PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrill Lynch and Etrade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrill Lynch
Etrade

Merrill Lynch and Etrade Overview

Total reviews 101 172
Company responses 0 0
Issues resolved 0 0

Merrill Lynch and Etrade Consumer Ratings

Rank
279 out of 1922 in Financial Services category
280 out of 1922 in Financial Services category
Customer service
196 in category
312 in category
Reliability
203 in category
260 in category
Product or Service Quality
225 in category
178 in category
Website
248 in category
281 in category

Merrill Lynch and Etrade Rating Details

Customer service
1.5 (46 reviews)
1.1 (37 reviews)
Reviewer's quote

Customer service are not very clear of the information. I called customer service several times before I withdrew money from My 401k and I was advised that I fall into cares act since I got laid off in May. August 9th, I found a job...

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Contacting customer service is a nightmare. Hold times ridiculously long. I have called approx...

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Reliability
1.3 (35 reviews)
1.1 (31 reviews)
Reviewer's quote

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 to 60 minutes. Specifically this morning the website has been down for hours and I can not get out of positions where the stock is falling. None of their numbers are being...

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Sold grandkids stock a month ago and no check received. Called twice to no avail. Third attempted call was on hold for 55 minutes and gave up.

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Product or Service Quality
1.4 (34 reviews)
1.6 (36 reviews)
Reviewer's quote

ML IT system is out again Their incompetent IT staff cannot keep their internal IT system operational and therefore their customer service staff cannot respond to customers. What a joke of an IT staff. They need to fire the CIO, CFO and CEO for incompetence and lack of leadership or knowledge..

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Have spent tens of hours on hold with customer service. This prompted me to pull my account; and now I cannot reach customer service to negotiate problem with transfer..

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Website
1.8 (32 reviews)
1.6 (30 reviews)
Reviewer's quote

The second call was only made necessary by the fact the website and email system is also garbage. It is not clear where you go for verification of a linked bank account. The email does not give a direct link to do so, and gives no explanation how to navigate to the page (just says "click verify at...

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Tried finding what I needed on their website. It wasn't there so I phoned and have been on hold for more than 45 minutes now. No one has picked up yet...

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Merrill Lynch and Etrade Pros and Cons

Pros
  • Incompetent
  • There are a very small number of good financial advisors
  • Shaunna anderson
  • Used to ease of use
  • Customer service
  • Web site is good
Cons
  • Horrible customer service
  • Dishonest employees and poor account management
  • Poor service
  • Customer service
  • Stole my money twice
  • Complexity of setting up what i wanted to see

Merrill Lynch and Etrade Most Positive Reviews

Top rated reviews
5

I lost my phone connectioon
Only.

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5

When this summer I was on vacation in Georgia (my native country is Armenia) I tried to access my account in Etrade but...

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5

I was trying get money out to help with my sister burial. But the paperwork I was saying that I couldn't help my sister...

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5

It is a Scam -- - Sold Stock Without Permission - Sent strange messages only say Oh, sorry that was an error - to but...

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Merrill Lynch and Etrade Most Critical Reviews

Lowest rated reviews
1

Questioned me on why I wanted my own money. Closed my checking without giving me time to set up a new one. Had me in...

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1

NEVER use Etrade. I opened an account and transferred funds into it from my bank. As soon as the transfer was complete...

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1

Merrill Lynch claims to have mailed the proceeds of 401-k plan, but after 21 days there's no check. They refuse to prov...

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1

I purchased 80 shares from etrade back in 2006. Total cost with etrade online fees were $2471.00 we never received...

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Merrill Lynch and Etrade Latest Reviews

Recent published reviews
No votes

they go down monthly now, for what they say is maintenance....but down all day during trading .

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1

Have spent tens of hours on hold with customer service. This prompted me to pull my account; and now I cannot reach...

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1

It seems every couple of weeks the ML website goes down for hours. You can not get anyone on the phone for at least 30 t...

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3

Sold grandkids stock a month ago and no check received. Called twice to no avail. Third attempted call was on hold for...

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Merrill Lynch and Etrade Products and Services

Most reviewed product and services
  • Merrill Lynch Financial Advisor (11 reviews)
  • Etrade Investment Service (7 reviews)