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Etrailer

Equipment
  • 0 ISSUES RESOLVED
  • 180 TOTAL REVIEWS
  • $13.8K CLAIMED LOSSES
  • $202 AVERAGE LOSS
2.3
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Website 2
  • How quick i received part 2
  • Rack itself 1
  • Tekonsha controller 1
  • Selection and price and free shipping 1

Customers don't like

  • Attitude and failure to support the product they sold me5
  • Customer service2
  • Refusal of refund1
  • Worst company that i had to deal1
  • Waiting so long for my order to be delivered1
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 305 TOTAL REVIEWS
  • $26.8K CLAIMED LOSSES
  • $229 AVERAGE LOSS
1.9
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 11
  • Will never buy from them again 10
  • Prices 4
  • Ease of use 3
  • Part availability 3

Customers don't like

  • Refund policy for defective item7
  • Inexperienced customer service staff5
  • Return policy for defective parts5
  • Refund policy for wrong part3
  • Shipping3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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