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Etrailer

Equipment
  • 0 ISSUES RESOLVED
  • 177 TOTAL REVIEWS
  • $13.8K CLAIMED LOSSES
  • $202 AVERAGE LOSS
2.4
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Website 2
  • How quick i received part 2
  • Rack itself 1
  • Tekonsha controller 1
  • Selection and price and free shipping 1

Customers don't like

  • Customer service7
  • Attitude and failure to support the product they sold me5
  • Poor customer service4
  • Post sale service return policy4
  • Failure to make things right3
Delete
  • 0 ISSUES RESOLVED
  • 137 TOTAL REVIEWS
  • $10.9K CLAIMED LOSSES
  • $218 AVERAGE LOSS
1.6
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Reliability
  • Free shipping 6
  • 10 year warranty 4
  • Built-in straps for towing 4
  • Cover looks very good 2
  • Delivery on time 2

Customers don't like

  • Customer service and lack of response10
  • Poor all around9
  • Customer service seems incompetent8
  • Misleading website7
  • Quality of the cover7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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