PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Ruby Lane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Ruby Lane

Etsy and Ruby Lane Overview

Total reviews 1699 24
Company responses 0 0
Issues resolved 13 2

Etsy and Ruby Lane Consumer Ratings

Rank
89 out of 319 in Auctions and Marketplaces category
35 out of 319 in Auctions and Marketplaces category
Customer service
89 in category
81 in category
Website
77 in category
38 in category
Exchange, Refund and Cancellation Policy
51 in category
24 in category
Product or Service Quality
70 in category
33 in category

Etsy and Ruby Lane Rating Details

Customer service
1.3 (561 reviews)
1.4 (11 reviews)
Reviewer's quote

...How can we have a good customer service if I cannot answer the emails!!!! Really pissed. They want us to have a good customer service and THEIR customer service is ZERO!!!..

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their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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Website
2 (484 reviews)
2.7 (9 reviews)
Reviewer's quote

Is only a recording telling you to go to the website. There are no physical people to talk to when you have a serious problem. Like updating your email causing you to lose connection between your shop and regular account and not being able to update or change anything in the shop..

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...Anyone who has ever had hurricane damage or other disaster do not buy from this heartless website..

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Exchange, Refund and Cancellation Policy
1.6 (432 reviews)
2.3 (11 reviews)
Reviewer's quote

...Pissedconsumer stepped in and i got my refund..

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When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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Product or Service Quality
1.8 (424 reviews)
2.4 (11 reviews)
Reviewer's quote

SCAFET IS A FRAUD!!! They dont respond to mediation and they dont send you the product in which you paid for!!!..

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...Very satisfied with prompt and efficient customer service..

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Etsy and Ruby Lane Pros and Cons

Pros
  • I feel taken advantage of
  • There are no pros
  • Products until now
  • Good service
  • Ease of use
Cons
  • Customer service
  • Did not fix problem
  • No customer service
  • Way the shop owner did not describe the items properly
  • Idiots run the company
  • None so farg

Etsy and Ruby Lane Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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Etsy and Ruby Lane Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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Etsy and Ruby Lane Latest Reviews

Recent published reviews
No votes

I have no complaint I need to reach your used food vendor wagon, near buffalo n.y.
my Email:
mostafakhader @gmail.com

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2.2

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I p...

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No votes

Things are appearing in 'My our picks for you' on my homepage are offensive and I'm not even sure why they were...

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1

I've been purchasing from Etsy and Ebay for years without a problem, so I wanted to try Ruby Lane. I made a couple...

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Etsy and Ruby Lane Products and Services

Most reviewed product and services
  • Etsy Shipping Service (173 reviews)
  • Etsy Account (110 reviews)
  • Etsy Customer Care (106 reviews)
  • Ruby Lane Marketplace (2 reviews)
  • Ruby Lane Timber Hills Antiques Profile (1 review)