PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pearson Education and ETS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education
ETS

Pearson Education and ETS Overview

Total reviews 1527 168
Company responses 0 0
Issues resolved 8 3

Pearson Education and ETS Consumer Ratings

Rank
215 out of 876 in Education category
223 out of 876 in Education category
Customer service
154 in category
162 in category
Product or Service Quality
150 in category
163 in category
Website
204 in category
199 in category
Reliability
132 in category
144 in category

Pearson Education and ETS Rating Details

Customer service
1.3 (551 reviews)
1.2 (74 reviews)
Reviewer's quote

...Pearsons customer service is through chat. There is no way to talk to a live customer service representative to help you. I chatted for over two hours and still was unable to resolve that issue...

Read full review

...Before exam time, I tried to call customer service and use the website chat. I did not get answers on time. When getting in the chat, the employee told me that my case would get escalated...

Read full review
Product or Service Quality
1.3 (538 reviews)
1.2 (66 reviews)
Reviewer's quote

The issue with this being that I have received absolutely no word elsewise about what could have happened to my product. I need this urgently for my class, without it I cannot do any assigned work, and aside from the generous assistance of one of the customer support reps, a Mr. Louie R, I have had...

Read full review

...Emails, calls to customer service, all in vain. No feedback, no reply from them. They say 3 days, but even after 5 days not a single word from them...

Read full review
Website
1.4 (532 reviews)
1.5 (62 reviews)
Reviewer's quote

...I cannot find any other email address on Pearson's website. I tried chat with no results. I am going to have to write a paper letter..

Read full review

...It's their website design flaw but they just blame on the customers. *** ridiculous..

Read full review
Reliability
1.3 (489 reviews)
1.1 (54 reviews)
Reviewer's quote

Customer Service: Been waiting 3 weeks for a copy of my receipt, every single time my request gets filed as a "refund" request instead and then ignored. Tried calling, emailing, and online chat - all reps were utterly worthless and claimed they were powerless to provide a receipt, which can only be...

Read full review

I have been on hold for 3 hours waiting for someone to reschedule my test due to COVID-19. This is unacceptable. And still waiting for my $30 refund.

Read full review

Pearson Education and ETS Pros and Cons

Pros
  • Nada
  • Easy and fast
  • Books and digital content
  • Staff at the center were friendly
  • Opportunity to certify my english
  • Computer system located my records
Cons
  • Customer service
  • Technical support
  • Price
  • Customer service
  • Unethical business practices
  • I do not wish that even my worst enemy pass through this

Pearson Education and ETS Most Positive Reviews

Top rated reviews
5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

Read full review
3.3

$90 to retake each subtest is crazy... I purchased the enter-active test which I used to study the types of problems...

Read full review
5

I called about a voucher question
And received great customer service

Read full review
3.1

I took TOEFL iBT 3 years ago. The score has been erased but my personal data remains. Even though the note is no longer...

Read full review

Pearson Education and ETS Most Critical Reviews

Lowest rated reviews
1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

Read full review
1

I registered for the GRE today, and 5 minutes later something came up, so I have to completely cancel the test. I...

Read full review
1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

Read full review
1

I registered to take the GRE, showed up on my test date, and was told the test center was closed. The four other test...

Read full review

Pearson Education and ETS Latest Reviews

Recent published reviews
No votes

I was supposed to have received a voucher for a test that was cancelled and still have not.

Read full review
1

I tried to take the home test, and for some reason I rescheduled my test like two week back. And I saw two tests on the...

Read full review
1

I am assisting my 7th grade grandson with his online learning. Career class is old and outdated. There is no alignment b...

Read full review
1

I paid and registered for a TOEFL exam. My exam was cancelled the night before, with an e-mail, no reason provided....

Read full review

Pearson Education and ETS Products and Services

Most reviewed product and services
  • Pearson Education Customer Care (151 reviews)
  • Pearson Education Website (105 reviews)
  • Pearson Education Mymathlab Program (103 reviews)
  • Ets Exam (23 reviews)
  • Ets Customer Care (17 reviews)
  • Ets Website (16 reviews)