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Etsy

Furniture and Decor
  • 2 ISSUES RESOLVED
  • 486 TOTAL REVIEWS
  • $37.4K CLAIMED LOSSES
  • $456 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • I feel taken advantage of 10
  • Products until now 5
  • Some good sellers 4
  • Many sellers 4
  • Etsy when it cared about customers - pre ipo 3

Customers don't like

  • Customer service25
  • Did not fix problem8
  • Seller closed my case with no resolve3
  • No response from seller3
  • Failure to honor their policies3
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Otticanet

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $5.4K CLAIMED LOSSES
  • $283 AVERAGE LOSS
2.6
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Quick shipping 5
  • Transparency 2
  • Fair price 2
  • Responsive customer service 1
  • Quick delivery 1

Customers don't like

  • Nondisclosure of taxes and customs cost2
  • Return policy1
  • Paying for shipping when shipping is advertised as free1
  • Paying for duties when it is advertised as tax free guaranteed1
  • Collections calls 8 mos later1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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