PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Europcar and Green Motion as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Europcar
Green Motion

Europcar and Green Motion Overview

Total reviews
402
978
Company responses
0
0
Issues resolved
2
8

Green Motion was first mentioned on PissedConsumer on Dec 19, 2010 and since then this brand received 978 reviews. It is 576 reviews more than Europcar received since Sep 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Europcar customer support team and Green Motion customer service.

Europcar and Green Motion Consumer Ratings

Rank
83 out of 892 in Rentals category
95 out of 892 in Rentals category
Customer service
65 in category
58 in category
Product or Service Quality
64 in category
61 in category
Price Affordability
83 in category
67 in category

According to consumer ratings and reviews, Europcar ranks 12 points higher in the Rentals category than Green Motion. People gave Europcar 1.1 stars for Customer service criterion in Rentals category and it is 108 points higher than the worst rated brand in this category. At the same time, Green Motion was rated 1.1 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Green Motion has a higher rating than Europcar. Regarding Price Affordability criterion, consumers gave Europcar 1.6 stars and it is 52% greater than other in category. Green Motion however was rated 1.9 stars and it is 61% greater than other in category.

Europcar and Green Motion Rating Details

Customer service
1.1 (101 reviews)
1.1 (505 reviews)
Reviewer's quote

...When I called their customer service to dispute this charge I was told to call another number which does not work. When I finally reached a person they refused to help..

Simon R

...The pre-inspection is not detailed and is customer lead process, however the post return inspection is very detailed and lead by the inspector..

Anthony M
Product or Service Quality
1.3 (92 reviews)
1.4 (466 reviews)
Reviewer's quote

...,the only option left to us was to phone emergency service, ie police Who helped by calling the number we gave them ,who then decided they would call the RAC. Who advised another 3/4 hours but we were down as priority. DIsgraceful...

Allen R

...Tried to force sale their overpriced dailyinsurance as the only option to rent the car (47gbp at GreenMotion vs 11gpb at six) Then abrutly cancelled our reservation and denied service. After 3 hours on-site. We missed our first and last day of hour holiday plans because of them...

Juha M
Price Affordability
1.6 (78 reviews)
1.9 (429 reviews)
Reviewer's quote

Rented the car in London at a premium price due to the fact we where going to France. We drove the car which seemed okay but just before parking it the manual transmission was strange, Parked car for 5 days then when on our way for the rest of the trip, got on the freeway and realized something was...

Michelangelo C

...First, I waited an hour to get picked up from the airport, and then I haggled for an hour over the rental price...

Donna W

Europcar and Green Motion Pros and Cons

Pros
  • Car
  • Price
  • Car is ok
  • Car ok
  • Nil
  • Vehicle
Cons
  • Customer service
  • Overcharged me for petrol
  • Deceitful practice and overcharging
  • Customer service
  • Damage charging policy
  • Unscrupulous dodgy dealings

Europcar and Green Motion Most Positive Reviews

Top rated reviews
5

The receptionist was very unhelpful.
We checked at the office the day before collection and were shown the vehicle we'd...

5

Used Green Motion Birmingham a couple of times spoke with Jay/Junaid and advised him that we had had a problem with a...

Europcar and Green Motion Most Critical Reviews

Lowest rated reviews
1

I have rented a car on the 9th of October and returned it on the 11th of October from Beirut, Lebanon airport.

The Com...

1

I am renting cars on a weekly basis. These guys are just trying to make money by making you pay for damages you didn't i...

Europcar and Green Motion Latest Reviews

Recent published reviews
1.2

This past summer I rented a car from Europcar. When i picked up the car at Rome airport i noticed a scratch on the hood...

Read all 402 reviews
1.6

DON'T USE THIS COMPANY.. JUST GOOGLE GREEN MOTION REVIEWS AND YOU WILL SEE THE PRESS HAVE WRITTEN MULTIPLE ARTICLES ON T...

Read all 978 reviews

Europcar and Green Motion Products and Services

Most reviewed product and services
  • Europcar Car Rental (228 reviews)
  • Europcar Customer Care (10 reviews)
  • Europcar Volkswagen Car Rental (3 reviews)
  • Green Motion Car Rental (640 reviews)
  • Green Motion Customer Care (55 reviews)
  • Green Motion Car Rental Booking (44 reviews)