PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Green Motion and Europcar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Green Motion
Europcar

Green Motion and Europcar Overview

Total reviews
170
404
Company responses
0
0
Issues resolved
1
2

Green Motion and Europcar Consumer Ratings

Rank
124 out of 387 in Rentals category
97 out of 387 in Rentals category
Customer service
81 in category
82 in category
Billing Practices
73 in category
72 in category
Product or Service Quality
88 in category
79 in category
Location
94 in category
55 in category

Green Motion and Europcar Rating Details

Customer service
1.1 (64 reviews)
1.1 (101 reviews)
Reviewer's quote

...Customer service personnel who receive rentals are unaware of the company procedures or schedules for shuttles..

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...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

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Billing Practices
1.1 (58 reviews)
1.1 (57 reviews)
Reviewer's quote

...The supplemental insurance cost more than the total coverage of the rental car !! Even on the day I returned the car, I had to wait for another customer to finish yelling at them, again about the billing and the contract. This is a prevalent thing with them, apparently. ..

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...Now I'm back home this is months later they are BILLING ME FOR DAMAGES,I was never in an accident. When we opened up the hood of the car there was NO CLUTCH FLUID. THIS WAS DUE TO LACK OF MAINTENANCE ON THEIR SIDE..

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Product or Service Quality
1.2 (58 reviews)
1.3 (92 reviews)
Reviewer's quote

...I rent cars every month, and this is by far the most unprofessional service I’ve seen..

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...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

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Location
1.4 (57 reviews)
2.3 (69 reviews)
Reviewer's quote

...They had no idea what I'd booked (didn't notice on receiving the car they booked me back into same location, when I'd booked one way). Very limited mileage unless you pay £6 a day extra. They are not green...

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There was no offer to bring the vehicle to us at a convenient location, and no opportunity to inspect the vehicle for existing damage prior to signing the paperwork. The five of us, dragging and carrying all of our luggage, had to walk clear to the far end of the parking garage before we finally...

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Green Motion and Europcar Pros and Cons

Pros
  • Life before i came across green motion
  • Car ok
  • Shuttle bus service
  • Car
  • Price
  • Car is ok
Cons
  • Customer service
  • Staff not helpful resolving issue
  • Pricing scam
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging

Green Motion and Europcar Most Positive Reviews

Top rated reviews
No votes
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

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No votes
4

Rented vehicle for a month on-line thought their agent, Olivaris Interrent. On pick up in Lisbon, informed that I had to...

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Green Motion and Europcar Most Critical Reviews

Lowest rated reviews
1

I am renting cars on a weekly basis. These guys are just trying to make money by making you pay for damages you didn't i...

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1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

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1

Hundreds of people have been cheated of this company. I do not understand how it is possible for this company to survive...

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1

Worst service ever.

Arrival
On August 15 we arrived on Bali airport only to find no one was there waiting for us. All t...

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Green Motion and Europcar Latest Reviews

Recent published reviews
2

I booked for 8 days. Arrived 545-6pm to get the car and was told everything is ok check the car the following day when...

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No votes

Money taken out of my account.
KN
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My name is Kene...

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1

Hi.
I was reluctant to give them even one star. My advise to everyone who wants.. sorry considers using this company plea...

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1

Sent from my iPad
Begin forwarded message:
From: Kate Miano
Date: January 9, 2020 at 2:34:36 PM EST
To: CustomerServiceFran...

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Green Motion and Europcar Products and Services

Most reviewed product and services
  • Green Motion Car Rental (356 reviews)
  • Green Motion Car Rental Booking (28 reviews)
  • Green Motion Customer Care (21 reviews)
  • Europcar Car Rental (229 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)