PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ETS and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ETS
Pearson Education

ETS and Pearson Education Overview

Total reviews
166
1615
Company responses
0
0
Issues resolved
3
8

ETS and Pearson Education Consumer Ratings

Rank
222 out of 870 in Education category
215 out of 870 in Education category
Customer service
159 in category
152 in category
Product or Service Quality
161 in category
149 in category
Website
192 in category
195 in category
Price Affordability
188 in category
172 in category

ETS and Pearson Education Rating Details

Customer service
1.2 (72 reviews)
1.3 (552 reviews)
Reviewer's quote

...Emails, calls to customer service, all in vain. No feedback, no reply from them. They say 3 days, but even after 5 days not a single word from them...

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Try to cal customer service no answer..

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Product or Service Quality
1.2 (64 reviews)
1.3 (536 reviews)
Reviewer's quote

When I pleaded my case in the testing center after finding out what was going on, I got ZERO understanding from customer service. They are only interested in making money - they are so far refusing to reimburse ANY of my $205 test fee! I understand that there is information about this on the...

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Terrible quality of audios. Images tha should be in colour are blaxk and white which make difficult to see any different on a bar chart..

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Website
1.5 (60 reviews)
1.4 (537 reviews)
Reviewer's quote

...But it’s in the fine print on their website. Rip off. Don’t sign up..

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...Thanks to your terrible website and service, I lost the ability to test out for a certification. Thank you!!!! Your entire online testing process seems to be a massive rip-off!..

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Price Affordability
1.1 (54 reviews)
1.4 (465 reviews)
Reviewer's quote

...to cancel and had made a small mistake, they were incredibly cold and unforgiving and unwilling to do anything to help me other than tell me to pay full price and take it a second time. Above everything else, I'm just disappointed in the formatting on the test and the lack of any empathy at all from the customer service representatives. Very disappointing, so if you...

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...I orders it now I want to price adjust for the right hook, and your representative refuse to help me. Worst costumer service experience. I’ve had in my entire life..

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ETS and Pearson Education Pros and Cons

Pros
  • Staff at the center were friendly
  • Opportunity to certify my english
  • Computer system located my records
  • Nada
  • Easy and fast
  • Books and digital content
Cons
  • Customer service
  • Unethical business practices
  • I do not wish that even my worst enemy pass through this
  • Customer service
  • Technical support
  • Price

ETS and Pearson Education Most Positive Reviews

Top rated reviews
3.3

$90 to retake each subtest is crazy... I purchased the enter-active test which I used to study the types of problems...

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5

Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

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3.1

I took TOEFL iBT 3 years ago. The score has been erased but my personal data remains. Even though the note is no longer...

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5

I called about a voucher question
And received great customer service

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ETS and Pearson Education Most Critical Reviews

Lowest rated reviews
1

I registered for the GRE today, and 5 minutes later something came up, so I have to completely cancel the test. I...

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1

Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

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1

I registered to take the GRE, showed up on my test date, and was told the test center was closed. The four other test...

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1

The software is lousy, the textbooks are overpriced, and support? what support?
They made me pay TWICE b/c they happily...

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ETS and Pearson Education Latest Reviews

Recent published reviews
1.4

I have been on hold for 3 hours waiting for someone to reschedule my test due to COVID-19. This is unacceptable. And...

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No votes

Charged an amount of 97.08. Please call me at 425 678 5177

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1.2

I am convinced only 1 person works for ETS. I've been on hold for 4 hours. We W

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4.7

You should help me sir my account is not working they were saying me username and password incorrect so pls sir help me

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ETS and Pearson Education Products and Services

Most reviewed product and services
  • Ets Exam (22 reviews)
  • Ets Customer Care (17 reviews)
  • Ets Website (16 reviews)
  • Pearson Education Customer Care (156 reviews)
  • Pearson Education Website (107 reviews)
  • Pearson Education Mymathlab Program (105 reviews)