PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sharebuilder and Etrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sharebuilder
Etrade

Sharebuilder and Etrade Overview

Total reviews 49 171
Company responses 0 0
Issues resolved 0 0

Sharebuilder and Etrade Consumer Ratings

Rank
253 out of 1921 in Financial Services category
278 out of 1921 in Financial Services category
Customer service
159 in category
316 in category
Product or Service Quality
221 in category
179 in category
Website
255 in category
287 in category
Diversity of Products or Services
167 in category
194 in category

Sharebuilder and Etrade Rating Details

Customer service
1.8 (16 reviews)
1.1 (37 reviews)
Reviewer's quote

...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

Read full review

Contacting customer service is a nightmare. Hold times ridiculously long. I have called approx...

Read full review
Website
1.7 (15 reviews)
1.6 (30 reviews)
Reviewer's quote

I like to know what happened to my acct. And my money

Read full review

Tried finding what I needed on their website. It wasn't there so I phoned and have been on hold for more than 45 minutes now. No one has picked up yet...

Read full review
Product or Service Quality
1.4 (15 reviews)
1.6 (35 reviews)
Reviewer's quote

..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

Read full review

The customer service is worst. Now I'm thinking to close my account with them..

Read full review
Diversity of Products or Services
2 (13 reviews)
1.9 (26 reviews)
Reviewer's quote

I originally started investing with ING, it changes to just Sharebuilder. They were bought by Capitol One and my stocks and Bond were sent there. Now my account is empty and they claim to have sent my account to Etrade which I hate because I had started with them initially.My bottom line is Capitol...

Read full review

On going Fraud...clients can't talk to customer service staff regarding cash withdrawal.Provided ph#, doesn't allow clients to interact with Etrade's human beings staff.When you need cash out from one's account you are denied.

Read full review

Sharebuilder and Etrade Pros and Cons

Pros
  • Website tools
  • Simplicity of website
  • Published fee structure
  • Used to ease of use
  • Customer service
  • Web site is good
Cons
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service
  • Customer service
  • Stole my money twice
  • Complexity of setting up what i wanted to see

Sharebuilder and Etrade Most Positive Reviews

Top rated reviews
3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

Read full review
5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

Read full review
3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

Read full review
5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

Read full review

Sharebuilder and Etrade Most Critical Reviews

Lowest rated reviews
1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

Read full review
1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

Read full review
1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

Read full review
1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

Read full review

Sharebuilder and Etrade Latest Reviews

Recent published reviews
No votes

How can I find out about my shareholder account.

Read full review
3

Sold grandkids stock a month ago and no check received. Called twice to no avail. Third attempted call was on hold for...

Read full review
1

I like to know what happened to my acct. And my money

Read full review
2.6

On going Fraud...clients can't talk to customer service staff regarding cash withdrawal.
Provided ph#, doesn't allow clie...

Read full review

Sharebuilder and Etrade Products and Services

Most reviewed product and services
No votes
  • Etrade Investment Service (7 reviews)