PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rowenta and Eureka as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rowenta
Eureka

Rowenta and Eureka Overview

Total reviews
60
116
Company responses
0
0
Issues resolved
0
1

Rowenta and Eureka Consumer Ratings

Rank
231 out of 1791 in Appliances and Electronics category
182 out of 1791 in Appliances and Electronics category
Product or Service Quality
142 in category
118 in category
Value for money
194 in category
153 in category
Customer service
171 in category
95 in category
Style and Design
68 in category
194 in category

Rowenta and Eureka Rating Details

Product or Service Quality
2 (18 reviews)
2.2 (49 reviews)
Reviewer's quote

I decided to give this product a try after a recommendation from a co-worker. Not only was her ( customer rep) tone very snippy as if I was interrupting her day, but you could harldly hear her, Each time I said "I can't hear you" brought on a worse attitude. I do not like writting bad reviews, I...

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Customer service call no is wrong any app not working properly , i loast my 15000 rs..

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Value for money
2 (17 reviews)
2.2 (43 reviews)
Reviewer's quote

I purchased a rowenta steam iron off amazon. Spent a total of R4500 to find out that the iron isnt compatible with South African voltage. I have been arguing and fighting with amazon and rowenta for months now. I have wasted all this time and money!! and it could all have been avoided if rowenta...

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...I DONT WANT MY MONEY BACK,I WANT A VACCUM THAT WORKS PLEASE!! THANK YOU..

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Customer service
1.6 (17 reviews)
2.2 (43 reviews)
Reviewer's quote

I called Rowenta customer service today and I had to follow the prompts three times before I finally gave up and simply sked to speak to a representative. I asked about repairing my iron and was told to send it to a repair center in Michigan (I live in Illinois) at my expense. They would then give...

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...As someone that runs a customer service department-switch to Zendesk. Youll thank me later..

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Style and Design
3.8 (16 reviews)
2.8 (37 reviews)
Reviewer's quote

Spent more than I normally would in iron but heard Rowenta irons were so good. And they certainly are when they work but both of mine started leaking water and then would do flashing light and quit heating up. Great when they work but should last a lot longer fie how much they cost. Just got mine...

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...style=" Its a joke!!! I also own a Kirby, but its in being serviced; Ive owned my Kirby since 2000 and have never had any problems...

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Rowenta and Eureka Pros and Cons

Pros
  • Very difficult to communicat via telephone
  • Iron itself
  • First 2 were great
  • First few months were great
  • Vacuum
  • Vacuum works great
Cons
  • Warranty
  • Time & money wasted
  • No warranty on replacement product
  • Product
  • Handling of situation
  • No customer service

Rowenta and Eureka Most Positive Reviews

Top rated reviews
5

Your phones are down I am not mad have your ironing board and steamer iron is above 4 months old. Replaced by one just...

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5

I thought the top of the handle was missing. It was an error in my part to not read the manual. Customer service told...

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3.9

My Rowenta iron caught on fire. I was just getting ready to pick it up to iron and the whole thing went up in flames. Ha...

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5

Replacement vacuum will be sent. Thank you so much Diana!

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Rowenta and Eureka Most Critical Reviews

Lowest rated reviews
1

I have a DW8080 and this unit even at its hottest temp is not very hot nor does it steam while ironing. It will only...

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1

Bought one that broke while still under warantee and they sent me a new one. New one broke after a few months but they w...

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1

Disgusting service.My Aunt bought an iron from Debenham over a year.Before the expiry date for the guarantee the iron...

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1

I have had my vacuum cleaner for a couple of years but it is never been used more than 30 times and it will not and has...

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Rowenta and Eureka Latest Reviews

Recent published reviews
No votes

oh boy. i cant believe how difficult it is to find the model of my cordless iron its blue and i can not find the...

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No votes

I was using it like I always do and it smelled like something burning and it was making a loud grinding noise. So I...

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1

I am on my 3rd Rowenta and this last one is least acceptable and it was the most expensive. The plastic lovely...

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2

NEU190 series Upright Vacuum Cleaner will not stay upright in use or not. It seems like it is top heavy. I have a...

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Rowenta and Eureka Products and Services

Most reviewed product and services
  • Rowenta Iron (6 reviews)
  • Rowenta Ib4201 Ironing Board (2 reviews)
  • Rowenta Dw5000 Iron (2 reviews)
  • Eureka Vacuum Cleaner (33 reviews)
  • Eureka Customer Care (6 reviews)
  • Eureka As3011A Vacuum Cleaner (3 reviews)