PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Hertz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Hertz

Europcar and Hertz Overview

Total reviews 406 863
Company responses 0 1
Issues resolved 2 5

Europcar and Hertz Consumer Ratings

Rank
98 out of 394 in Rentals category
100 out of 394 in Rentals category
Customer service
84 in category
76 in category
Product or Service Quality
80 in category
70 in category
Price Affordability
105 in category
99 in category
Website
87 in category
81 in category

Europcar and Hertz Rating Details

Customer service
1.1 (102 reviews)
1.1 (322 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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Upon arriving at Hertz, I was advised by a rude customer service representative that even though I made a rental car reservation, I would not have a rental car because they were overbooked. It ruined my family's ability to fully enjoy buzzing around town because we had to rely on Uber drivers and...

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Product or Service Quality
1.3 (93 reviews)
1.4 (274 reviews)
Reviewer's quote

...Will not deal with Europcar again the future nor recommend their service to others..

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...Im stuck with no help and poor customer service. Still the manager wont speak to me..

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Price Affordability
1.6 (79 reviews)
1.7 (249 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

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This morning I have been online and on the phone checking, mind you, checking on the price for a truck rental. I finally get Hertz and before they can tell me what the daily rental of a truck, they ran me through a reservation minus card numbers, right. When I told her it would be a debit, she went...

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Website
1.8 (77 reviews)
1.8 (254 reviews)
Reviewer's quote

I find it highly suspicious that they have mostly great reviews on their own website (with claims of unbiased reviews), yet every other website gives them abysmal ratings. I can't even review on their website as they "randomly" select customers to write reviews. So I'll just write my negative...

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...I was told the fee was in fact $100, even though I read to them the cancellation policy OFF OF THEIR WEBSITE that says there are no fees. Taking it up with my bank next to dispute this charge..

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Europcar and Hertz Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Location
  • Cleanliness of vehicle
  • Pathetic
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Lack of customer service now horrific billing practices
  • Rude and not caring staff working the booth

Europcar and Hertz Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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5

I took my family including my 6 yr old granddaughter who is in remishion of brain cancet to florida for thanksgiving..i...

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4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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5

I noticed some weeks ago the position taken by Hertz concerning the NRA; my understanding is that Hertz (and the other “...

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Europcar and Hertz Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

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1

Prepaid for rental car weeks in advance of my planned trip. I noticed they had no problem taking my money, but when I...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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1

We were talked into a bigger car in Ireland. It ran poorly and was hard to start, and way too big. We stopped at the...

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Europcar and Hertz Latest Reviews

Recent published reviews
2

Europcar took TWO YEARS to notify me of a missed payment when returning a vehicle to one of their rental depots in...

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1.2

It's been 3 days and I can't get my reservation! I need a vehicle since employees are closing early and not available...

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No votes

Vehcile DN19 BTE this car is a courtesy car on behalf of motabitity. I have been authourised to park on the courtyard at...

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No votes

I can't get anyone on the phone to answer my questions.

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Europcar and Hertz Products and Services

Most reviewed product and services
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Hertz Car Rental (486 reviews)
  • Hertz Customer Care (47 reviews)
  • Hertz Car Rental Booking (31 reviews)