PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Sixt as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Sixt

Europcar and Sixt Overview

Total reviews
401
246
Company responses
0
0
Issues resolved
2
3

Europcar was first mentioned on PissedConsumer on Sep 20, 2008 and since then this brand received 401 reviews. It is 155 reviews more than Sixt received since Dec 11, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Europcar customer support team and Sixt customer service.

Europcar and Sixt Consumer Ratings

Rank
83 out of 892 in Rentals category
89 out of 892 in Rentals category
Customer service
65 in category
54 in category
Product or Service Quality
64 in category
49 in category
Price Affordability
82 in category
64 in category

According to consumer ratings and reviews, Europcar ranks 6 points higher in the Rentals category than Sixt. People gave Europcar 1.1 stars for Customer service criterion in Rentals category and it is 108 points higher than the worst rated brand in this category. At the same time, Sixt was rated 1.2 stars for Customer service criterion in this category and it is 119 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Sixt has a higher rating than Europcar. Regarding Price Affordability criterion, consumers gave Europcar 1.6 stars and it is 53% greater than other in category. Sixt however was rated 1.9 stars and it is 63% greater than other in category.

Europcar and Sixt Rating Details

Customer service
1.1 (100 reviews)
1.2 (164 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

Simon R

...Worst customer service I've ever seen..

PissedConsumer1723370
Product or Service Quality
1.3 (91 reviews)
1.5 (146 reviews)
Reviewer's quote

...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

Allen R

We flew 18 hours from Seattle- the plan was late . After arriving at Malta airport had to spend another 30 min in line for car. Finnaly, we were announced that we are later for business hours ( that was 17:30 ) and had to pay additional 17 euros. I try to argue that there was a sign of business...

Dmitri G
Price Affordability
1.6 (77 reviews)
1.9 (131 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

Michelangelo C

...The agents have a range of prices on their screen they can charge you. They will start with the highest rate and come down if you reject the price. The vehicle you book is rarely the one you will get as they do not manage their fleet efficiently...

PissedConsumer1522142

Europcar and Sixt Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Online offer
  • Free shuttle van
  • Apparent price
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Rude customer service
  • Lied about special deal then charged exorbitant fees

Europcar and Sixt Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

5

We contacted the Venice Branch and they were extremely nice and helpful. They even set us up so we could drop off at...

Europcar and Sixt Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

1

I strongly advise against using the rent a car company SIXT. The main reasons are that they tacked on additional fees o...

Europcar and Sixt Latest Reviews

Recent published reviews
1

Have used them many times .disgusted at the treatment we recently received. I collected a car at Southend airport ,and w...

Read all 401 reviews
1.5

First and last time renting from Sixt .Received the incorrect vehicle at Lisbon Airport.The vehicle was full of damages...

Read all 246 reviews

Europcar and Sixt Products and Services

Most reviewed product and services
  • Europcar Car Rental (228 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (2 reviews)
  • Sixt Car Rental (135 reviews)
  • Sixt Car Rental Booking (16 reviews)
  • Sixt Customer Care (14 reviews)