PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Lane and Etsy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Lane
Etsy

Ruby Lane and Etsy Overview

Total reviews
22
1547
Company responses
0
0
Issues resolved
2
11

Ruby Lane and Etsy Consumer Ratings

Rank
28 out of 314 in Auctions and Marketplaces category
83 out of 314 in Auctions and Marketplaces category
Product or Service Quality
28 in category
71 in category
Exchange, Refund and Cancellation Policy
19 in category
60 in category
Diversity of Products or Services
24 in category
65 in category
Customer service
68 in category
87 in category

Ruby Lane and Etsy Rating Details

Product or Service Quality
2.5 (10 reviews)
1.8 (375 reviews)
Reviewer's quote

...Very satisfied with prompt and efficient customer service..

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...McKnight sent me an extremely RUDE message telling me THANKS FOR NOTHING If this is what kind of service you provide, I dont want it..

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Exchange, Refund and Cancellation Policy
2.6 (9 reviews)
1.6 (394 reviews)
Reviewer's quote

When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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He asked me to return the item (Order #1438701744 on Apr 11, 2019 ) for an exchange after which he never send a replacement and refused to answer me. By then, etsy's claim period has expired, and I was not able to file a complaint. I reached out to etsy directly via online chat and was informed...

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Diversity of Products or Services
3.1 (9 reviews)
2.3 (368 reviews)
Reviewer's quote

I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the newsletter - but they do not want me. :-( I entered my email address and it said "We're sorry, but you've informed us you don't want emails from us."

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...So ho they could click on listings when my listings are suspended! So all in one, feel robbed, as Etsy is holding onto our money, charging fees for services they are not offering, in the meantime my business is going down. Their slogan saying supporting small businesses is the biggest aberration I have ever heard ! They are happily and willingly destroying small businesses...

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Customer service
1.4 (9 reviews)
1.3 (498 reviews)
Reviewer's quote

their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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...VERY POOR CUSTOMER SERVICE. I did not get any email to say they could not ship my order that I placed on 7/30/2020..

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Ruby Lane and Etsy Pros and Cons

Pros
  • Good service
  • Ease of use
  • I feel taken advantage of
  • Products until now
  • Many sellers
Cons
  • Way the shop owner did not describe the items properly
  • None so farg
  • Idiots run the company
  • Customer service
  • Did not fix problem
  • No customer service

Ruby Lane and Etsy Most Positive Reviews

Top rated reviews
5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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Ruby Lane and Etsy Most Critical Reviews

Lowest rated reviews
1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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Ruby Lane and Etsy Latest Reviews

Recent published reviews
3.3

I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the...

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4.1

Received no reply to my complaint as of August 13 2020.

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1

Received confirmation of order#5631035 and order#5632724.
At the time of first order I was unable to fully provide paymen...

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No votes

I never received Confirmation number: 1640542046 Transaction ID: 1895832683

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Ruby Lane and Etsy Products and Services

Most reviewed product and services
  • Ruby Lane Marketplace (2 reviews)
  • Etsy Shipping Service (166 reviews)
  • Etsy Account (103 reviews)
  • Etsy Customer Care (100 reviews)