PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and ETS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
ETS

Pearson Education and ETS Overview

Total reviews
973
157
Company responses
0
0
Issues resolved
6
3

Pearson Education was first mentioned on PissedConsumer on Aug 29, 2012 and since then this brand received 973 reviews. It is 816 reviews more than ETS received since Dec 22, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ETS customer support team than with Pearson Education customer service.

Pearson Education and ETS Consumer Ratings

Rank
201 out of 1496 in Education category
211 out of 1496 in Education category
Customer service
149 in category
151 in category
Website
189 in category
185 in category
Product or Service Quality
148 in category
152 in category

According to consumer ratings and reviews, Pearson Education ranks 10 points higher in the Education category than ETS. People gave Pearson Education 1.3 stars for Customer service criterion in Education category and it is 184 points higher than the worst rated brand in this category. At the same time, ETS was rated 1.3 stars for Customer service criterion in this category and it is 182 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that ETS has a higher rating than Pearson Education. Regarding Product or Service Quality criterion, consumers gave Pearson Education 1.3 stars and it is 56% greater than other in category. ETS however was rated 1.2 stars and it is 54% greater than other in category.

Pearson Education and ETS Rating Details

Customer service
1.3 (395 reviews)
1.3 (67 reviews)
Reviewer's quote

I called customer service for the 8th time probably to be told that it is an issue with the email login? This is causing serious unnecessary stress for me because I still have no idea what the problem is and do not want to be charged again without the order coming through. This is very serious, my...

PissedConsumer1706049

...Emails, calls to customer service, all in vain. No feedback, no reply from them. They say 3 days, but even after 5 days not a single word from them...

PissedConsumer1609919
Website
1.4 (381 reviews)
1.5 (58 reviews)
Reviewer's quote

I can't even log into this website on my computer because it doesn't work. It's impossible to even enter my credit card number because I need a book. Really *** website...

PissedConsumer1698403

...But it’s in the fine print on their website. Rip off. Don’t sign up..

PissedConsumer1205542
Product or Service Quality
1.3 (381 reviews)
1.2 (60 reviews)
Reviewer's quote

I paid my invoice once via check and they lost it.The next time via credit card and they keep sending me bills.It is impossible to reach them on the phone or ger anyone to return an email.Stay away

Mitchell F

I TOOK TOEFL IBT, PAYING THEM FEE. PROCTORS ARE RUDE AND TERRIBLE ENGLISH ACCENT. THEY TREAT YOU AS IF THEY'RE NSA OFFICIALS. NO RESPECT TO CUSTOMER. THEY CANCEL MY SCORE BECAUSE I CHECKED EMAIL DURING BREAK. HORRIBLE BUREAUCRATIC COMPANY.

Phong Q

Pearson Education and ETS Pros and Cons

Pros
  • When it worked
  • Nada
  • Customer service
  • Staff at the center were friendly
  • Opportunity to certify my english
  • Computer system located my records
Cons
  • Customer service
  • Technical support
  • Price
  • Customer service
  • Unethical business practices
  • I do not wish that even my worst enemy pass through this

Pearson Education and ETS Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

3.7

I passed the exam to become Certified Rater, and passed, and was paid. They offered me 4 hour shifts for rating, but I n...

Pearson Education and ETS Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

1

I registered for the GRE today, and 5 minutes later something came up, so I have to completely cancel the test. I...

Pearson Education and ETS Latest Reviews

Recent published reviews

I am unable to upload a video onto my CalTPA Assessment site because Pearson is telling me my video exceeds the file lim...

Read all 973 reviews
1

I also had 2 charges to my account from this .... one for 50$ which is actually pending, and one for 195$ which my bank...

Read all 157 reviews

Pearson Education and ETS Products and Services

Most reviewed product and services
  • Pearson Education Customer Care (118 reviews)
  • Pearson Education Website (90 reviews)
  • Pearson Education Mymathlab Program (83 reviews)
  • Ets Exam (20 reviews)
  • Ets Website (16 reviews)
  • Ets Customer Care (16 reviews)