PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Robinhood and Etrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Robinhood
Etrade

Robinhood and Etrade Overview

Total reviews 2136 171
Company responses 0 0
Issues resolved 5 0

Robinhood and Etrade Consumer Ratings

Rank
244 out of 1921 in Financial Services category
277 out of 1921 in Financial Services category
Customer service
280 in category
312 in category
Reliability
146 in category
264 in category
Product or Service Quality
167 in category
177 in category
Website
219 in category
282 in category

Robinhood and Etrade Rating Details

Customer service
1.2 (636 reviews)
1.1 (37 reviews)
Reviewer's quote

It's crap, so now I am locked out of trading it's been almost a week I've been back and forth with customer service. Every single customer service line they have direct to call them is currently pushing everybody to the online side. So there's no way I can actually talk to a physical real person...

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Contacting customer service is a nightmare. Hold times ridiculously long. I have called approx...

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Reliability
1.6 (556 reviews)
1.1 (31 reviews)
Reviewer's quote

So ive deposited about $2000 worth of deposits from my bank to robinhood and everything was good. i did a specific transfer for $600 from my bank to robinhood but i had forgot to put money in the bank so it got reversed but now ALL my money is in account deficit PLEASE HELP money is being lost

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Sold grandkids stock a month ago and no check received. Called twice to no avail. Third attempted call was on hold for 55 minutes and gave up.

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Product or Service Quality
1.7 (540 reviews)
1.6 (35 reviews)
Reviewer's quote

...Robinhood needs to update their customer service and flexibility of account use. Its as though they dont want you to invest and then hold your finds hostage as they have NO direct contact with anyone that can help. Im feeling robbed..

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The customer service is worst. Now I'm thinking to close my account with them..

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Website
1.9 (536 reviews)
1.6 (30 reviews)
Reviewer's quote

Cancel my account My phone number has changed Website does not recognize that..

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Tried finding what I needed on their website. It wasn't there so I phoned and have been on hold for more than 45 minutes now. No one has picked up yet...

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Robinhood and Etrade Pros and Cons

Pros
  • Easy to use
  • Free commission
  • Free
  • Used to ease of use
  • Customer service
  • Web site is good
Cons
  • Customer service
  • No customer service
  • Non responsive
  • Customer service
  • Stole my money twice
  • Complexity of setting up what i wanted to see

Robinhood and Etrade Most Positive Reviews

Top rated reviews
5

I transferred money in Robinhood but it won't get in.i call robinhood to cancel it

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5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

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5

A put my money and stock I bought 3 day ago now I dont know what going with my 525 or my stock 700shares Acb that I...

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5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

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Robinhood and Etrade Most Critical Reviews

Lowest rated reviews
1

SINCE JUNE 5, 2019, I HAV BEEN TRYING T REFUND MY CAH OF 1118.66 WHICH I S AVAILABLE TO ME, THEY ARE GIVNG ME THE...

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1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

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1

since an upgrade, the quotes are all incorrect. The option quotes are wrong and the moment I buy them it severely shows...

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1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

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Robinhood and Etrade Latest Reviews

Recent published reviews
No votes

Nothing just have a different number I can verify my account.

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3

Sold grandkids stock a month ago and no check received. Called twice to no avail. Third attempted call was on hold for...

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No votes

Nothing happen just dont have the same number I used to open the account I have a different number so I cant verify my...

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2.6

On going Fraud...clients can't talk to customer service staff regarding cash withdrawal.
Provided ph#, doesn't allow clie...

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Robinhood and Etrade Products and Services

Most reviewed product and services
  • Robinhood Money Transfer (135 reviews)
  • Robinhood Investment Service (99 reviews)
  • Robinhood Referral Program (6 reviews)
  • Etrade Investment Service (7 reviews)