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Etrailer

Auto Parts and Accessories
  • 1 ISSUES RESOLVED
  • 234 TOTAL REVIEWS
  • $18.7K CLAIMED LOSSES
  • $207 AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Website 2
  • How quick i received part 2
  • Wide selection 1
  • Tekonsha controller 1
  • Selection and price and free shipping 1

Customers don't like

  • Customer service16
  • Attitude and failure to support the product they sold me5
  • Poor service4
  • Not receiving what i was told and lack of communication3
  • Worst company that i had to deal2
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Rockauto

Auto Parts and Accessories
  • 2 ISSUES RESOLVED
  • 1146 TOTAL REVIEWS
  • $59K CLAIMED LOSSES
  • $316 AVERAGE LOSS
1.9
Exchange, Refund and Cancellation Policy
Turnaround Time
  • Price 25
  • Will never buy from them again 13
  • Part availability 4
  • Cheap price 4
  • Website 3

Customers don't like

  • Refund policy for defective item7
  • Unwillingness to accept their part in the mistake6
  • Return policy for defective parts5
  • Inexperienced customer service staff5
  • Wrong parts in box right part number4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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