PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Etrade and Sharebuilder as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Etrade
Sharebuilder

Etrade and Sharebuilder Overview

Total reviews 167 49
Company responses 0 0
Issues resolved 0 0

Etrade and Sharebuilder Consumer Ratings

Rank
264 out of 1883 in Financial Services category
241 out of 1883 in Financial Services category
Customer service
300 in category
151 in category
Product or Service Quality
176 in category
208 in category
Reliability
253 in category
237 in category
Website
263 in category
243 in category

Etrade and Sharebuilder Rating Details

Customer service
1.1 (34 reviews)
1.8 (16 reviews)
Reviewer's quote

The customer service is worst. Now I'm thinking to close my account with them..

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...has dishonest business practices including misrepresentation of deposit status (account restriction for 5 business days after a new deposit), poor client customer service, inability to efficiently refund customers of their rightful funds at account termination, and overall company disorganization....

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Product or Service Quality
1.6 (34 reviews)
1.4 (15 reviews)
Reviewer's quote

locked account for no reason customer service does not answer for more than an hour customer service can not unlock account eTrade restricted my ability to transfer funds out of my account for 4 months I have not been able to trade or withdraw my $11,600 last resort is to file complaint with FBI...

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..." I will say I have made a lot of money using this product - there are just several areas for easy improvement for the customer experience. ..

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Reliability
1.1 (29 reviews)
1.2 (6 reviews)
Reviewer's quote

I tried to get a pin number for my debit card and it was not posible.d

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I like to know what happened to my acct. And my money

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Website
1.6 (27 reviews)
1.7 (15 reviews)
Reviewer's quote

Tried finding what I needed on their website. It wasn't there so I phoned and have been on hold for more than 45 minutes now. No one has picked up yet...

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When they decided to no longer do stocks. Tried to transfer account, was told since I hadn't changed anything for a few years that account was inactive and they could keep it. They said they would look into it and never heard another word after hours on the phone and emailing them.

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Etrade and Sharebuilder Pros and Cons

Pros
  • Customer service
  • Web site is good
  • Used to ease of use
  • Website tools
  • Simplicity of website
  • Published fee structure
Cons
  • Customer service
  • Complexity of setting up what i wanted to see
  • Were rude despite having wronged me
  • Keeping accounts
  • Innaccurate cost basis
  • Customer service

Etrade and Sharebuilder Most Positive Reviews

Top rated reviews
5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

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3.2

SB consistently knocks money off real-time trades. i.e. when you use a "market" order, they may knock off as much as...

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5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

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3.2

My acct. said my balance sky rocketed to over half a million in one day. Once I sold everything, I did not receive my...

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Etrade and Sharebuilder Most Critical Reviews

Lowest rated reviews
1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

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1

I've been having the same problem. I've been with Sharebuilder for more than 10 years, and it seems that each time they...

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1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

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1

LOOKS LIKE YOUR MAKING MONEY , IDIOTS WONT SHUT THE SITE DOWN! THOUGHT I HIT IT BIG BUT WAS INFORMED WRONG INFO WAS...

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Etrade and Sharebuilder Latest Reviews

Recent published reviews
1

I tried to get a pin number for my debit card and it was not posible.d

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No votes

How can I find out about my shareholder account.

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1.4

Tried finding what I needed on their website. It wasn't there so I phoned and have been on hold for more than 45 minutes...

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1

I like to know what happened to my acct. And my money

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Etrade and Sharebuilder Products and Services

Most reviewed product and services
  • Etrade Investment Service (7 reviews)
  • Etrade Customer Care (6 reviews)
  • Etrade Account (4 reviews)