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Etrailer

Equipment
  • 0 ISSUES RESOLVED
  • 172 TOTAL REVIEWS
  • $13.7K CLAIMED LOSSES
  • $205 AVERAGE LOSS
2.3
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Website 2
  • How quick i received part 2
  • Rack itself 1
  • Tekonsha controller 1
  • Selection and price and free shipping 1

Customers don't like

  • Customer service5
  • Attitude and failure to support the product they sold me4
  • Post sale service return policy4
  • Failure to make things right3
  • Poor customer service3
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 205 TOTAL REVIEWS
  • $21.3K CLAIMED LOSSES
  • $226 AVERAGE LOSS
1.7
Website
Customer service
Staff
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Price 8
  • Will never buy from them again 7
  • Prices 3
  • Information on website 2
  • Qaulity 2

Customers don't like

  • Refund policy for defective item11
  • Refund policy for wrong part9
  • No effort put forth in resolving issue to customers satisfaction8
  • Shipping8
  • Return policy for defective parts7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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