PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and ETS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education

Pearson Education and ETS Overview

Total reviews
Company responses
Issues resolved

Pearson Education was first mentioned on PissedConsumer on Aug 29, 2012 and since then this brand received 1122 reviews. It is 964 reviews more than ETS received since Dec 22, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ETS customer support team than with Pearson Education customer service.

Pearson Education and ETS Consumer Ratings

211 out of 1281 in Education category
221 out of 1281 in Education category
Customer service
156 in category
159 in category
195 in category
191 in category
Product or Service Quality
152 in category
156 in category

According to consumer ratings and reviews, Pearson Education ranks 10 points higher in the Education category than ETS. People gave Pearson Education 1.3 stars for Customer service criterion in Education category and it is 184 points higher than the worst rated brand in this category. At the same time, ETS was rated 1.3 stars for Customer service criterion in this category and it is 181 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that ETS has a higher rating than Pearson Education. Regarding Product or Service Quality criterion, consumers gave Pearson Education 1.3 stars and it is 55% greater than other in category. ETS however was rated 1.2 stars and it is 54% greater than other in category.

Pearson Education and ETS Rating Details

Customer service
1.3 (424 reviews)
1.3 (67 reviews)
Reviewer's quote

...And customer service informs me that they can't put the money back into circulation for another 3-5 business days. So-- no book for my daughter-- and no spending money until they credit it back. Thanks Pearson--- you give me such faith in your products..

Tamra M

...Emails, calls to customer service, all in vain. No feedback, no reply from them. They say 3 days, but even after 5 days not a single word from them...

1.4 (418 reviews)
1.5 (58 reviews)
Reviewer's quote

I paid $200 for the text book and online course and when I try and do anything on the website it says I am not authorized. Completely unhappy with everything Ive had to do on this website so far. Would never get anything from pearson again if I didnt have to for class..


...But it’s in the fine print on their website. Rip off. Don’t sign up..

Product or Service Quality
1.3 (416 reviews)
1.2 (60 reviews)
Reviewer's quote

...I received the package a week later, then called back to get a refund and return the product. They said the refund should be processed within 10 to 15 days and ended up leaving me the package said I didn't have to return it. So I am now waiting for the refund...


When I pleaded my case in the testing center after finding out what was going on, I got ZERO understanding from customer service. They are only interested in making money - they are so far refusing to reimburse ANY of my $205 test fee! I understand that there is information about this on the...

Ashley R

Pearson Education and ETS Pros and Cons

  • When it worked
  • Books and digital content
  • When it worked it was a good site to use
  • Staff at the center were friendly
  • Opportunity to certify my english
  • Computer system located my records
  • Customer service
  • Technical support
  • Price
  • Customer service
  • Unethical business practices
  • I do not wish that even my worst enemy pass through this

Pearson Education and ETS Most Positive Reviews

Top rated reviews

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...


I passed the exam to become Certified Rater, and passed, and was paid. They offered me 4 hour shifts for rating, but I n...

Pearson Education and ETS Most Critical Reviews

Lowest rated reviews

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...


I registered for the GRE today, and 5 minutes later something came up, so I have to completely cancel the test. I...

Pearson Education and ETS Latest Reviews

Recent published reviews

I paid $200 for the text book and online course and when I try and do anything on the website it says I am not...

Read all 1122 reviews

This is a terrible company. Not only did I have to retake the test because the first time I have taken it it had been...

Read all 158 reviews

Pearson Education and ETS Products and Services

Most reviewed product and services
  • Pearson Education Customer Care (137 reviews)
  • Pearson Education Website (97 reviews)
  • Pearson Education Mymathlab Program (85 reviews)
  • Ets Exam (21 reviews)
  • Ets Customer Care (16 reviews)
  • Ets Website (16 reviews)