PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sharebuilder and Etrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sharebuilder
Etrade

Sharebuilder and Etrade Overview

Total reviews
49
156
Company responses
0
0
Issues resolved
0
0

Sharebuilder and Etrade Consumer Ratings

Rank
238 out of 1858 in Financial Services category
259 out of 1858 in Financial Services category
Customer service
150 in category
279 in category
Product or Service Quality
204 in category
177 in category
Website
236 in category
264 in category
Diversity of Products or Services
154 in category
205 in category

Sharebuilder and Etrade Rating Details

Customer service
1.8 (16 reviews)
1.2 (25 reviews)
Reviewer's quote

...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

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...Worst customer service I've encountered since ATT..

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Product or Service Quality
1.4 (15 reviews)
1.5 (28 reviews)
Reviewer's quote

..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

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E*Trade has a non-existent customer service line. I have been on hold for months hours, every day. DO NOT allow them to manage your money..

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Website
1.7 (15 reviews)
1.5 (22 reviews)
Reviewer's quote

I like to know what happened to my acct. And my money

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Waited on hold for 2 hours and did not speak to anyone before I got frustrated and hung up. Do not, and I Repeat DO NOT use E-Trade. I am trying to transfer my money away from them and the company I have switched to sent a transfer form 2 months ago and E-Trade has not done anything!!

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Diversity of Products or Services
2 (13 reviews)
1.7 (20 reviews)
Reviewer's quote

I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially.My bottom line is Capitol...

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waited twice on phone for 40 minutes each time before I hung up. On time chat was completely unavailable the other time wait was over 2 hours

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Sharebuilder and Etrade Pros and Cons

Pros
  • Website tools
  • Simplicity of website
  • Published fee structure
  • Customer service
  • Used to ease of use
  • Speed of the system
Cons
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service
  • Customer service
  • Complexity of setting up what i wanted to see
  • Were rude despite having wronged me

Sharebuilder and Etrade Most Positive Reviews

Top rated reviews
3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

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5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

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3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

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5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

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Sharebuilder and Etrade Most Critical Reviews

Lowest rated reviews
1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

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1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

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1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

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1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

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Sharebuilder and Etrade Latest Reviews

Recent published reviews
No votes

How can I find out about my shareholder account.

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1

Spent an hour on hold trying to cancel my account. These guys do not deserve your business. Worst customer service I've...

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1

I like to know what happened to my acct. And my money

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1

I opened a custodian account for my son, for him to learn trading. Etrade withhold taxes, asked for W9 forms. I submitte...

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Sharebuilder and Etrade Products and Services

Most reviewed product and services
No votes
  • Etrade Investment Service (6 reviews)
  • Etrade Customer Care (5 reviews)
  • Etrade Account (4 reviews)