PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sixt and Europcar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sixt
Europcar

Sixt and Europcar Overview

Total reviews
248
403
Company responses
0
0
Issues resolved
3
2

Europcar was first mentioned on PissedConsumer on Sep 20, 2008 and since then this brand received 403 reviews. It is 155 reviews more than Sixt received since Dec 11, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Sixt customer support team and Europcar customer service.

Sixt and Europcar Consumer Ratings

Rank
97 out of 726 in Rentals category
91 out of 726 in Rentals category
Customer service
No votes
76 in category
Product or Service Quality
No votes
72 in category
Billing Practices
No votes
63 in category

According to consumer ratings and reviews, Europcar ranks 6 points higher in the Rentals category than Sixt.

Sixt and Europcar Rating Details

Customer service
No votes
1.1 (101 reviews)
Reviewer's quote

...Worst customer service I've ever seen..

PissedConsumer1723370

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

Simon R
Product or Service Quality
No votes
1.3 (92 reviews)
Reviewer's quote

...Worst customer service I've ever seen..

PissedConsumer1723362

...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

Allen R
Billing Practices
No votes
1.1 (57 reviews)
Reviewer's quote

...I believe Sixt employees actively engage in spreading misinformation and fraudulent practices of the customer who have the misfortune of doing business with them. I appreciate your prompt attention to this serious abuse of customers and careless, fraudulent use of their credit card information..

JADON N

...Now I'm back home this is months later they are BILLING ME FOR DAMAGES,I was never in an accident. When we opened up the hood of the car there was NO CLUTCH FLUID. THIS WAS DUE TO LACK OF MAINTENANCE ON THEIR SIDE..

Michelangelo C

Sixt and Europcar Pros and Cons

Pros
  • Online offer
  • Free shuttle van
  • Apparent price
  • Car
  • Price
  • Car is ok
Cons
  • Customer service
  • Rude customer service
  • Lied about special deal then charged exorbitant fees
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging

Sixt and Europcar Most Positive Reviews

Top rated reviews
5

We contacted the Venice Branch and they were extremely nice and helpful. They even set us up so we could drop off at...

5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

Sixt and Europcar Most Critical Reviews

Lowest rated reviews
1

I strongly advise against using the rent a car company SIXT. The main reasons are that they tacked on additional fees o...

1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

Sixt and Europcar Latest Reviews

Recent published reviews
2.2

I booked on line and saw there was a discount for seniors,and or state employees both of which apply to me. The clerk...

Read all 248 reviews
1

Sent from my iPad
Begin forwarded message:
From: Kate Miano
Date: January 9, 2020 at 2:34:36 PM EST
To: CustomerServiceFran...

Read all 403 reviews

Sixt and Europcar Products and Services

Most reviewed product and services
  • Sixt Car Rental (136 reviews)
  • Sixt Car Rental Booking (16 reviews)
  • Sixt Customer Care (14 reviews)
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)