PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Sixt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Sixt

Europcar and Sixt Overview

Total reviews 406 290
Company responses 0 0
Issues resolved 2 3

Europcar and Sixt Consumer Ratings

Rank
98 out of 394 in Rentals category
91 out of 394 in Rentals category
Customer service
84 in category
65 in category
Product or Service Quality
80 in category
52 in category
Price Affordability
105 in category
83 in category
Website
87 in category
74 in category

Europcar and Sixt Rating Details

Customer service
1.1 (102 reviews)
1.2 (179 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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...Customer service was not taking calls, recording recommended contacting via email. I sent several emails between July 12th - 15th for a July 16th reservation. I received auto reply responses, but no further communication..

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Product or Service Quality
1.3 (93 reviews)
1.6 (165 reviews)
Reviewer's quote

...Will not deal with Europcar again the future nor recommend their service to others..

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...customer service hangs up on me lies to me and is flat out rude..

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Price Affordability
1.6 (79 reviews)
1.9 (149 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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...Then he brought her back and rented her a car at a more expensive price $500 + 1000 deposit and the rental was prepaid by me. You should at least, refund her money as it was paid in advance. I still am appalled that she was treated this way..

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Website
1.8 (77 reviews)
2 (152 reviews)
Reviewer's quote

I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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Turns out, there's no way to speak with an actual human through their hotline and they redirect you to their website for any and all problems. The website proved unhelpful as it required a security code that I didn’t have since I booked through a 3rd party website. The website told me to contact...

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Europcar and Sixt Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Online offer
  • Apparent price
  • That they were at the airport
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Lack of complaint resolution
  • Rude customer service

Europcar and Sixt Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

We contacted the Venice Branch and they were extremely nice and helpful. They even set us up so we could drop off at...

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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5

Hi! I went on vacation to Miami. March 6-9. Rented a Mercedes and put down a $500 deposit and was told i would receive...

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Europcar and Sixt Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

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1

I strongly advise against using the rent a car company SIXT. The main reasons are that they tacked on additional fees o...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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1

I reserved and paid for a Mercedes online and when I go to the counter they told me they did not have that car available...

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Europcar and Sixt Latest Reviews

Recent published reviews
2

Europcar took TWO YEARS to notify me of a missed payment when returning a vehicle to one of their rental depots in...

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1.5

We rented a vehicle on August 30 thru Sept 3 and it has a double billing on credit card. Cant get ahold of anyone by...

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No votes

Vehcile DN19 BTE this car is a courtesy car on behalf of motabitity. I have been authourised to park on the courtyard at...

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No votes

My wife just rented a car in Malaga, Spain from Sixt. Her flight arrived in Malaga on the 21st. She returned the car 3 d...

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Europcar and Sixt Products and Services

Most reviewed product and services
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Sixt Car Rental (151 reviews)
  • Sixt Car Rental Booking (18 reviews)
  • Sixt Customer Care (14 reviews)