PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etsy and Joann Fabric as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etsy
Joann Fabric

Etsy and Joann Fabric Overview

Total reviews
1516
1253
Company responses
0
0
Issues resolved
11
12

Etsy and Joann Fabric Consumer Ratings

Rank
81 out of 313 in Auctions and Marketplaces category
14 out of 185 in Craft Supplies and Tools category
Website
77 in category
14 in category
Exchange, Refund and Cancellation Policy
60 in category
7 in category
Delivery Service
58 in category
8 in category
Product or Service Quality
72 in category
9 in category

Etsy and Joann Fabric Rating Details

Website
2.1 (430 reviews)
2.2 (406 reviews)
Reviewer's quote

...of my correct bank account numbers, and unless you can reset my Etsy account so I can enter the correct information via a trustworthy and secure way on your website, please call me at the number below. I don't want to use email to give them to you. My store is called Mountain...

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...Decoart website is contracted with Joann Fabric as distributor for their paints. One of the paint bottles leaked out damaging all other bottles by covering labels (color identifiers &;;;; instructions). Sent my second email to company to get replacement order, been 2 weeks now...

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Exchange, Refund and Cancellation Policy
1.6 (387 reviews)
2.1 (376 reviews)
Reviewer's quote

About Case 868231840808 I believe that the decision was wrong: The Buyer reported a case for my shop asking for full refund because the item damaged and not as descripted From the first day I knew the buyer opinion I asked him to send the item back to my address, once I receive the item as he...

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...No refund. No communication. No service...

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Delivery Service
1.8 (373 reviews)
1.8 (329 reviews)
Reviewer's quote

...This is getting very frustrating, and Im very disappointed in your customer service. We had a lot of other things to order, but after this experience I will continue to use amazon. We planed to use Etsy for our business as well, but again after this we will not use it!..

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Im still waiting for their customer service department to contact me regarding this experience. Im sorry I ever spent my money at this store! I wont make the same mistake in the future! UPDATE: I now have another Unauthorized charge on my card from this Joanns. They now owe me MORE than $80+ for...

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Product or Service Quality
1.7 (368 reviews)
2.1 (421 reviews)
Reviewer's quote

I have heard nothing from them and there is no customer service number to call. I am filing complaint with Better Business Bureau..

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...I was in Customer service, that's not how it's done. This store will close because lack of supervision and care..

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Etsy and Joann Fabric Pros and Cons

Pros
  • I feel taken advantage of
  • Products until now
  • Many sellers
  • Wide variety of prints
  • Products
  • Friendly staff
Cons
  • Customer service
  • Did not fix problem
  • No customer service
  • Poor customer service
  • False advertising
  • Bad manager attitude

Etsy and Joann Fabric Most Positive Reviews

Top rated reviews
5

I have ordered a galaxy s3 phone case, retro sunglasses, tobacco pipe, and a sticker for my car. All from different...

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5

I just left a very unpleasant shopping experience at Joanne's. The person cutting the fabric was not interested in...

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5

I am an etsy buyer and i bought an item from kasablanka shop.Twice happened that i contacted the seller to reserve the...

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5

Candles were on sale in the Red Wing, MN, store. I was at the end cap waiting for the lady in front of me to be done. ...

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Etsy and Joann Fabric Most Critical Reviews

Lowest rated reviews
1

Through various screen/store names I have been there from the beginning and I have watched the website decline from a ha...

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1

Joann Fabrics is one of those businesses that stays in business in spite of having the MOST horrible customer service on...

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1

Please this is a warning to all etsy shoppers gettingittwisted is nila clark she has opened up a new shop and pretty...

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1

Bead storage offered at 55% off. I ordered four of a storage system. Ordered arrived with only one piece shipped. Note...

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Etsy and Joann Fabric Latest Reviews

Recent published reviews
No votes

I placed an order with you on 21/7/20 and have not heard when the item is being despatched it said 2/3 weeks delivery. C...

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No votes

I ordered fabric online and never received the fabric I ordered, plus I was billed on my credit card. I also have not...

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1

NO ONE RESPONDED TO MY REQUEST. PHONE CALL DID NO GOOD

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2

The young lady that was at the register was phenomenal. 3 ladies at the fabric table to cut yardage were walking around...

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Etsy and Joann Fabric Products and Services

Most reviewed product and services
  • Etsy Shipping Service (165 reviews)
  • Etsy Account (102 reviews)
  • Etsy Customer Care (100 reviews)
  • Joann Fabric Customer Care (200 reviews)
  • Joann Fabric Manager (82 reviews)
  • Joann Fabric Shipping Service (75 reviews)