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Etsy

E-commerce
  • 2 ISSUES RESOLVED
  • 505 TOTAL REVIEWS
  • $37.8K CLAIMED LOSSES
  • $430 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • I feel taken advantage of 10
  • Products until now 5
  • Some good sellers 4
  • Many sellers 4
  • Etsy when it cared about customers - pre ipo 3

Customers don't like

  • Customer service25
  • Did not fix problem8
  • Seller closed my case with no resolve3
  • No response from seller3
  • Failure to honor their policies3
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Helzberg Diamonds

Jewelry and Accessories
  • 1 ISSUES RESOLVED
  • 185 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Personal customer service 1
  • Great customer service - fast return when my ring was sent out 1
  • Customers service 1
  • Call in customer service 1
  • Absolutely liked 1

Customers don't like

  • Customer service15
  • Quality3
  • How they handled my situation3
  • Whole environment in general2
  • No date or estimated date of deliver2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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