PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ETS and The College Network as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ETS
The College Network

ETS and The College Network Overview

Total reviews 168 194
Company responses 0 0
Issues resolved 3 0

ETS and The College Network Consumer Ratings

Rank
222 out of 875 in Education category
95 out of 554 in Universities, Colleges and Schools category
Customer service
160 in category
68 in category
Product or Service Quality
161 in category
70 in category
Price Affordability
191 in category
78 in category
Value for money
157 in category
78 in category

ETS and The College Network Rating Details

Customer service
1.2 (74 reviews)
1.2 (38 reviews)
Reviewer's quote

...Before exam time, I tried to call customer service and use the website chat. I did not get answers on time. When getting in the chat, the employee told me that my case would get escalated...

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Have sent many e mails with no response, customer service verifys the refund is due and then just refers you to the accounting dept and they do not respond and their voicemail refers you to their e mail. I know of a few more military members here in the same boat. It is sad to think they are taking...

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Product or Service Quality
1.2 (66 reviews)
1.1 (40 reviews)
Reviewer's quote

...Emails, calls to customer service, all in vain. No feedback, no reply from them. They say 3 days, but even after 5 days not a single word from them...

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I am almost done paying off for a service I not only never used I didn't want it. April 2015, I called and requested a refund for all the exams tests fee because I am entiled to at least that since I PAID FOR THE EXAMS FEES AHEAD OF TIME WITH THAT TUITION. I was told that I would get that (again...

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Price Affordability
1.1 (56 reviews)
1.1 (31 reviews)
Reviewer's quote

...to cancel and had made a small mistake, they were incredibly cold and unforgiving and unwilling to do anything to help me other than tell me to pay full price and take it a second time. Above everything else, I'm just disappointed in the formatting on the test and the lack of any empathy at all from the customer service representatives. Very disappointing, so if you...

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...did not accept TCN stuff anymore she then told me about TCN scam and how she talks to atleast a couple people in the same situation everyday she told me the price that i could have paid had i just used Excelsior directly and i would get Financial aid! I didnt want to believe it so i called TCN and talked to several different people and got vague run around in circles answers. I stopped the payments and now here it is 2 years later and i literally get phone calls every three months or so from some company saying they are representing TCN and that TCN is currently moving my account to prelegal status where they will seek legal actions and the right to enforce that by any means necessary should i not pay and what are my intentions. The last time they called which was today the guy told me that the SCHOOL was...

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Value for money
1.1 (55 reviews)
1 (27 reviews)
Reviewer's quote

...Company refused to refund the money..

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I see that this organization has and is going thru lots of lawsuits!!!!! I want to know what I do to get my money back as well!!!!! Why are they allowing them to keep advertising to people about education when the obviously are not forth coming with correct and honest info about there programs!!!!...

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ETS and The College Network Pros and Cons

Pros
  • Staff at the center were friendly
  • Opportunity to certify my english
  • Computer system located my records
  • Staff knows how to sell their product
  • Good hype reps
Cons
  • Customer service
  • Unethical business practices
  • I do not wish that even my worst enemy pass through this
  • Unable to complete
  • Buyers remorse
  • How difficult it is to get a refund

ETS and The College Network Most Positive Reviews

Top rated reviews
3.3

$90 to retake each subtest is crazy... I purchased the enter-active test which I used to study the types of problems...

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No votes
3.1

I took TOEFL iBT 3 years ago. The score has been erased but my personal data remains. Even though the note is no longer...

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No votes

ETS and The College Network Most Critical Reviews

Lowest rated reviews
1

I registered for the GRE today, and 5 minutes later something came up, so I have to completely cancel the test. I...

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1

I was a student at The College Network (TCN) and I feel that I was misled to sign up for their program by one of their...

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1

I registered to take the GRE, showed up on my test date, and was told the test center was closed. The four other test...

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1

In 2010 I too was mislead by TCN salesperson, related to time and classes it would take for my RN, told they worked...

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ETS and The College Network Latest Reviews

Recent published reviews
1

I tried to take the home test, and for some reason I rescheduled my test like two week back. And I saw two tests on the...

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No votes

I was in your program years ago but didn't finish cuz I was in an accident. I paid it off I owe nothing can I start the...

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1

I paid and registered for a TOEFL exam. My exam was cancelled the night before, with an e-mail, no reason provided....

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No votes

In 2007, I started classes after having someone come to my home and talk about the nursing program. After my first...

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ETS and The College Network Products and Services

Most reviewed product and services
  • Ets Exam (23 reviews)
  • Ets Customer Care (17 reviews)
  • Ets Website (16 reviews)
  • The College Network Program (73 reviews)
  • The College Network Classes (8 reviews)
  • The College Network Customer Care (6 reviews)