PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Hertz

Europcar and Hertz Overview

Total reviews
401
802
Company responses
0
1
Issues resolved
2
4

Hertz was first mentioned on PissedConsumer on Nov 19, 2007 and since then this brand received 802 reviews. It is 401 reviews more than Europcar received since Sep 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Europcar customer support team and Hertz customer service.

Europcar and Hertz Consumer Ratings

Rank
83 out of 892 in Rentals category
85 out of 892 in Rentals category
Customer service
65 in category
63 in category
Product or Service Quality
64 in category
60 in category
Price Affordability
83 in category
78 in category

According to consumer ratings and reviews, Europcar ranks 2 points higher in the Rentals category than Hertz. People gave Europcar 1.1 stars for Customer service criterion in Rentals category and it is 108 points higher than the worst rated brand in this category. At the same time, Hertz was rated 1.1 stars for Customer service criterion in this category and it is 110 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hertz has a higher rating than Europcar. Regarding Price Affordability criterion, consumers gave Europcar 1.6 stars and it is 52% greater than other in category. Hertz however was rated 1.7 stars and it is 55% greater than other in category.

Europcar and Hertz Rating Details

Customer service
1.1 (100 reviews)
1.1 (294 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

Simon R

...Their customer service is in on the con. The contract they create after you dispute the claim shows a large “X” in the acceptance box right above your signature..

Jeff S
Product or Service Quality
1.3 (91 reviews)
1.4 (248 reviews)
Reviewer's quote

...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

Allen R

Problems with pick-up (twice in one day)Agent surly, rude, not helpful, left office while dealing with me, ...

leon h
Price Affordability
1.6 (77 reviews)
1.7 (225 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

Michelangelo C

...52 is much over the market price, hertz did not give me evidence that they paid £198. 52. Also, why they charge £35 for admin fee ? This is their work...

Angel l

Europcar and Hertz Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Cleanliness of vehicle
  • Pathetic
  • Location
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Lack of customer service now horrific billing practices
  • Customer service and price

Europcar and Hertz Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

Europcar and Hertz Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

Europcar and Hertz Latest Reviews

Recent published reviews
1

Have used them many times .disgusted at the treatment we recently received. I collected a car at Southend airport ,and w...

Read all 401 reviews
1

Hertz in Katy (Houston) posted this vehicle below as available for purchase with an option to purchase online which I di...

Read all 802 reviews

Europcar and Hertz Products and Services

Most reviewed product and services
  • Europcar Car Rental (228 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Protection Plan (2 reviews)
  • Hertz Car Rental (464 reviews)
  • Hertz Customer Care (44 reviews)
  • Hertz Car Rental Booking (29 reviews)