by community quarantine caused by Covid-19. My son's ticket for Mnla-Auckland will be on 15 April 2020 and New Zealand has closed all their...

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...I went in their website to try to write a complaint and when I submitted..

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Product or Service Quality
1.4 (51 reviews)
1.8 (27 reviews)
Reviewer's quote

...I don't think 'customer service' is the right phrase for what they do. I would not recommend PAL to anyone that wants to have an experience that meets the normal expectation of service or value for money spent. I received no value and I'm out thousands of dollars..

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When I call Jakarta Costumer Service, she responded rudely and with poor attitude, not giving any help needed nor information. She close the the call by telling me that whether it is epidemic or not it is not inside company consideration, and it is the passenger own situation to deal with. Worst...

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Exchange, Refund and Cancellation Policy
1.5 (51 reviews)
1.5 (24 reviews)
Reviewer's quote

Been waiting on refund since 26 March, Its now 20 July..

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We contacted to EVA customer service, she informed that need to provide evidences for full refund. In a hurry, we did send a document and got refused because were not enough proofs. We tried to send more documents again & got refused ,we wonder how good customer care from Eva, do they really care...

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Philippine Airlines and EVA AIR Pros and Cons

Pros
  • Direct flight to manila
  • Customer service reps were polite
  • Airhostesses were friendly
  • Very attentive flight attendant
  • Cleanliness
  • Non applicable
Cons
  • Poor customer service
  • No communication between departments
  • Complaints procedure
  • Customer service
  • Bad customer care
  • As in flight service is not up to standard

Philippine Airlines and EVA AIR Most Positive Reviews

Top rated reviews
5

The last part of my wifes flight is from Seoul, Korea to Manila, Philippines, and I received an email stating that that...

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5

Refer to change flight. Easy process. Go with EVA on all travel because of the lower $100 change fee compared to most...

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4.7

Just arrived back from Manila. Most uncomfortable flight and cabin crew who were thick. Asked for a hot cup of milk and...

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4.7

They cancelled our flight from manila to Taipei for April 20, 2020 or reservation # is 08EIFW but from Taipei to...

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Philippine Airlines and EVA AIR Most Critical Reviews

Lowest rated reviews
1

We were checking our booking we had made almost a month back qjssap at the local ticketing office in Singapore. The tick...

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1

Very poor customer service. Manager refused to help a hurt mother with children under 5 year old. He continue talking...

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1

I booked ticket, on 18 Sept 2014, SG-Mla-SG and they charged me twice. I called the Manila office to let them know what...

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1

Before I checked in LAX with Eva Air 9/11/15, I've realized that I over packed with many small suitcases and the...

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Philippine Airlines and EVA AIR Latest Reviews

Recent published reviews
No votes

Do we need pcr test or travel pass going to ceb? Thank you

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No votes

I want to talk to the costumer service

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No votes

I want to confirm regarding my flight status and if I am included in the flight today, since, yesterday I found out...

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2.3

I am very disappointed and angry at the way i was treated by JIM, Taipei office, i called there because the N. American...

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Philippine Airlines and EVA AIR Products and Services

Most reviewed product and services
  • Philippine Airlines Flight (51 reviews)
  • Philippine Airlines Flight Booking (23 reviews)
  • Philippine Airlines Baggage Policy (7 reviews)
  • Eva Air Flight Booking (7 reviews)
  • Eva Air Flight (5 reviews)
  • Eva Air Flight Br 7 (3 reviews)