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Etsy

Auctions and Marketplaces
  • 2 ISSUES RESOLVED
  • 510 TOTAL REVIEWS
  • $37.8K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • I feel taken advantage of 10
  • Products until now 5
  • Some good sellers 4
  • Many sellers 4
  • Etsy when it cared about customers - pre ipo 3

Customers don't like

  • Customer service25
  • Did not fix problem8
  • Seller closed my case with no resolve3
  • No response from seller3
  • Failure to honor their policies3
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Hot Topic

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 218 TOTAL REVIEWS
  • $2.3K CLAIMED LOSSES
  • $52 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Clothes 8
  • Selection 4
  • Merchandise 3
  • Good product selection 3
  • Product selection 2

Customers don't like

  • Poor customer service26
  • Cancelled item5
  • Website3
  • Online ordering3
  • Unreliable delivery2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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