PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Joann Fabric and Etsy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Joann Fabric
Etsy

Joann Fabric and Etsy Overview

Total reviews
1254
1537
Company responses
0
0
Issues resolved
12
11

Joann Fabric and Etsy Consumer Ratings

Rank
14 out of 185 in Craft Supplies and Tools category
82 out of 313 in Auctions and Marketplaces category
Discounts and Special Offers
8 in category
56 in category
Product or Service Quality
9 in category
69 in category
Price Affordability
12 in category
67 in category
Website
12 in category
75 in category

Joann Fabric and Etsy Rating Details

Discounts and Special Offers
2.6 (437 reviews)
1.9 (271 reviews)
Reviewer's quote

...Then I had to get the app on my phone for them to give me any discounts. Today when I went in the girl in the Fresno store on Blackstone and 41 was so unhelpful I couldn’t believe it. DON’T EVER GO THERE...

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...Because of the poor customer service ETSY offers, sellers with poor customer service are automatically attracted to this site. so it is like double jeopardy in horrible customer service...

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Product or Service Quality
2.1 (421 reviews)
1.8 (370 reviews)
Reviewer's quote

...I was in Customer service, that's not how it's done. This store will close because lack of supervision and care..

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This review is not about my product, it's not about my shop, the customer didn't say anything about this. It's a personal disappointment by herself. I understand that she has the right to express her personal opinion but it's not fair to me to get a review for no reason and be responsible for...

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Price Affordability
2.6 (408 reviews)
2.3 (361 reviews)
Reviewer's quote

...How can you hold more than the purchase price? Customer service was zero help. Rep told me they hold to make sure you have sufficient funds. I asked you hold DOUBLE the purchase price? He replied yes...

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If I am to receive a refund I want all of my money back! Why would Etsy take 10% of the total purchase price for restocking fees?..

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Website
2.2 (406 reviews)
2.1 (433 reviews)
Reviewer's quote

...Decoart website is contracted with Joann Fabric as distributor for their paints. One of the paint bottles leaked out damaging all other bottles by covering labels (color identifiers &;;;; instructions). Sent my second email to company to get replacement order, been 2 weeks now...

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...of my correct bank account numbers, and unless you can reset my Etsy account so I can enter the correct information via a trustworthy and secure way on your website, please call me at the number below. I don't want to use email to give them to you. My store is called Mountain...

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Joann Fabric and Etsy Pros and Cons

Pros
  • Wide variety of prints
  • Products
  • Friendly staff
  • I feel taken advantage of
  • Products until now
  • Many sellers
Cons
  • Poor customer service
  • False advertising
  • Bad manager attitude
  • Customer service
  • Did not fix problem
  • No customer service

Joann Fabric and Etsy Most Positive Reviews

Top rated reviews
5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

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5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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Joann Fabric and Etsy Most Critical Reviews

Lowest rated reviews
1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

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1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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Joann Fabric and Etsy Latest Reviews

Recent published reviews
1

I stopped going into JoAnn's some time ago because of long waits in the cashier line and the general sloppiness of the s...

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1

I need to contact someone ASAP this is not ok I need the number

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No votes

I ordered fabric online and never received the fabric I ordered, plus I was billed on my credit card. I also have not...

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1

no reply to emails and no phone number to call. VERY POOR CUSTOMER SERVICE. I did not get any email to say they could...

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Joann Fabric and Etsy Products and Services

Most reviewed product and services
  • Joann Fabric Customer Care (200 reviews)
  • Joann Fabric Manager (82 reviews)
  • Joann Fabric Shipping Service (75 reviews)
  • Etsy Shipping Service (166 reviews)
  • Etsy Account (103 reviews)
  • Etsy Customer Care (100 reviews)