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Etsy

Auctions and Marketplaces
  • 2 ISSUES RESOLVED
  • 510 TOTAL REVIEWS
  • $37.8K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • I feel taken advantage of 10
  • Products until now 5
  • Some good sellers 4
  • Many sellers 4
  • Etsy when it cared about customers - pre ipo 3

Customers don't like

  • Customer service25
  • Did not fix problem8
  • Seller closed my case with no resolve3
  • No response from seller3
  • Failure to honor their policies3
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Jomashop

Jewelry and Accessories
  • 4 ISSUES RESOLVED
  • 335 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • I liked the price 12
  • Price 9
  • Website 3
  • Low prices 3
  • Range 2

Customers don't like

  • Customer service29
  • Offered no resolution6
  • Unprofessional conduct with ordering and delivering products5
  • Customer service was very unprofessional5
  • Complete lack of a customer service culture or training5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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