PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ETS and Pearson Education as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pearson Education

ETS and Pearson Education Overview

Total reviews
Company responses
Issues resolved

Pearson Education was first mentioned on PissedConsumer on Aug 29, 2012 and since then this brand received 1088 reviews. It is 930 reviews more than ETS received since Dec 22, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with ETS customer support team than with Pearson Education customer service.

ETS and Pearson Education Consumer Ratings

220 out of 1280 in Education category
210 out of 1280 in Education category
Customer service
159 in category
156 in category
Product or Service Quality
155 in category
151 in category
190 in category
194 in category

According to consumer ratings and reviews, Pearson Education ranks 10 points higher in the Education category than ETS. People gave ETS 1.3 stars for Customer service criterion in Education category and it is 181 points higher than the worst rated brand in this category. At the same time, Pearson Education was rated 1.3 stars for Customer service criterion in this category and it is 184 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Pearson Education has a higher rating than ETS. Regarding Website criterion, consumers gave ETS 1.5 stars and it is 56% worse than other in category. Pearson Education however was rated 1.4 stars and it is 57% worse than other in category.

ETS and Pearson Education Rating Details

Customer service
1.3 (67 reviews)
1.3 (417 reviews)
Reviewer's quote

...Emails, calls to customer service, all in vain. No feedback, no reply from them. They say 3 days, but even after 5 days not a single word from them...


I called customer service for the 8th time probably to be told that it is an issue with the email login? This is causing serious unnecessary stress for me because I still have no idea what the problem is and do not want to be charged again without the order coming through. This is very serious, my...

Product or Service Quality
1.2 (60 reviews)
1.3 (408 reviews)
Reviewer's quote

When I pleaded my case in the testing center after finding out what was going on, I got ZERO understanding from customer service. They are only interested in making money - they are so far refusing to reimburse ANY of my $205 test fee! I understand that there is information about this on the...

Ashley R

...Their customer service is abysmal..

Richard B
1.5 (58 reviews)
1.4 (410 reviews)
Reviewer's quote

...But it’s in the fine print on their website. Rip off. Don’t sign up..


...Will leave horrible review on every website I can access..

Carolina C

ETS and Pearson Education Pros and Cons

  • Staff at the center were friendly
  • Opportunity to certify my english
  • Computer system located my records
  • When it worked
  • Nada
  • Books and digital content
  • Customer service
  • Unethical business practices
  • I do not wish that even my worst enemy pass through this
  • Customer service
  • Technical support
  • Price

ETS and Pearson Education Most Positive Reviews

Top rated reviews

I passed the exam to become Certified Rater, and passed, and was paid. They offered me 4 hour shifts for rating, but I n...


Last Wednesday I started having issues with accessing my etext book, I called today (Saturday) and spoke with a...

ETS and Pearson Education Most Critical Reviews

Lowest rated reviews

I registered for the GRE today, and 5 minutes later something came up, so I have to completely cancel the test. I...


Oh my god. I cannot begin to explain everything that is wrong with Pearson, especially MyMathLab. But I will certainly p...

ETS and Pearson Education Latest Reviews

Recent published reviews

This is a terrible company. Not only did I have to retake the test because the first time I have taken it it had been...

Read all 158 reviews

Need change of access code

Read all 1088 reviews

ETS and Pearson Education Products and Services

Most reviewed product and services
  • Ets Exam (21 reviews)
  • Ets Customer Care (16 reviews)
  • Ets Website (16 reviews)
  • Pearson Education Customer Care (134 reviews)
  • Pearson Education Website (95 reviews)
  • Pearson Education Mymathlab Program (85 reviews)