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Etrailer

Equipment
  • 1 ISSUES RESOLVED
  • 215 TOTAL REVIEWS
  • $17.2K CLAIMED LOSSES
  • $209 AVERAGE LOSS
2.2
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Website 2
  • How quick i received part 2
  • Tekonsha controller 1
  • Selection and price and free shipping 1
  • Rack itself 1

Customers don't like

  • Customer service16
  • Attitude and failure to support the product they sold me5
  • Poor service3
  • Worst company that i had to deal2
  • Not receiving what i was told and lack of communication2
Delete
  • 1 ISSUES RESOLVED
  • 293 TOTAL REVIEWS
  • $20.6K CLAIMED LOSSES
  • $214 AVERAGE LOSS
1.6
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Free shipping 9
  • Built-in straps for towing 6
  • 10 year warranty 6
  • Delivery on time 3
  • Cover looks very good 3

Customers don't like

  • Customer service10
  • Customer service seems incompetent7
  • Customer service and lack of response6
  • Whole experience4
  • Poor all around4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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